Medibank Private Ltd. · ASX:MPL
Medibank Private — Morgan Stanley Private Health Forum 2017
15 slides from Medibank Private's conference presentation, Apr 5, 2017
Slide 1: 5 April 2017, Sydney
5 April 2017, Sydney
Slide 2: Important Notice
Important Notice The information contained in this presentation is for information purposes only. The information contained in this presentation is not investment or financial product advice and has been prepared without taking into account the investment objectives, financial situation or particula
Slide 3: Strategic Priorities Beyond FY17
Strategic Priorities Beyond FY17 Unlock Medibank’s potential to drive growth and competitive positioning Strong purpose - For Better Health Deliver superior customer service Optimise our product suite Expand integrated care | | | I i 1 H 1 Hy 1 I ! H * Easy to deal with and * Return value to our | *
Slide 4: Delivering Value in Healthcare for our Customers
Delivering Value in Healthcare for our Customers Triple aims of healthcare © IMPROVE HEALTH ENHANCE PATIENT ee EXPERIENCE REDUCE COSTS ° I ing th tient educing the Improving the “experience of care’ per capita (including quality and satisfaction) cost of healthcare of populations medibank For Better
Slide 5: Delivering Value in Healthcare for our Customers
Delivering Value in Healthcare for our Customers Best in class healthcare outcomes, experience and value HEALTH QUTCOMES EXPERIENCE * Expansion of * Integrated PHI and CareComplete provider experience * Expansion of out-of- * Proactive health system hospital health services navigation and advice for
Slide 6: The Three Eras of Healthcare
The Three Eras of Healthcare Move to Era 3 healthcare - The ‘Moral Era’ - f \ ' 1 H 1 1 ERA1 H ERA2 ! PROFESSIONAL DOMINANCE ! ACCOUNTABILITY. I ' 1 ' 1 1 1 * Trust in the doctor i * Accountability * Equality H 1 1 * Prerogative H * Scrutiny * Transparency i ' 1 * Inquiry t * Measurement * Simplicit
Slide 7: Measurement focused on outcomes
Source: Berwick & Porter Measurement focused on outcomes Improved transparency Alignment of incentives /|\ Evidence-driven choices Listen to the patient . vu For Better Health
Slide 8: Measurement Focused on Outcomes
Measurement Focused on Outcomes Shift focus from inputs and processes to outcomes * Focused on hospital performance - Hip Replacement quality, experience and affordability * Strengthening clinical governance - Standard set of outcome measures for private hospitals ree weuareaovbEbRb Acute Length of
Slide 9: Improved Transparency
Improved Transparency Ensure cost and outcomes are apparent to all ¢ Standardising terminology and making products simpler ¢ Enhancing surgeons’ and hospitals’ understanding of variance in practice — Medibank/RACS variance reports ¢ Reducing bill shock by creating greater transparency around out-of-
Slide 10: Shifting focus away from price and volume to quality and outcomes
* Shifting focus away from price and volume to quality and outcomes * Incentivising providers through hospital contracting ¢ Requiring compliance with industry standard guidelines — hospital acquired complications * Moving towards single payment for overall care of a given condition ¢ Provider is ac
Slide 11: Evidence-driven Choices
Evidence-driven Choices Use improvement science Reducing incidence of low-value Auto gran tat nppert eater manezemert EBs careomplete and inappropriate healthcare Supporting our customers with | chronic disease - CareComplete Delivering in-home services to our / customers - rehab, chemo and palliati
Slide 12: Providing customers with the information they need
¢ Providing customers with the information they need to make informed decisions — Health Concierge ¢ Focus on what matters to customers: —Patient reported experience measures - PREMS —Patient reported outcome measures — Fase PROMS —Customer satisfaction levels - NPS * Creating a seamless and transpa
Slide 13: Advocating for Regulatory Reform
Advocating for Regulatory Reform Regulatory reform needed, but pace and extent of change less certain PHI REVIEW PRODUCT SIMPLIFICATION AND STANDARDISATION PRIVATE PATIENTS IN PUBLIC 2NDTIER TRANSPARENCY OF HEALTHCARE COSTS AND LIFETIME PROSTHESES BROADER REGULATORY LANDSCAPE Medicare Benefits Sched
Slide 14: Conclusion
Conclusion Further collaborative action on multiple fronts required to sustainably deliver the triple aims of healthcare * Australian health system [including private health) is one of the best in the world... ... but it needs to get even better ¢ Transformative change - rather than just incremental
Slide 15: Q&A
Q&A
Medibank Private — Morgan Stanley Private Health Forum 2017 on 6ix