Commonwealth Bank Of Australia · ASX:CBA

Commonwealth Bank Of Australia — UBS 13th Australian Financial Services Conference (June 2014)

16 slides from Commonwealth Bank Of Australia's conference presentation, Jun 25, 2014

  1. Slide 1: Retail Banking Services

    Retail Banking Services UBS 13th Australian Financial Services Conference For personal use only Matt Comyn Group Executive, Retail Banking Services

  2. Slide 2: Disclaimer

    Disclaimer For personal use only The material that follows is a presentation of general background information about the Group’s activities current at the date of the presentation, 25 June 2014. It is information given in summary form and does not purport to be complete. It is not intended to be rel

  3. Slide 3: CBA's Group Strategy

    CBA’s Group Strategy For personal use only Customer Focus Capabilities People Technology Strength Productivity opportunities One CommBank Growth Continued growth in business and institutional banking Disciplined capability-led growth outside Australia Total Shareholder Return Outperformance 3

  4. Slide 4: Financial overview

    Financial overview For personal use only Revenue ($B) NPAT ($B) 4.2 1.7 1.5 1.6 4.0 3.9 1H13 2H13 1H14 1H13 2H13 1H14 Margin (bps) C/I Ratio 255 255 38.1% 249 37.4% 37.0% 1H13 2H13 1H14 1H13 2H13 1H14 4

  5. Slide 5: Customer satisfaction

    Customer satisfaction For personal use only Peer leading customer satisfaction CBA MFI customer share per age category3 86% CBA MFI Share Peers 83.8% 84% 43% Future potential 82% 39% 80% 37% 78% 76% 26% 27% 74% 25% 72% 70% 70.5% 68% 14-17 18-24 25-34 35-49 50-64 65+ Jun 07 -120k May 09 -70k Mar 14 C

  6. Slide 6: CBA: Leading in digital

    CBA: Leading in digital For personal use only Australia’s leading technology bank Last week our mobile users… ƒ Logged on 10.5 million times to the #1 #1 CommBank app Online Banking Social & Facebook ƒ Registered for the CommBank App 73,700 times 5m 2.5m Active Online Unique app users ƒ Spent $1m us

  7. Slide 7: Global leader in customers using digital

    Global leader in customers using digital For personal use only Online customer penetration/growth Mobile customer penetration/growth 1. Active online/mobile customer penetration June 2013 – Active online/mobile customer penetration July 2012 2. Active online/mobile customers July 2012 / total active

  8. Slide 8: Significant room for cross sell growth of existing online customers

    Significant room for cross sell growth of existing online customers For personal use only Secure site online sales per active online customer ~2x sales ~2x sales ~2x sales CBA CBA Global Global CBA CBA Global Global CBA CBA Global Global Target Avg Top Target Avg Top Target Avg Top Performer Perform

  9. Slide 9: Branch of the future

    Branch of the future For personal use only Express branches Customer Video-Conferencing Smaller, smarter design with focus on self-service Rolled out across the network, with over 52,000 & technology calls made to date Self service deposits & cheques Frontline capability To proactively deliver a sea

  10. Slide 10: Self Service and Digital

    Self Service and Digital For personal use only Self Service deposits1 Travelling overseas requests Weekly call volume Travelling overseas requests via NetBank enabled x3 4-Oct 11-Oct 18-Oct 25-Oct 1-Nov 8-Nov 15-Nov 22-Nov Jun 12 Dec 12 Jun 13 Dec 13 Jun 14 IVR call requests NetBank Requests ƒ 17% o

  11. Slide 11: Embedding an agile improvement culture

    Embedding an agile improvement culture For personal use only Training Qualifications 97% of all RBS Staff trained in Productivity Habits Certification of key staff in the application of Lean and Essentials and Six Sigma Huddles Continuous Improvement Over 1000 Visual Management Boards installed 1450

  12. Slide 12: CBA: A history of innovation

    CBA: A history of innovation For personal use only 12

  13. Slide 13: Australian leading digital innovation: Cardless Cash

    Australian leading digital innovation: Cardless Cash taking mobile wallet to the next level For personal use only Need cash? My wallet was I lost my card stolen I haven’t received No Card? my debit card yet I left my wallet My child needs No worries at home urgent cash for a taxi home Withdraw up to

  14. Slide 14: Lock and limit allows customers to control credit card security

    “Lock and limit” allows customers to control their credit card security from CommBank app For personal use only Choose to allow or block specific transactions ƒ In-store international payment ƒ Online international payment ƒ ATM cash advances Set and change transaction limits yourself ƒ Prevent over

  15. Slide 15: Digitalization of small businesses: Getting paid on the go

    Digitalization of small businesses: Getting paid while you’re on the go is now easier For personal use only Target Customers Simple Offering Small Business Payment Device App (Bluetooth Enabled) ‘Tradies’ Service Providers ƒ For $30 a month on Simple Merchant Plan Mobile Retailers ƒ Instant cash or

  16. Slide 16: Retail Banking Services

    Retail Banking Services UBS 13th Australian Financial Services Conference For personal use only Matt Comyn Group Executive, Retail Banking Services

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