Slide 1: Fiscal 2016 Third Quarter Results
[KS | KC Fiscal 2016 Third Quarter Results Lynn Antipas Tyson November 9, 2016 Vice President Investor Relations +1-914-485-1150 Iynn.tyson@atento.com
Slide 2: Disclaimer
Disclaimer ‘This presentation has been prepared by Atento. The information contained in this presentation is for informational purposes only. The information contained in this presentation is not investment o financial product advice and is not intended to be used as the basis for making an investme
Slide 3: Strategic Overview and Third Quarter Highlights
Strategic Overview and Third Quarter Highlights Alejandro Reynal, CEO y
Slide 4: Highlights
Highlights = Solid Q3 results in line with strategy to grow selectively while protecting margins and generating cash. = Strong progress on delivery of strategic priorities resulting in revenue diversification. = Telefdnica relationship — reaffirmed and extended with renegotiation of Vivo contract an
Slide 5: Strong Progress on Delivery of Strategic Priorities
Strong Progress on Delivery of Strategic Priorities Accelerate Profitable Growth with Mainstream Digital Offer Consolidate Continued Growth Leadership in Core into Higher Value-Add Voice Solutions * Strong new client / * Margin profile of solutions * Leading Latin American services pipeline 200-400
Slide 6: Telefonica: Reaffirmed and Extended Relationship
Telefonica: Reaffirmed and Extended Relationship = New 3-year contract with Vivo in Brazil * Maintain volume levels through expansion of Atento business. * Improved profitability supported by changes in operating model. = Amendment to MSA * Brazil and Spain extended to 2023 (previously 2021), aligni
Slide 7: Growth outlook into 2017 and beyond looks brighter
Growth outlook into 2017 and beyond looks brighter = High confidence in Atento’s positioning ° #1 player in Latin American CRM BPO. () * Highly engaged workforce - recognized, again this year, as one of the 25 World’s Best Multinational Workplaces of 2016. (2) = Latin American macro outlook is more
Slide 8: Third Quarter Financial Performance
Third Quarter Financial Performance Mauricio Montilha, CFO
Slide 9: Consolidated — Focus on Margin Protection and Cash Flow
Consolidated — Focus on Margin Protection and Cash Flow a3 2016 Revenue 443.7 €C Growth?) 3.3% Reported et income (0.5) eps” ($0.01) Adjusted lesiTDA” 60.5 Margin 13.6% EPS. $0.20 Net cash flow from/(used in) 48.3 loperating activities Free cash flow before interest | 46.7 Leverage (x) 19 2015 465.5
Slide 10: Brazil — Early Signs of Stabilization
Brazil — Early Signs of Stabilization hts(2) = Trajectory improving though macro environment continues to 03 w be challenging * Decline slowing versus prior quarters. * TEF key driver of decline - new Vivo contract will support 2016 2015 2016 2015 Revenue 217.2 216.5] 601.9 737.6 further stabilizati
Slide 11: Americas — Continued Growth led by U.S. Nearshore
Americas — Continued Growth let by U.S. Nearshore Highlights‘) = Growth co yp * Slower rate of growth in Q3 driven by declines in TEF vusosmm 2016 2015 2016 2015 business in Argentina and Mexico. [Revenue 179.8 200.3 | 546.1 585.9 * Non-TEF revenue up 8.7% led by Colombia and U.S. CC Growth 10.3% Ne
Slide 12: EMEA — Double Digit Revenue Growth from non-Telefonica Clients
EMEA — Double Digit Revenue Growth from non-Telefénica Clients Highlights!) = Growth Q3 YTD * Continued strong growth of Non-TEF clients; overall 2016 2015 2016 2015 growth impacted by declines in TEF Spain. Revenue 47.1 49.1| 168.7 175.0 © TEF revenue down 10.6%. CC Growth” | -4.8% 3.8% © Non-TEF r
Slide 13: Sustained Improvement in Cash Conversion
Sustained Improvement in Cash Conversion Q3 YTD 2016 2015 2016 2015 Cash from/(used in) operating activities 48.3 38.7| 581 (3.3) Payments for PP&€E and intangible assets (15.8) (23.4)} (56.3) (60.7) Disposals of PP&E and intangible assets 02 14] 11 24 FCF™ 32.7 16.7] 29 (61.6) Add-back Net Interest
Slide 14: Strong Balance Sheet with Accelerated Deleveraging from Q4 2016
Strong Balance Sheet with Accelerated Deleveraging from Q4 2016 Q3 Debt USDSMM 2016 2015 Cash & Cash Equivalents 177.9 174.7 Total Debt 613.9 572.7 Net Debt with Third Parties 436.0 398.0 Net Debt/Adj. EBITDA 1.9x 1.5x = Strong Balance Sheet. * Liquidity of $234 million™, leverage of 1.9x, down from
Slide 15: Fiscal 2016 Guidance
Fiscal 2016 Guidance = Driving the optimal balance of growth, profitability and liquidity. = Targeted investments to deliver higher value to our clients. = Further strengthen balance sheet, generate positive free cash flow, and reduce debt levels. Guidance Comments Consolidated Revenue Growth (CCY)
Slide 16: Highlights
Highlights = Solid Q3 results in line with strategy to selectively grow while protecting margins and generating cash. = Strong progress on delivery of strategic priorities resulting in revenue diversification. = Telefonica relationship — reaffirmed and extended with renegotiation of Vivo contract an
Slide 17: Appendix
Appendix About Atento Financial Reconciliations Debt Information Glossary of Terms
Slide 18: About Atento
About Atento
Slide 19: Differentiated Competitive Advantages
Differentiated Competitive Advantages v Leader in attractive, high-growth LatAm market. vY Long-lasting client relationships due to vertical expertise and growing portfolio of services and solutions. Y Superior pan-LatAm operational delivery platform. Y Clear strategy for sustained growth and strong
Slide 20: Atento at a Glance
Atento at a Glance | #1 provider of CRM BPO services and solutions in Latin America - $2.0Bn 2015 revenue Revenue by region, offering and customer ® Founded in 1999 as provider to Telefénica Group; acquired by Bain Capital in 2012 ™ Superior operational delivery platform in LatAm Americas region 40.
Slide 21: Largest CRM BPO Provider in Latin America
Largest CRM BPO Provider in Latin America Market leader in the largest markets... One of the largest players in the world... Tole caarapo manershore be eee i eelaanaiae | $10.0Bn | LatAm CRM BPO market 3.8 Qe conics Vater: @ekiec contax 1 1 1 1 2 16.9% 19.7% 25.2% 34.7 % 10.8% cs &© O 8
Slide 22: Evolution of Leadership Position in LatAm CRM BPO Market
Evolution of Leadership Position in LatAm CRM BPO Market 1999 Telefonica call center in 2015 ‘Spain and Brazil The Leader in pan-LatAm CRM BPO « @002008 . ee eooness Added $2 billion in revenue Highly diversified client base 20 Revenue $6 Revenue $6n 55.0% % non-TEF revenue %% non-TEF revenue Expand
Slide 23: Services portfolio and multi-channel offerings have evolved into differentiated, value-added solutions
Services portfolio and multi-channel offerings have evolved into differentiated, value-added solutions We offer a comprehensive portfolio of services via robust multi-channel offerings Vertically-driven solutions portfolio Insurance Smart Credit Sales || Customer |] crea |) Techical ack Management S
Slide 24: Recognized as a Leader in Gartner's 2016 Magic Quadrant
Recognized as a Leader in Gartner's 2016 Magic Quadrant for Customer Management Contact Center BPO 2016 Gartner’s Magic Quadrant For the third consecutive year Atento S.A., has been named a Leader in Gartner ‘s Magic Quadrant assessing companies that provide Customer Management Contact Center Busine
Slide 25: Superior pan-LatAm operational delivery platform
Superior pan-LatAm operational delivery platform Blue-chip Tech Partners Robust, Globally Standard Processes 0.02% State-of-the- + Avaya == Cisco. a fe) Unscheduled art Technology ~ HP + Microsoft t )} te + Menon G0) COPE pelea we en in 2015 Centralized, standard 1,400,000+ Standardized Three global
Slide 26: Financial Services case study: deep expertise drives increased mix of value-add solutions
Financial Services case study: deep expertise drives increased mix of value-add solutions overtime Strong relationship spanning many services and countries... ~-with increasing depth of offerings Client services and solutions offerings come YY v nea Solutions = + 7 rY (ait | bite vv Vv eae g i | Bln
Slide 27: Atento's solutions
Atento’s solutions Smart Collection Insurance Management Smart Credit Solution Complaints Handling Solutions to optimize collection/past due payments with specialized process and agents in credit management 100% variable compensation model that rewards efficiency of the agents and process Cost effec
Slide 28: Atento's Solutions
Atento’s Solutions B2B Efficient Sales Credit Card Management Advanced Technical Support Multichannel Customer Experience Manages small medium business’ lead generation and process execution Specialized process and agents in sales, process mapping and reengineering Channel integration (adapted for e
Slide 29: Financial Reconciliations
Financial Reconciliations
Slide 30: Mix of Revenue by Service Type
Mix of Revenue by Service Type Fiscal 2015 Fiscal 2016 Qi Qe 3 in FY Qu Q2 3 Customer Service 48.7% 48.0% 47.0% 47.9% 47.9% 49.6% 49.7% 50.2% Sales 18.2% 18.3% 18.2% 17.4% 18.0% 16.4% 16.3% 15.3% Collection 10.0% 10.3% 10.9% 11.2% 10.6% 10.2% 10.0% 9.4% Back Office 9.1% 9.4% 10.2% 10.2% 9.7% 10.5% 1
Slide 31: Adjustments to EBITDA by Quarter
Adjustments to EBITDA by Quarter Reconciliation of EBITDA and Adjusted EBITDA to Profit/(Loss) Fiscal 2015 Fiscal 2016 ($ in millions) Qi Q2 3) Cr FY Qu Q2 31) Profit/ (loss) for the period 20.5, 65 174 54 49.1 (4.8) (8.1) (0.5) Net finance expense 16 19.6 95 15.9 46.7 19.4 28.2 22.3 Income tax expe
Slide 32: Add-Backs to Net Income by Quarter
Add-Backs to Net Income by Quarter (S in milions, except percentage changes) Profit/(Loss) attributable to equity holders of the parent ‘Acquisition and integration related Costs ‘Amortization of Acquistion related Intangible assets Restructuring Costs ‘Sponsor management fees Site relocation costs
Slide 33: Number of Work Stations and Delivery Centers
Number of Work Stations and Delivery Centers Number of Work Number of g Service Delivery Stations Gy Centers Q3. 2015 _Q3 2016 —_Q3 2015 Q3 2016 Brazil 49,379 _ 45,963 33 31 Americas 34,474 37,348 47 51 Argentina @ 3,705 3,674 it 11 Central America ©) 2,445 2,624 Chile 2,279 2,665 2 3 Colombia 6,306
Slide 34: FX Assumptions — Fiscal 2016
FX Assumptions — Fiscal 2016 FX Assumptions Brazilian Real Argentinean Peso Mexican Peso Chilean Peso Peruvian Soles ATEMTO ve - (1) Atento’s Fiscal 2016 Plan FX assumptions. Qu Q Q@3sOFY 2016 Average Average Average Plan‘) 3.91 3.51 3.25 4.10 14.46 14.22 14.94 14.96 18.05 18.10 18.76 16.82 702.20 6
Slide 35: Debt Overview
Debt Overview
Slide 36: Consolidated Debt and Leverage
Consolidated Debt and Leverage [Outstanding Currency |Maturity] Interest Rate | Balance $MM 3Q'16 [Senior Secured Notes USD 2020 7.375% 297.4 Brazilian Debentures BRL 2019 | CDI+3.7% 2118 TULP 42.5% 48,8 SELIC+ 2.5% 121 BNDES BRL 2020 4.0% 144 6.0% 12 TWP 03 ARS 2022 N/A 24,0 Finance lease payables
Slide 37: Brazil Debt and Leverage
Brazil Debt and Leverage Highlights 3916 = Leverage ratio of 1,7x [outstanding oo Currency |tMaturity| interest Rate | Balance Funding Mix = Uquidity of $574 $MM 30'16 Brazilian Debentures pa | 2019 | coiea7% | 2148 = Average debt maturity of Twp 425% | 488 2,1 years Seic+2.5% | 424 lBNoes ar. | 202
Slide 38: Glossary of Terms
Glossary of Terms Adjusted EBITDA — EBITDA adjusted to exclude the acquisition and integration related costs, restructuring costs, sponsor management fees, asset impairments, site relocation costs, financing and IPO fees and other items which are not related to our core results of operations. Adjust