Slide 1: Investor Presentation FY 2020
AUSTRIAN POST Investor Presentation FY 2020 Walter Oblin, CFO Vienna, 12 March 2021
Slide 2: Highlights and Overview
1. HIGHLIGHTS AND OVERVIEW 2. Strategy Implementation 3. Group Results FY 2020 4. Outlook 2021
Slide 3: Austrian Post at a Glance
AUSTRIAN POST AT A GLANCE Mail Parcel & Logistics Retail & Bank - Letter Mail - Parcels and Express - Branch and Financial - Direct Mail - Fulfillment and Cash Services - Newspapers and Transport - Customer Services Magazines - E-Commerce Services Revenue 2020: Revenue 2020: Revenue 2020: EUR 65m EU
Slide 4: 2020 Impacted by COVID-19
2020 IMPACTED BY COVID-19 Le Volumes in Austria With substantial COVID- 19 related effects DX] letter Mail 13% -6% -3% Improved trend but reduced visibility -25% -5% -8% - Back to normality in Q3 - Another lockdown in Q4 ine) Parcel 442% +18% +32% Very strong organic growth Bey Logistics - Sorting b
Slide 5: 2020 Financial Overview
2020 FINANCIAL OVERVIEW @ a GT - Revenue +8.3% to EUR 2,189.2m - Parcel growth by 44.4%, Letter and Direct Mail business down by 7.4% - EBITDA EUR 302.8m - (-5.0%) - EBIT of the logistics business of EUR 204.4m - - Group EBIT of EUR 160.6m (-19.9%) due - to COVID-19 and set up of bank99 INVESTOR PRE
Slide 6: Good parcel business generates significant revenue growth
GOOD PARCEL BUSINESS GENERATES SIGNIFICANT REVENUE GROWTH =‘*@” Revenue development EURm +8.3% | Group: +8.3% (Q4: +23.6% to EUR 691.3m) (+3.3% excl. Aras Kargo) Revenue increase due to Aras Kargo and despite COVID-19 2,189.2 > Mail: -7.4% (Q4: -3.0%) 2,021.6 | az - Revenue decline of 4.2% for Lette
Slide 7: Earnings impacted by COVID-19 and launch of bank99
EARNINGS IMPACTED BY COVID-19 AND LAUNCH OF BANK99 KZ EBIT development EURm “19.9% Group: -19.9% (Q4: +12.3% to EUR 79.2m) I -0.4% - Improved Q4 EBIT due to strong parcel growth 200.6 2 - Earnings of EUR 204.4m in the logistics business in 2020; aT a — earnings pressure due to COVID-19 in all divisi
Slide 8: Clear Capital Market Positioning
CLEAR CAPITAL MARKET POSITIONING NZ Profitable growing business model Reliability (“Promise & Deliver") 4 197 198 202 208 21 201 racy rey roa eta a 182 18 523 531 557 527 50g bog 498 19 Revenue yg 157 168 — Se 161 1 , 119041 trans-o-flex —— >> sees EBIT 0 1,839 1,862 1 inEURm inEURm sem Revenue excl
Slide 9: Strategy Implementation
1. Highlights and Overview 2. STRATEGY IMPLEMENTATION 3. Group Results FY 2020 4. Outlook 2021 M74
Slide 10: Ahead to the Future
AHEAD TO THE FUTURE 1 Defending market leadership and profitability in the core business Profitable growth in near markets yf = 00 ————) 3 Development of retail and digital offerings for private customers and SMEs
Slide 11: Letter Mail
Fa LETTER MAIL ; CV Letter Mail 2020 Letter Mail Volumes (millions of items) | @ -4.6% 939 931 910 [68% 4 Austrian Letter Mail Volumes in 2020 833 Joh (daily mailings) 728 723 690 643 Qi: Q2: Q3: Qh: -4%to-5% about -13% -6% -3% 2012 2013 2014’ 2015 2016’ 2017 2018 2019 2020 International Letter Mail
Slide 12: Direct Mail/Media Post
Ea DIRECT MAIL/MEDIA POST KZ Direct Mail/Media Post 2020 Direct Mail/Media Post Volumes (millions of items) @ -2.9% [ 711.3%) Austrian Direct Mail/Media Post Volumes in 2020 $1108 4,883 4,737 4,727 4,765 4,599 “816 4.559 4 aay (daily mailings) "3,916 ql Q2 Q3 Q4 about -9% about -25% about -5% about
Slide 13: Austrian Parcel Market Environment
Ea AUSTRIAN PARCEL MARKET ENVIRONMENT 2020 Austrian Market statistics - Total market volume up by 16.7% to 287m parcels - Business customer parcel market -3.1% to 92m parcels - Private customer parcel market +29.1% to 195m parcels Total Austrian market DHL Express 2% Amazon 3% \ 16.7% 0 Parcel 4% \
Slide 14: Parcel Business in Austria: 166m Parcels in 2020
Fa PARCEL BUSINESS IN AUSTRIA: 166M PARCELS IN 2020 NZ Parcel 2020 Parcel Volumes (millions of parcels) +230% Austrian Parcel Volumes in 2020 (daily items) 166 Qi Q2 Q3 Q4 +28% +42% +18% +32% Revenue Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 20
Slide 15: Capacity Drive Based on Growth Forecasts
Ea CAPACITY DRIVE BASED ON GROWTH FORECASTS KZ Logistics Centre Tyrol CAPEX still at a high level in 2020: - Maintenance CAPEX of EUR 67.8m - Growth CAPEX (incl. properties) of EUR 75.5m Further acceleration of the 2018-2022 investment programme: +30% sorting capacity by 2022 CAPEX (EUR m)! 153 139
Slide 16: Expansion of Logistics Infrastructure in Austria
Ea EXPANSION OF LOGISTICS INFRASTRUCTURE IN AUSTRIA 1 1 LC Carinthia 08, ! . 120,000 Wernberg oe i} 30% capacity . ! expansion by 2022 es I 1 1 Hagenbrunn 100,000 80,000 Phase 1 60,000 40,000 Phase 2 (in implementation) Sorting capacity by end of 2020: Phase 3 e istics centre >80,000 parcels/h [I IN
Slide 17: Staff Structure in Austria
STAFF STRUCTURE IN AUSTRIA Full-time equivalents in the Austrian core business FTE (average for the period) 21,926 490 692 17,463 17,644 17,452 17775 Change 2020 -553 Civil Servants 5,127 -211 Employees Old CLA 5,881 7.095 +1,087 Employees New CLA 8,048 9135 +323 Employees Increased headcount with o
Slide 18: Growth in Selected Markets
Ea GROWTH IN SELECTED MARKETS MZ Growth focus on Parcel & Logistics CEE/SEE: Focus on the parcel business - Good volume development of almost all subsidiaries (on aggregate +27% in 2020) Cooperation with Deutsche Post 2222228 Group - Slovakia: Delivery of DHL parcels by Austrian Post's subsidiary IN
Slide 19: Aras Kargo
Ea ARAS KARGO Sj Aras Kargo Profile - Top player in Turkey's parcel market, est. 1979 About 6,000 employees, 47 logistics sites 900 branches and 5,000+ vehicles 206m parcels and documents in 2020 (+37%) Financial indicators - 2020 revenue: TRY 2,299m (2 EUR 280m) Revenue Parcel volumes uy inion > oc
Slide 20: Development of bank99 since April 2020
El DEVELOPMENT OF BANK99 SINCE 1 APRIL 2020 (GO-LIVE) leo | | ———— | if 118) a 1) eis Product offering Onboarding 60,000 - Focus on own offering (payment transactions, (Number of customers) 50,000 J current accounts, savings products, private housing loans) U - Commission-based partner solutions (co
Slide 21: The Product Roadmap of bank99
El THE PRODUCT-ROADMAP OF BANK99 leo | | konto99 (current account) WA Consumer financing sparkonto99 (savings) WA - bildungskonto99 (learning) ./ Mortgage lending - geschaftskonto99 JY j e (Dusiness) New asset management - Apple Pay WA products Fund investments INVESTOR PRESENTATION Investor Relatio
Slide 22: shöpping - Austria's Largest Online Marketplace
shSpping - AUSTRIA'S LARGEST ONLINE MARKETPLACE CZ shdpping was clicked on more than 15.3m times in 2020 Ecological advantage of shépping: More than 2.8m products listed, 1,600+ active retailers - Only regional Austrian retailers Strong increase in parcel and trading volumes in 2020 - Carbon-neutral
Slide 23: Self-Service Solutions of Austrian Post
SELF-SERVICE SOLUTIONS OF AUSTRIAN POST KZ 2020: >4.2m items 2020: >4.6m items 2020: >7.5m items 51,892 pick-up boxes 86,109 boxes in pick-up stations 463 drop-off boxes Return parcels +37% in Dec 2020 (vs. Dec 2019) June 2012 December 2020 November 2013 December 2020 January 2012 December 2020 @ 20
Slide 24: Ahead to the Future
AHEAD TO THE FUTURE 1 Defending market leadership and profitability in the core business Profitable growth in near markets @ | Ba | Fe SSAams Development of retail and digital offerings for private customers and SMEs
Slide 25: Sustainable Strategic Targets 2030
SUSTAINABLE STRATEGIC TARGETS 2030 Economy & Customers Continuation of growth trend Revenue of EUR 3bn in 2030 based on steady parcel growth Environment & Climate Decarbonisation of logistics: - 40% reduction in absolute carbon emissions - 70% decrease in specific carbon emissions - 100% carbon-free
Slide 26: Sustainable Strategic Targets in Detail
SUSTAINABLE STRATEGIC TARGETS IN DETAIL Economy & Customers Commercial success driven by sustainable and customer-focused services We create a positive impact for all stakeholders with sustainable and customer-focused products and services Environment & Climate Decarbonisation of logistics thanks to
Slide 27: 2030 Sustainability Master Plan of Austrian Post
> 2030 SUSTAINABILITY MASTER PLAN OF AUSTRIAN POST KZ Key Topics of Master Plan SDGs of the UNO Sustainable appearance & services for private customers Economy & Customers Sustainable mail & parcel products Commercial success driven by sustainable and customer-focused services Sustainable procuremen
Slide 28: Fatal accidents
( (%) (%) (%) (%) Fatal accidents (%)
Slide 29: Carbon Key Figures at a Glance
> CARBON KEY FIGURES AT A GLANCE Osterreichische Post AG Direct carbon emissions per EUR m revenue (Scope 1 and 2; tonnes) KZ Total carbon emissions per EUR m revenue (kg CO,/shipment tonne) (Scope 1 to 3; tonnes) 60 46 -23.3% Carbon per kilometre : (g CO,/km) 630 433 31.3% Carbon per shipment weigh
Slide 30: Carbon Emissions and Emission Targets by 2030 in Austria
> CARBON EMISSIONS AND EMISSION TARGETS BY 2030 INAUSTRIA ‘© Carbon emissions tonnes 180,000 , rovememts_ = Target gevetopment With’ uti Baseline levee ao 86,949 77,625 76,946 306 "69,971 70,915 69,414 67,272 67,491 68,982 71,389 °” kg CO,/shipment tonne 52,000 2009 2010 2011 2012 2013 2014 2015 201
Slide 31: Specific Carbon Emissions and Emission Targets by 2030
> SPECIFIC CARBON EMISSIONS AND EMISSION TARGETS BY 2030 KZ Carbon per shipment weight kg CO,/shipment tonne 206 Target 167 151 140 145 144 133 132 134 129 124 120 62 2009 2010 2011 2012 42013 «42014 2015 2016 2017 2018 2019 2020 2030e rs of INVESTOR PRESENTATION Investor Relations Vienna, 12 March
Slide 32: Our ESG Ratings and Reporting Guidelines
> OUR ESG RATINGS AND REPORTING GUIDELINES GT Ratings Reporting Guidelines MSCI © Be RATINGS AAA (range from AAA to CCC) JV Sustainability reporting 2020 in line © with GRI Standard Core option and Sustainability/Diversity Improvement Act =a Prime Status, J tse Rating C+ (range from A+ to D-) A- (ra
Slide 33: Group Results FY 2020
1. Highlights and Overview 2. Strategy Implementation 3. GROUP RESULTS FY 2020 4. Outlook 2021 M74 33
Slide 34: Group Key Financial Figures
2,021.6 2,189.2 Increase of 8.3% in 2020 15.8 13.8 EBITDA margin below the prior-year level 9.6% EBIT margin of the logistics business 9.9 7.3/9.6 7.3% Group EBIT margin 2.17 1.75 Earnings per share down by EUR 0.42 from 2019 150.5 125.7 Operating free cash flow below the prior-year level Changed eq
Slide 35: Group Income Statement
EUR m 2019 2020 % ∆ Q4 2019 Q4 2020 Revenue 2,021.6 2,189.2 8.3% 167.6 559.3 691.3 Other operating income 131.5 64.1 -51.2% -67.4 17.6 20.1 Raw materials, consumables, services -495.7 -596.2 -20.3% -100.5 -162.2 -217.9 Staff costs -976.7 -1,041.4 -6.6% -64.7 -232.0 -295.2 Other operating costs -361.
Slide 36: Mail Division: Revenue Development
™ MAIL DIVISION: REVENUE DEVELOPMENT GT Letter Mail & Business Solutions 2020 (EUR m) Direct Mail/Media Post 2020 (EUR m) - Revenue decline of 4.2% in 2020 Revenue decline of 12.5% in 2020, - Letter Mail volume decline of 7% in Austria in 2020 volume decrease of 11.5% in Austria intensified by COVID
Slide 37: Mail Division Financial Table
EUR m 20191 2020 % ∆ Q4 20191 Q4 2020 Revenue 1,320.1 1,222.7 -7.4% -97.4 349.9 339.4 • Letter Mail & Business Solutions 816.0 781.8 -4.2% -34.2 211.7 215.6 • Direct Mail 372.0 320.9 -13.7% -51.1 100.1 88.1 • Media Post 132.1 120.0 -9.1% -12.1 38.1 35.7 Revenue intra-Group 2.9 3.1 6.4% 0.2 0.9 1.1 T
Slide 38: Parcel & Logistics Division: Revenue Development
ee PARCEL & LOGISTICS DIVISION: REVENUE DEVELOPMENT GT 2020 Revenue Development EURm - +44,4% —7 913.6 632.5 = >+1009 CEE/SEE, 100% Turkey! 117.8 Austria 129.9% 20192 2020 INVESTOR PRESENTATION Investor Relations Vienna, 12 March 2021 Parcel & Logistics Division: +44.4% (Q4: +72.6%) E-commerce boost
Slide 39: Parcel & Logistics Division Financial Table
EUR m 20191 2020 % ∆ Q4 20191 Q4 2020 Revenue 632.5 913.6 44.4% 281.1 195.2 336.9 • Premium 352.9 568.0 60.9% 215.1 113.4 224.9 • Standard 217.5 274.0 26.0% 56.5 62.8 91.5 • Other Parcel Services 62.1 71.5 15.3% 9.5 19.0 20.5 Revenue intra-Group 0.7 1.0 36.6% 0.3 0.2 0.3 Total revenue 633.2 914.5 44
Slide 40: Retail & Bank Division: Revenue Development
ana RETAIL & BANK DIVISION: REVENUE DEVELOPMENT Revenue development 2020 EURm r -19.7% 7 80.5 Cash payments for third parties 64.7 Service fees from former banking partner Financial Services Earnings Branch Services (retail goods and branch products) Branch Services 2019! 2020 INVESTOR PRESENTATION
Slide 41: Retail & Bank Division Financial Table
EUR m 20191 2020 % ∆ Q4 20191 Q4 2020 Revenue 80.5 64.7 -19.7% -15.8 17.1 18.9 • Branch Services 80.4 44.8 -44.3% -35.6 17.1 11.5 thereof service fees from former banking partner 29.3 - - - 3.9 - thereof cash payments for third parties (e.g. pensions) 9.2 - - - 2.3 - • Financial Services Earnings 0.
Slide 42: Balance Sheet Extension Due to New Financial Services Business
BALANCE SHEET EXTENSION (+31%) DUE TO NEW FINANCIAL SERVICES ‘ce BUSINESS/BANK99 + ARAS KARGO EURm 2,680.2 2,680.2 ASSETS EQUITY & aie LIABILITIES 351.6 91.2 2,042.9 - 2,042.9 Cash/cash equiv., money ie EUR 568m cash in : 508.2 EUR 519m in liabilities to customers market/securities invest. 293.2 ban
Slide 43: 228.83 - 228.83 -71.5 -6.8 150.53 -60.9 -20.6 -6.8 62.23
228.83 - 228.83 -71.5 -6.8 150.53 -60.9 -20.6 -6.8 62.23
Slide 44: Dividend Policy
DIVIDEND POLICY GT Continuation of attractive and predictable dividend policy since IPO Dividend proposal to the Annual General Meeting: EUR 1.60 per share Dividend yield as at 31 December 2020: 5.6% (based on share price of EUR 28.70) Payout ratio in 2020: 94% of net profit Unchanged dividend polic
Slide 45: Outlook 2021
1. Highlights and Overview 2. Strategy Implementation 3. Group Results FY 2020 4. OUTLOOK 2021 M74 45
Slide 46: Outlook 2021
OUTLOOK 2021 QZ Hn & & i INVESTOR PRESENTATION Investor Relations Vienna, 12 March 2021 Market environment - 2021 will continue to be influenced by the pandemic and government measures - Assumption of slow economic recovery in the course of the year - Development in the Letter Mail, Direct Mail and
Slide 47: Contact
CONTACT Austrian Post Financial Calendar 2021 Investor Relations 15 April 2021 Annual General Meeting Rochusplatz 1, 1030 Vienna 27 April/29 April 2021 Ex-day/Dividend Payment Day Website: post.at/ir 12 May 2021 Interim Report Q1 2021 E-mail: investor@post.at 12 August 2021 Half-Year Financial Repor