Slide 1: Pegasystems Investor Presentation Q1 2024
Pegasystems Investor Presentation Q1 2024 NASDAQ: PEGA pegainvestorrelations@pega.com April 24, 2024 © Pegasystems Inc.
Slide 2: Safe Harbor Statement
Safe Harbor Statement Certain statements in this presentation may be “forward-looking statements” as defined in the Private Securities Litigation Reform Act of 1995. Words such as expects, anticipates, intends, plans, believes, will, could, should, estimates, may, targets, strategies, intends to, pr
Slide 3: Pega Overview
Pega Overview © Pegasystems Inc. 3
Slide 4: Our vision, software and what we do
OUR VISION To change the way the world builds software to unleash enterprise potential OUR SOFTWARE Enterprise AI decisioning and workflow automation platform WHAT WE DO Unlock business-transforming outcomes © Pegasystems Inc. 4
Slide 5: Unlock business-transforming outcomes
What we do UNLOCK BUSINESS-TRANSFORMING OUTCOMES How we do it with a powerful LOW-CODE PLATFORM FOR WORKFLOW AUTOMATION AND AI-POWERED DECISIONING 1:1 Customer Customer Intelligent Our Solutions are Engagement Service Automation organized into 3 AUTOMATE & SAVE TIME MAXIMIZE VALUE ADAPT WITH EASE En
Slide 6: Enterprise organizations using Pega across industries
Personalize Automate Streamline Engagement Customer Service Operations The world’s leading enterprise-scale organizations are using Pega to connect workflows and interactions across the customer lifecycle: Communications Financial Government Healthcare Insurance Manufacturing service providers servi
Slide 7: Driving Growth and Free Cash Flow
Driving Growth and Free Cash Flow Founded: 1983 HQ: Cambridge, MA Employees: 5,000+ Q1 2024 9% 16% ACV Pega Cloud ACV Growth Growth $180M (1) Free Cash Flow (1) Our non-GAAP free cash flow is defined as cash provided by operating activities less investment in property and equipment. Investment in pr
Slide 8: Corporate Social Responsibility at Pega
Corporate Social Responsibility at Pega E S G ENVIRONMENTAL SOCIAL GOVERNANCE We are committed to reducing the We strive to be a responsible We believe that corporate environmental impact of our corporate citizen and active governance is important to ensure operations on air, land, and water contrib
Slide 9: Key Investment Highlights
Key Investment Highlights • Growing enterprise software company, with a view towards a $89B+ market opportunity • Large enterprise client base in key verticals: financial services, insurance, telecommunications, health care, manufacturing, and public sector • A proven technology leader in customer e
Slide 10: Solution Overview
Solution Overview 10 © Pegasystems Inc.
Slide 11: What are the Business Problems We Solve?
What are the Business Problems We Solve? Pega drives better business outcomes by… Making Decisions Delivering 1:1 customer engagement powered by real-time, omni-channel AI …and very often we do both Getting work done For example, in the context of Customer Making customer and employee-facing Service
Slide 12: Pega Infinity
Pega Infinity™ 1:1 Customer Engagement Customer Service Intelligent Automation MAKE GET WORK DECISIONS DONE REAL-TIME, OMNI- END-TO-END MICROJOURNEY- SITUATIONAL SOFTWARE THAT CLOUD CHOICE ™ CHANNEL AI AUTOMATION & CENTRIC RAPID LAYER CAKE WRITES YOUR ROBOTICS DELIVERY SOFTWARE Industry-leading tech
Slide 13: Unlock Business-Transforming Outcomes
Unlock Business-Transforming Outcomes Solving the problems no one else can. Delivering value, fast. One-to-one 489% ROI customer Maximize customer lifetime value < 6 months payback engagement Customer 298% ROI service Simplify service and reduce costs < 6 months payback Intelligent 186% – 598% ROI a
Slide 14: So How Do We Do It?
So How Do We Do It? Our software can handle quick fixes, lasting transformation, and everything in between Intelligent Scalable Rapid technology architecture innovation © Pegasystems Inc. 14
Slide 15: Pega's Technology Difference
Pega’s Technology Difference Architected differently to maximize revenue and efficiency at enterprise scale Put decisions and Build layers of reuse Personalize experiences workflow at the center and variation and optimize workflows With Pega’s Center-out With Pega’s patented With Pega’s real-time AI
Slide 16: Analysts recognize Pega as a leader
Real-Time Interaction Management Analysts recognize #1 Forrester Pega as a leader CRM Customer Engagement Center #1 Gartner for our enterprise AI decisioning and workflow Robotic Process Automation #1 automation platform Forrester #1 Core CRM Solutions Forrester © Pegasystems Inc. 16 16
Slide 17: Together, we're redefining the technology industry
Customer engagement Digital process automation Together, we’re redefining the technology industry Q2 2019 Unified, market-leading technology Changing the way organizations work and engage Real-time decisions & AI End-to-end work management We’ve built the #1 real-time interaction management #1 digit
Slide 18: Business Overview
Business Overview © Pegasystems Inc. 18
Slide 19: Why Pega Wins
WHY PEGA WINS Differentiated Ease of Depth of Platform Architecture Integration Functionality Strong Deep Vertical Robust Team Expertise ROI © Pegasystems Inc. 19
Slide 20: Selling High-Value Use Cases to Some of the World's Largest Companies
Selling High-Value Use Cases to Some of the World’s Largest Companies BUYER OFFERING VALUE PROPOSITION Robert 1:1 Customer Maximize top-line growth with a centralized, real-time Chief Customer Engagement AI-powered customer decision hub that delivers next- Officer best-actions at every customer inte
Slide 21: How Do Our Clients Drive Value Using Pega?
How Do Our Clients Drive Value Using Pega? ILLUSTRATIVE CLIENT USE CASE IMPACT AND RESULT • 50 million next best action conversations delivered 1:1 Customer Retain across 18 channels Engagement customers • +12 lead in NPS over the competition Read more | https://www.pega.com/customers/cba-marketing
Slide 22: Financial Details
Financial Details © Pegasystems Inc. 22
Slide 23: Financial Outlook
Financial Outlook Massive Market Opportunity Subscription Journey Recurring Model Margin Expansion Opportunities © Pegasystems Inc. 23
Slide 24: Pursuing a Massive Market Opportunity in Platform & CRM
Pursuing a Massive Market Opportunity in Platform & CRM FY 26 $119B+ FY 24 $89B+ Source: IDC Worldwide ICT Spending Guide (Feb. 2023) © Pegasystems Inc. 24
Slide 25: Subscription Journey
Subscription Journey From… To… Perpetual Recurring Less Predictable More Predictable Lagging Growth & Margins Rule of 40 Driven SUBSCRIPTION TRANSITION 2017 2023 TIMELINE © Pegasystems Inc. 25
Slide 26: Recurring Subscription Model
Recurring Subscription Model Annual Contract Value (ACV) Growth since March 31, 2023 ACV Reported: 9% $1,300M $1,273M ACV Constant Currency: 9% $1,200M $1,174M $1,100M $1,000M $900M March 31, 2023 March 31, 2024 ACV represents the annualized value of our active contracts as of the measurement date.
Slide 27: Cash Flow Growth
Cash Flow Growth Operating Cash Flow Free Cash Flow $200M $200M $180M $180M $150M $150M $100M $100M $68M $57M $50M $50M $0M $0M Q1 2023 Q1 2024 Q1 2023 Q1 2024 Note: For additional information refer to explanatory notes on slide 35 © Pegasystems Inc. 27 27
Slide 28: Backlog
Backlog Growth since Total Backlog Up 9% as Reported (9% Constant Currency) March 31, 2023 $1,500M $1,425M $1,308M $1,250M 7% Current $759 $1,000M $707 $750M $500M $666 11% Long-term $601 $250M $0M March 31, 2023 March 31, 2024 Current Long-term © Pegasystems Inc. 28 28
Slide 29: What Does this All Mean?
What Does this All Mean? Strive to build a growing, recurring business to drive increased value With a view towards: • Continuing our technology • Driving ACV growth • Balancing growth & margin leadership • Leveraging Cloud Choice • Rule of 40 driven • Improving sales productivity differentiation •
Slide 30: Trademark notice
Pegasystems, Pega, and other Pega products and services mentioned herein are trademarks of Pegasystems Inc. All other company, product, or service names are trademarks or service marks of their respective owners.
Slide 31: Reported ACV
Reported ACV Pega Cloud and Client Cloud Growth since Q1 2023 Total ACV: 9% $1,273M $1,174M Pega Cloud ACV: 16% $570M $491M Client Cloud ACV: 3% $683M $703M March 31, 2023 March 31, 2024 Pega Cloud Client Cloud ACV represents the annualized value of our active contracts as of the measurement date. T
Slide 32: Reported ACV
Reported ACV Pega Cloud, Maintenance, and Subscription License (Term) Growth since Q1 2023 Total ACV: 9% $1,273M $1,174M Pega Cloud ACV: 16% $570M $491M $324M $314M Client Cloud ACV: 3% $359M $389M March 31, 2023 March 31, 2024 Pega Cloud Maintenance Subscription License (Term) ACV represents the an
Slide 33: Pega Cloud Revenue
Pega Cloud Revenue Trailing 12 Months $484M $461M $444M $423M $402M $384M $363M $344M $323M $301M $281M $257M $233M $208M $186M Cloud $167M Transition $149M Begins $134M $119M $106M $95M $83M $73M $64M $51M $56M Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 2017 2018
Slide 34: Pega Cloud Gross Margin
Pega Cloud Gross Margin At or above a 75% gross margin, Pega Cloud generates higher gross profit dollars than Client Cloud in a timeless illustrative model 90% 80% 80% Pega Cloud Gross Margin (%) 74% 75% = 70% Gross Profit 70% 67% Dollars Breakeven Between Pega 63% Cloud and Client Cloud 60% 55% 53%
Slide 35: Operating and Free Cash Flow Reconciliation
Operating and Free Cash Flow Reconciliation Three Months Ended March 31, (in thousands, except percentages) 2024 2023 Cash provided by operating activities $ 180,146 $ 68,107 Investment in property and equipment (604) (11,487) (1) Free cash flow $ 179,542 $ 56,620 (2) Supplemental information Restru