Five9, Inc. · NASDAQ:FIVN
Five9 — Recursive Labs — Investor Presentation (2020)
24 slides from Five9's investor presentation, 2020
Slide 1: The Leader in Live Visual Customer Engagement
The Leader in Live Visual Customer Engagement
Slide 2: Helping to define the “New Normal”
Helping to define the “New Normal”
Slide 3: Your Technology is Now Your New Place of Business
Your Technology is Now Helping to define the “New Normal” Your New Place of Business We Make Remote Easy !! We live where your customers, your technology and your business meet. Live Visual Customer Engagement Platform
Slide 4: Your Technology is Now Your New Place of Business
Your Technology is Now Helping to define the “New Normal” Your New Place of Business Web Site Mobile Apps Leverage Existing Cellphones Make Remote Sales and Support Easy See Live through your Customers Phone • See what your customer is seeing No App, No Download, Required • Guide your customer throu
Slide 5: Visual Engagement Platform
Visual Engagement Platform No Download Video Chat Screen & Audio Capture Ticketing Live SMS Store Interactions for No Download CoBrowsing Compliance & Training As simple as text, touch & stream live Inbound Audio / Video to Call Center Native Mobile SDK’s Major Browser Support Full CRM Integration E
Slide 6: See what your customer sees, safely and securely
See what your customer sees, safely and securely • Share websites and mobile apps from a single interface • No downloads or plugins • Unparalleled security mode • Designed for ease of use • Integration with leading CRMs • Live audio/video chat capability • Multi-party capabilities • Full annotation
Slide 7: See what your customer sees, safely and securely
See what your customer sees, safely and securely • Share websites and mobile apps from a single interface • No downloads or plugins Launch • Unparalleled security fully integrated video chat mode right from within the website or • Designed for ease of usemobile application • Integration with leading
Slide 8: SMS: As simple as text, touch & stream live
SMS As simple as text, touch & stream live • Live stream from a mobile device (both IOS & Android) • No App/No Download • Text, Touch, Stream Live • Fully Configurable • Multi-party video capabilities • Launch from within CRM • Annotate and resend images from the stream • Store snapshots directly fr
Slide 9: As simple as text, touch & stream live
As simple as text, touch & stream live • Fully configurable • Video 1 way/2 way Dynamically configurable • Audio 1 way/2 way video calling • Customizable text msg • Secure single use link • Displays text status • Optional full screen video
Slide 10: Multi-Party Video
As simple as text, touch & stream live Stream Live from a Single Phone Multi-Party Video To Multiple Viewers • Support for Generate & Send Link • Group discussions • Support Escalation Session Initiator • Multi-Site Resolution • Simple to Use • Distributable Links Generate & • Single Use Links Send
Slide 11: Dedicated Node Model
Dedicated Node Model Enterprise 5 Locations Benefits Europe • Fully Dedicated Resources 7 Locations • Unparalleled Scale 7 Locations • Control of the Upgrade Cycle North America 1 primary with alternate Asia • Custom Retention Policies backup facilities • Usage Data Feeds 1 Location • Full API Acces
Slide 12: How are we different…..?
Truly Differentiated • Visual Customer Engagement Platform How are we different…..? • • • Patented R&D Platform not a ”Point Solution” Multiple Engagement Capabilities • Multiple Devices / Capture Models • Extensible to Reach IoT • Enterprise Grade • From Consumer to Compliance • API First Architect
Slide 13: Live Connectors
Web Site | Mobile Apps Live Connectors
Slide 14: The Leader in Visual Customer Engagement
The Leader in Visual Customer Engagement
Slide 15: What's New
@) recursivelabs @) request tive WHAT'S NEW
Slide 16: Omni-Channel Live
Live Omni-Channel QM Passed with info for intelligent routing Native Mobile Apps Initiations / Hangups Queues Queueing Bridge Custom Queueing Systems If not accepting calls, WebRTC Browsers optional ability to create video ticket
Slide 17: User Defined Call Routing Data
Live User Defined Call routing data Passed with info for intelligent routing Native Mobile Apps Initiations / Hangups Call routing data Queueing Bridge • GeoLocation via IP address • Current webpage they are on • Language • Any individual element on the page WebRTC Browsers
Slide 18: Queuing Bridge
Live Queuing Bridge • Enable inbound communication (web & sdk) • Simple Pollable API Interface • Enable integration with… • existing workflows • Relay CRM Connectors • Platform for simple queue integration • Handle capture of • Initial inbound communication • Hang up before connection • Delivery to
Slide 19: Relate Voice & Video
f Relate Voice & Video The most secure cross platform cobrowsing available now Product Details combined with live, no download, voice and video chat Use Cases & Highlights • Chat to Voice/Video & CoBrowse Escalation • Phone to Video & CoBrowse • Seamless Escalation • Initiate directly from CRM • Con
Slide 20: Record for Compliance and Training
Record Record for Compliance and Training • Record all live engagement activities • Voice, Video, Relate SMS & Co-Browse Phone support with Co-Browsing Live Support Native Mobile Apps • Support multiple device types Video Chat with Integrated Co-Browsing • Web, Native Mobile, Desktop & IoT • Multipl
Slide 21: Why use us over conferencing tools?
Why use us over conferencing tools ? • Simplicity • No downloads or installs • Kicks off from where the issue is • Embedded inside YOUR technology • Sensitive data is protected • Meet the needs of compliance
Slide 22: Why use us over conferencing tools?
Why use us over conferencing tools ? • Simplicity • No downloads or installs Launch fully integrated video chat • right from within the website or Kicks off from where the issue is mobile application • Embedded inside YOUR technology • No risk of falsifying any transaction • Sensitive data is protec
Slide 23: Extensible Platform Architecture
Extensible Platform Architecture API Layer Rendering Subsystem Component Services Native Web Live Stream Collaboration Render Pipeline Narrow Cast Broker Document Services Reflection Proxy IOS Cursor Tracking Extenders Asset Cache Android Desktop IOT Communication Subsystem Connector Subsystem Sales
Slide 24: Our Unique Approach
Our Unique Approach • Patented core technology • Platform approach API Layer Rendering Subsystem Component Services • Enterprise grade focus • High security foundation Native Web Live Stream Collaboration Render Pipeline IOS Narrow Cast Broker Document Services • API first Reflection Proxy Cursor Tr