Wendy's Company (the) · NASDAQ:WEN
Wendy's Company (the) — Wendy's/Arby's Group — Investor Presentation (January 2011)
24 slides from Wendy's Company (the)'s investor presentation, Jan 27, 2011
Slide 1: Wendy's Operations
1 Wendy’s Operations Steve Farrar Chief Operating Officer
Slide 2: Wendy's is an operations driven company
2 Wendy’s is an operations driven company.
Slide 3: Operations Update
3 Operations Update Continuous Improvement — Sales and traffic growth — Hiring, training and people development programs
Slide 4: Operational Excellence
J OPERATIONAL EXCELLENCE _ oy 2 7 U | a
Slide 5: PUW Speed of Service
5 PUW Speed of Service 1 Wendy’s 134.09 2 Del Taco 150.30 3 Taco Bell 163.17 4 Burger King 166.65 5 Chick-fil-A 167.59 6 Checkers 169.03 7 Carl’s Jr. 170.00 8 Arby’s 172.84 9 McDonald’s 174.22 10 Krystal 190.02 11 Long John Silver’s 191.00 12 KFC 13 Rally’s 14 Jack in the Box 15 Hardee’s 16 Dairy Qu
Slide 6: Speed of Service
6 Speed of Service % of Sales “In June, a focus group for QSR Magazine reminded all that speed and accuracy remain the top drive-through consumer demands.” QSR Magazine Jan 23, 2011
Slide 7: 7
7
Slide 8: Internal Evaluation Process
8 Internal Evaluation Process
Slide 9: Internal Score Improvement
9 30.6 62.6 1.9 20.3 24.8 0.4 Internal Score Improvement % of North American Restaurants F C B A 42.7 16.7
Slide 10: Higher Internal Scores Result in Higher Sales Averages
10 $1,332,002 Higher Internal Scores Result in Higher Sales Averages 2009 Restaurant AUVs $1,464,301 $1,322,183 F C B A
Slide 11: We're delivering a better customer experience
We’re delivering a better customer experience.
Slide 12: External
External
Slide 13: The Voice of the Customer
13 The Voice of the Customer
Slide 14: Individual Restaurant Reports
14 Individual Restaurant Reports
Slide 15: Gaining share through heightened customer experience
Gaining share through heightened customer experience
Slide 16: Signature Operational Initiative: Order Accuracy
Signature Operational ERVICS 7 Initiative , Order Accuracy
Slide 17: 17
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Slide 18: 18
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Slide 19: Careers
CAREERS Viewed Via WeBaoela Viet fr ‘Crew Positions JOINUS! a ¥ ae FIND THE JOB RIGHTFOR ME (‘Torew Pootions! CREW POSITIONS RESTAURANT CORPORATE AND = ii ‘You'll work hard, meet new OPERATIONS FIELD SUPPORT [ [Resturant Opera ee ee Managing 2 $1 mallon-plus Our world-class organization Corporate an
Slide 20: 20
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Slide 21: 21
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Slide 22: Engaged employees are good for business!
22 EMPLOYEE ENGAGEMENT QUALITY OF WORK ENVIRONMENT QUALITY OF EMPLOYEES Improved Customer Satisfaction Higher Sales & Profits $$$ Engaged employees are good for business! =
Slide 23: Continuous Improvement
Continuous Improvement » Strengthened store margins » Elevated evaluation scores Continuous improvement leading to sales and profits e Tools to increase performance gap with competition
Slide 24: Customer Service Culture
CUSTOMER SERVICE CULTURE Ce ee , e
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