Blackline, Inc. · NASDAQ:BL
Blackline — Cigna Healthcare — Investor Presentation (April 2026)
88 slides from Blackline's investor presentation, Apr 1, 2026
Slide 1: Member Briefing Session
Member Briefing Session Blackline Systems Pte Ltd (607381) 01 Apr 2026 – 31 Mar 2027 1 Confidential, unpublished property of Cigna Healthcare. Do not duplicate or distribute. Use and distribution limited solely to authorized personnel. © 2026 Cigna Healthcare
Slide 2: Agenda
01 Introduction to Cigna Healthcare Singapore 02 Understanding Your Plan Agenda 03 Member Experience 04 Onboarding Expectations 05 Q & A 2 Confidential, unpublished property of Cigna Healthcare. Do not duplicate or distribute. Use and distribution limited solely to authorized personnel. © 2026 Cigna
Slide 3: Cigna is dedicated to improving the health and vitality of those we serve
Cigna is dedicated to improving the health and vitality of those we serve GLOBAL CUSTOMER CIGNA NETWORK OF RELATIONSHIPS RANKED 1m+ 190m+ 12TH Relationship with health customers on the 2022 care professionals, clinics relationships fortune 500 list and facilities worldwide Confidential, unpublished
Slide 4: Benefit Highlights
Benefit Highlights Pre-existing medical Global coverage – conditions are generally freedom of choice insurable* No pre-authorisation required for most Covers up to standard benefits* one bedded private room *Organ transplant, hospice, charges palliative care and international emergency evacuation re
Slide 5: An Overview of Your Plan
An Overview of Your Plan CORE PLAN INPATIENT + OUTPATIENT SUPPLEMENTARY MODULES MATERNITY WELLNESS DENTAL VISION CIGNA CARE+ Care+ Wellness Programme VALUE ADDED MODULES Confidential, unpublished property of Cigna Healthcare. Do not duplicate or distribute. Use and distribution limited solely to aut
Slide 6: Basis of Cover
Basis of Cover ‘Employee’ • any member of staff employed full-time by the client or the client’s affiliates, nominated and sponsored by the client and is approved in advance by Cigna Healthcare. ‘Dependant’ – where applicable • the employee’s spouse whose name has been provided to Cigna Healthcare p
Slide 7: Your Area of Coverage
Your Area of Coverage Your Current Coverage Entitlement: • Worldwide excluding USA USA: Covers for Emergency Treatment that commences within first 30 days of your trip in the US Definition of emergency treatment • Treatment which is medically necessary to prevent the immediate and significant effect
Slide 8: In-Patient / Day Case
In-Patient / Day Case In-patient/Day Case Healthcare Benefits Benefit Limit Plan Annual Maximum Up to S$1,400,000 The total benefit payable in any one year of insurance, per employee or dependant for all in-patient, out- per year of insurance patient, international emergency services and where selec
Slide 9: In-Patient / Day Case
In-Patient / Day Case In-patient/Day Case Healthcare Benefits Benefit Limit Parental Accommodation This applies to dependant children under the age of 18. Cigna Healthcare will pay reasonable costs for a Paid in Full parent staying in the same hospital with the child for the duration of the child’s
Slide 10: In-Patient / Day Case
In-Patient / Day Case In-patient/Day Case Healthcare Benefits Benefit Limit Physiotherapy Treatment by a registered physiotherapist where required due to medical necessity. Cigna Healthcare reserves the right to request a medical report at any time as part of its claims assessment process, including
Slide 11: In-Patient / Day Case
In-Patient / Day Case In-patient/Day Case Healthcare Benefits Benefit Limit Hospice/Palliative Care Cigna Healtcare will pay palliative care benefit for in-patient, day case or out-patient treatment following the diagnosis that the condition is terminal and treatment can no longer be expected to cur
Slide 12: In-Patient / Day Case
In-Patient / Day Case In-patient/Day Case Healthcare Benefits Benefit Limit HIV/AIDS Treatment or tests in connection with Human Immunodeficiency Virus (HIV) related illness including Paid in Full Acquired Immune Deficiency Syndrome (AIDS). Organ Transplant* Paid in Full This benefit requires pre-ap
Slide 13: In-Patient / Day Case
In-Patient / Day Case In-patient/Day Case Healthcare Benefits Benefit Limit Psychiatric and Psychological Care This benefit will be paid in respect of psychiatric conditions, other mental health disorders or addictive Paid in Full conditions for a maximum of 180 days in any one year of insurance. Pr
Slide 14: Out-Patient
Out-Patient Out-patient Healthcare Benefits Benefit Limit Plan Annual Maximum Up to S$30,000 per year of The total benefit payable in any one year of insurance, per employee or dependant for all in-patient, out- insurance patient, international emergency services and where selected, maternity and ad
Slide 15: Out-Patient
Out-Patient Out-patient Healthcare Benefits Benefit Limit Consultations with Medical Practitioners Paid in Full Consultations with Medical Specialists Paid in Full Telehealth Services Cigna Healthcare will pay costs in connection with telehealth services, and such costs should not exceed the usual c
Slide 16: Out-Patient
Out-Patient Out-patient Healthcare Benefits Benefit Limit Pre and Post Hospitalisation Charges Cigna Healthcare will cover medical expenses incurred in relation to hospitalisation (for day case treatment and in-patient admission), including consultation, diagnostic/laboratory services, prescribed dr
Slide 17: Out-Patient
Out-Patient Out-patient Healthcare Benefits Benefit Limit Out-Patient Surgical Appliance and/or Medical Appliance This benefit will be paid in respect of: Prescribed external prosthesis or appliance unrelated to any in-patient procedure which is medically Paid in Full necessary and is part of the re
Slide 18: Out-Patient
Out-Patient Out-patient Healthcare Benefits Benefit Limit Alternative Therapies This benefit relates only to acupuncture, homeopathy and appropriate treatment received from a registered Chinese medicine practitioner, where required due to medical necessity and considered a reasonable alternative for
Slide 19: Out-Patient
Out-Patient Out-patient Healthcare Benefits Benefit Limit Cancer Treatment This benefit includes: oncology, chemotherapy and radiotherapy and other out-patient treatment and prescribed drugs directly associated with a cancer condition. Paid in Full Costs for this benefit will not count towards the O
Slide 20: Out-Patient
Out-Patient Out-patient Healthcare Benefits Benefit Limit Non-Surgical and Minor Surgical Procedures and Treatment Paid in Full Prescribed Medicines, Drugs and Dressings Each claim of prescription drugs is limited to 90-day prescription drugs supply. If any prescription drugs for the same medical co
Slide 21: Out-Patient
Out-Patient Out-patient Healthcare Benefits Benefit Limit Psychiatric and Psychological Care This benefit will be paid in respect of psychiatric conditions, other mental disorders or addictive Paid in Full conditions. Well Child Tests For the purpose of preventive care, up to a maximum of 13 visits
Slide 22: Maternity
Maternity Maternity Healthcare Benefits Benefit Limit Routine In-patient This benefit includes normal vaginal delivery costs which are medically necessary including but not limited to hospital charges and in-patient specialist fees. Routine Out-patient This benefit includes pre-natal and post-natal
Slide 23: Wellness
Wellness Wellness Benefits Benefit Limit Routine Physical Exams This benefit will be paid for, or in connection with, routine physical examinations that are evidence based for employees/dependants age 18 years old and above. Cigna Healthcare does not cover any services and supplies which are not con
Slide 24: Wellness
Wellness Wellness: Cigna Exclusive Parkway Executive Health Screening Package (Cashless) General Health Status Respiratory Kidney Cancer Markers Medical Consultation Chest X-ray Full Kidney Profile • Alpha Fetoprotein (AFP) - Detailed Medical History Spirometry • Creatinine • Carcinoembryonic Antige
Slide 25: Executive Health Screening Appointment
Executive Health Screening Appointment +65 6280 0090 WhatsApp cigna.appt@parkwaypantai.com www.ParkwayShenton.com +65 6812 3374 +65 8198 7777 Executive Health Screeners (Gleneagles Hospital) 6A Napier Road #02-36 Gleneagles Hospital Singapore 258500 Executive Health Screeners (Mount Elizabeth Hospit
Slide 26: Dental
Dental Dental Benefits Benefit Limit Plan Annual Maximum Up to S$1,400 per year of The total benefit payable in any one year of insurance, per employee or dependant for all dental benefits. insurance Class One Investigative and Preventative Treatment. Paid in Full Benefits include: • X-rays, Scale a
Slide 27: Dental
Dental Dental Benefits Benefit Limit Orthodontic Treatment 50% Refund Maximum benefit for dependant children under the age of 18. Notes 1. Examinations and Scale and Polish will both be limited to 2 visits per year of insurance. 2. Full case assessment will be limited to one per year of insurance. 3
Slide 28: Vision
Vision Vision Benefits Benefit Limit One eye examination per year of insurance by an Optometrist or an Ophthalmologist to Paid in Full check for refractive error. Expenses for: • Lenses to correct vision prescribed by an Optometrist or Ophthalmologist; Up to S$300 • Eyeglass frames; per year of insu
Slide 29: Commonly Asked Exclusions
Commonly Asked Exclusions Treatments in nature cure clinics, health spas and nursing homes. Treatment for or in connection with speech therapy that is not restorative in nature, or if such therapy is i. used to improve speech skills that have not fully developed; ii. can be considered custodial or e
Slide 30: Cigna CARE+
Cigna CARE+ A wellness program to improve your health, well-being and sense of security. Decision Support Programme Help you in situation of rare or serious illness. Through this programme, you can get access to expert second opinion and discuss medical alternatives through case discussions with our
Slide 31: Your Journey as a Member
Your Journey as a Member Onboarding Claims Resources Welcome on-board! Pay-and-Claim Stay well Here’s everything you In the event you need to We have a series of need to know to get file a claim, here’s a articles, health started, know which site checklist, and where and assessments and to visit, an
Slide 32: Onboarding
Onboarding 33 Confidential, unpublished property of Cigna Healthcare. Do not duplicate or distribute. Use and distribution limited solely to authorized personnel. © 2026 Cigna Healthcare
Slide 33: Resources to get You started
Resources to get You started On-boarding Claims Resources • Member Portal and Mobile App • Helpful Guide • Cigna E-Membership Card 34 Confidential, unpublished property of Cigna Healthcare. Do not duplicate or distribute. Use and distribution limited solely to authorized personnel. © 2026 Cigna Heal
Slide 34: Resources to get You started
Resources to get You started On-boarding Claims Resources • Online claim submissions • Retrieve your ID card(s) • Find a doctor or hospital • View explanation of benefits • Update personal information and communication preferences • Send and receive secure email Your One-Stop • Access health and wel
Slide 35: Cigna Envoy Member Portal
Cigna Envoy® Member Portal On-boarding Claims Resources • Go to www.CignaEnvoy.com • Click on ‘REGISTER’ 36 Confidential, unpublished property of Cigna Healthcare. Do not duplicate or distribute. Use and distribution limited solely to authorized personnel. © 2026 Cigna Healthcare
Slide 36: Cigna Envoy Member Portal
Cigna Envoy® Member Portal On-boarding Claims Resources • Enter the 11-digit Member No. (details are on your Cigna E- Membership Card) • Click ‘REGISTER’ • On the next page, fill in your registration details, using the relevant information as it appears on your Cigna E-Membership Card, and click ‘RE
Slide 37: Cigna Envoy Member Portal
Cigna Envoy® Member Portal On-boarding Claims Resources Shows you the status of all submitted claims Shows who‘s covered, and benefits information Contains a variety of helpful resources, including access to view/print ID cards 38 Confidential, unpublished property of Cigna Healthcare. Do not duplic
Slide 38: Cigna Envoy Member Portal
Cigna Envoy® Member Portal On-boarding Claims Resources • Set up Electronic Payment for faster reimbursement • Receive reimbursements within 7 working days after payment date. • If your bank account is in one of the following countries, you can ensure you will not incur bank charges if you have a lo
Slide 39: Cigna Envoy Member Portal
Cigna Envoy® Member Portal On-boarding Claims Resources 3 Steps to Set up Electronic Payment via www.CignaEnvoy.com 1 2 40 Confidential, unpublished property of Cigna Healthcare. Do not duplicate or distribute. Use and distribution limited solely to authorized personnel. © 2026 Cigna Healthcare
Slide 40: Cigna Envoy Member Portal
Cigna Envoy® Member Portal On-boarding Claims Resources 3 Steps to Set up Electronic Payment via www.CignaEnvoy.com Enter your Bank Details: • Routing Code 4 Digit Bank Code + 3 Digit Branch Code • Bank Account Name • Bank Account Number • Bank Account Type • Bank Account Currency • Email Address 41
Slide 41: Cigna Envoy Member Portal
Cigna Envoy® Member Portal On-boarding Claims Resources Locate a health care provider easily on www.CignaEnvoy.com Find a provider by: • Current location • Specific Address • Country Search 42 Confidential, unpublished property of Cigna Healthcare. Do not duplicate or distribute. Use and distributio
Slide 42: Cigna Envoy Member Portal
Cigna Envoy® Member Portal On-boarding Claims Resources Locate a health care provider easily on www.CignaEnvoy.com Narrow your search by: • Location • Type of service • Facility name, and/ or specialty 43 Confidential, unpublished property of Cigna Healthcare. Do not duplicate or distribute. Use and
Slide 43: Cigna Envoy Member Portal
Cigna Envoy® Member Portal On-boarding Claims Resources Locate a health care provider easily on www.CignaEnvoy.com Your search results will be listed in either a list/map view 44 Confidential, unpublished property of Cigna Healthcare. Do not duplicate or distribute. Use and distribution limited sole
Slide 44: Cigna Envoy Member Portal
Cigna Envoy® Member Portal On-boarding Claims Resources Locate a health care provider easily on www.CignaEnvoy.com The provider view shows you additional information about the provider 45 Confidential, unpublished property of Cigna Healthcare. Do not duplicate or distribute. Use and distribution lim
Slide 45: Cigna Envoy Mobile App
Cigna Envoy® Mobile App On-boarding Claims Resources Easy navigation with real-time access to health information on the go 24/7/365 My Plans show: • Who’s covered You can Find a provider by: • Benefits information • Current location • Specific Address Claims allow you to: • Country Search • Submit a
Slide 46: Cigna Envoy Mobile App
Cigna Envoy® Mobile App On-boarding Claims Resources Easy navigation with real-time access to health information on the go 24/7/365 Access the following in Account: • Your Profile • Billing & Payment Information • Communication Preferences • Security Settings Select your preferred language. The Cign
Slide 47: Claims Management
Claims Management Confidential, unpublished property of Cigna Healthcare. Do not duplicate or distribute. Use and distribution limited solely to authorized personnel. © 2026 Cigna Healthcare
Slide 48: Claims Submission
Claims Submission On-boarding Claims Resources Multiple options, same great service: While we regularly make payments directly to the health care professional, our claims process is flexible. Direct Billing (Cashless) Pay and Claim Guarantee of Payment (GOP) When an outpatient treatment You also hav
Slide 49: Claims Submission
Claims Submission Member’s Portal www.CignaEnvoy.com Cigna Envoy mobile app Expected Claims Processing Turn Around Time: • Claims to be submitted within 3 months from the service date. • Claims will take up to 10 working days to be processed upon receipt of complete information. • For Electronic Pay
Slide 50: Claims Submission
Claims Submission On-boarding Claims Resources On the Homepage, Click on New claim Via Member’s Portal www.CignaEnvoy.com 51 Confidential, unpublished property of Cigna Healthcare. Do not duplicate or distribute. Use and distribution limited solely to authorized personnel. © 2026 Cigna Healthcare
Slide 51: Claims Submission
Claims Submission On-boarding Claims Resources Select who the claim is for Via Member’s Portal www.CignaEnvoy.com 52 Confidential, unpublished property of Cigna Healthcare. Do not duplicate or distribute. Use and distribution limited solely to authorized personnel. © 2026 Cigna Healthcare
Slide 52: Claims Submission
Claims Submission On-boarding Claims Resources Select treatment country Via Member’s Portal www.CignaEnvoy.com 53 Confidential, unpublished property of Cigna Healthcare. Do not duplicate or distribute. Use and distribution limited solely to authorized personnel. © 2026 Cigna Healthcare
Slide 53: Claims Submission
Claims Submission On-boarding Claims Resources Select claim type, e.g. Medical or Dental Via Member’s Portal www.CignaEnvoy.com 54 Confidential, unpublished property of Cigna Healthcare. Do not duplicate or distribute. Use and distribution limited solely to authorized personnel. © 2026 Cigna Healthc
Slide 54: Claims Submission
Claims Submission On-boarding Claims Resources Select claim admission type (Inpatient / Outpatient) and date Via Member’s Portal www.CignaEnvoy.com Confidential, unpublished property of Cigna Healthcare. Do not duplicate or distribute. Use and distribution limited solely to authorized personnel. © 2
Slide 55: Claims Submission
Claims Submission On-boarding Claims Resources Include your symptoms and/or diagnosis (up to 3) and click ‘Continue’ If your diagnosis is not on the list , you can type it on free text box. Via Member’s Portal www.CignaEnvoy.com Confidential, unpublished property of Cigna Healthcare. Do not duplicat
Slide 56: Claims Submission
Claims Submission On-boarding Claims Resources Please let us know if another insurer could be liable for the claim, in part or in full. Via Member’s Portal www.CignaEnvoy.com Confidential, unpublished property of Cigna Healthcare. Do not duplicate or distribute. Use and distribution limited solely t
Slide 57: Claims Submission
Claims Submission On-boarding Claims Resources If you clicked ‘Yes’, please tell us more. Via Member’s Portal www.CignaEnvoy.com 58 Confidential, unpublished property of Cigna Healthcare. Do not duplicate or distribute. Use and distribution limited solely to authorized personnel. © 2026 Cigna Health
Slide 58: Claims Submission
Claims Submission On-boarding Claims Resources Please ensure you have uploaded all documents Via Member’s Portal Examples of relevant and www.CignaEnvoy.com necessary documents, not limited to: 1. Invoices 2. Medical Reports 3. Prescriptions 4. Progress Reports 59 Confidential, unpublished property
Slide 59: Claims Submission
Claims Submission On-boarding Claims Resources Next, please confirm payment details Via Member’s Portal www.CignaEnvoy.com 60 Confidential, unpublished property of Cigna Healthcare. Do not duplicate or distribute. Use and distribution limited solely to authorized personnel. © 2026 Cigna Healthcare
Slide 60: Claims Submission
Claims Submission On-boarding Claims Resources Finally, please review and Submit your claim Via Member’s Portal www.CignaEnvoy.com 61 Confidential, unpublished property of Cigna Healthcare. Do not duplicate or distribute. Use and distribution limited solely to authorized personnel. © 2026 Cigna Heal
Slide 61: Claims Submission
Claims Submission On-boarding Claims Resources You have successfully submitted your claim! Via Member’s Portal www.CignaEnvoy.com 62 Confidential, unpublished property of Cigna Healthcare. Do not duplicate or distribute. Use and distribution limited solely to authorized personnel. © 2026 Cigna Healt
Slide 62: Claims Submission
Claims Submission On-boarding Claims Resources Select New Claim and choose who the claim is for Via the Cigna Envoy mobile app 63 Confidential, unpublished property of Cigna Healthcare. Do not duplicate or distribute. Use and distribution limited solely to authorized personnel. © 2026 Cigna Healthca
Slide 63: Claims Submission
Claims Submission On-boarding Claims Resources Select the Country of treatment Via the Cigna Envoy mobile app 64 Confidential, unpublished property of Cigna Healthcare. Do not duplicate or distribute. Use and distribution limited solely to authorized personnel. © 2026 Cigna Healthcare
Slide 64: Claims Submission
Claims Submission On-boarding Claims Resources Select the Claim Type E.g. Medical, Dental, Vision Via the Cigna Envoy mobile app 65 Confidential, unpublished property of Cigna Healthcare. Do not duplicate or distribute. Use and distribution limited solely to authorized personnel. © 2026 Cigna Health
Slide 65: Claims Submission
Claims Submission On-boarding Claims Resources Tell us more about the Claim Via the Cigna Envoy Choose between Inpatient or mobile app Outpatient Enter the date of treatment 66 Confidential, unpublished property of Cigna Healthcare. Do not duplicate or distribute. Use and distribution limited solely
Slide 66: Claims Submission
Claims Submission On-boarding Claims Resources Select your diagnosis/symptoms from the drop-down menu Via the Cigna Envoy You can add up to 3 mobile app diagnosis/symptoms 67 Confidential, unpublished property of Cigna Healthcare. Do not duplicate or distribute. Use and distribution limited solely t
Slide 67: Claims Submission
Claims Submission On-boarding Claims Resources Tell us more about the Claim Enter your Diagnosis in the free text box, if you Via the Cigna Envoy cannot find it in the drop- mobile app down menu 68 Confidential, unpublished property of Cigna Healthcare. Do not duplicate or distribute. Use and distri
Slide 68: Claims Submission
Claims Submission On-boarding Claims Resources Please let us know if another insurer could be liable for the claim, in part or in full. Via the Cigna Envoy mobile app 69 Confidential, unpublished property of Cigna Healthcare. Do not duplicate or distribute. Use and distribution limited solely to aut
Slide 69: Claims Submission
Claims Submission On-boarding Claims Resources Please ensure you have uploaded all documents Via the Cigna Envoy Examples of relevant and mobile app necessary documents, not limited to: 1. Invoices 2. Medical Reports 3. Prescriptions 4. Progress Reports 70 Confidential, unpublished property of Cigna
Slide 70: Claims Submission
Claims Submission On-boarding Claims Resources Next, please confirm bank details Via the Cigna Envoy mobile app 71 Confidential, unpublished property of Cigna Healthcare. Do not duplicate or distribute. Use and distribution limited solely to authorized personnel. © 2026 Cigna Healthcare
Slide 71: Claims Submission
Claims Submission On-boarding Claims Resources Review and Submit your claim Via the Cigna Envoy mobile app 72 Confidential, unpublished property of Cigna Healthcare. Do not duplicate or distribute. Use and distribution limited solely to authorized personnel. © 2026 Cigna Healthcare
Slide 72: Claims Submission
Claims Submission On-boarding Claims Resources You have successfully submitted your claim! Via the Cigna Envoy mobile app 73 Confidential, unpublished property of Cigna Healthcare. Do not duplicate or distribute. Use and distribution limited solely to authorized personnel. © 2026 Cigna Healthcare
Slide 73: Claims Submission
Claims Submission On-boarding Claims Resources Claim status pop-up with the detailed reason for pending or denying the claim and further instructions Action Required In Progress Claim pending in our system for further information. Claims has been submitted for processing but has not Check “Claims st
Slide 74: Resources/ Toolkit
Resources/ Toolkit 75 Confidential, unpublished property of Cigna Healthcare. Do not duplicate or distribute. Use and distribution limited solely to authorized personnel. © 2026 Cigna Healthcare
Slide 75: Cigna Envoy Member Portal & Mobile App
Cigna Envoy® Member Portal & Mobile App On-boarding Claims Resources The Knowledge Centre contains information about Cigna. 76 Confidential, unpublished property of Cigna Healthcare. Do not duplicate or distribute. Use and distribution limited solely to authorized personnel. © 2026 Cigna Healthcare
Slide 76: Cigna Envoy Member Portal & Mobile App
Cigna Envoy® Member Portal & Mobile App On-boarding Claims Resources My Documents contain policy documents that will help you use your plan. 77 Confidential, unpublished property of Cigna Healthcare. Do not duplicate or distribute. Use and distribution limited solely to authorized personnel. © 2026
Slide 77: Cigna Envoy Member Portal & Mobile App
Cigna Envoy® Member Portal & Mobile App On-boarding Claims Resources The Health and Wellbeing page contains resources to help improve your health and wellbeing. 78 Confidential, unpublished property of Cigna Healthcare. Do not duplicate or distribute. Use and distribution limited solely to authorize
Slide 78: Understanding Guarantee Of Payment (GOP) Process
Understanding Guarantee Of Payment (GOP) Process April 13, 2026 79 Confidential, unpublished property of Cigna Healthcare. Do not duplicate or distribute. Use and distribution limited solely to authorized personnel. © 2026 Cigna Healthcare
Slide 79: Pre-approval is recommended for:
Pre-approval is recommended for: • Planned major surgeries e.g. hip replacement • Childbirth or pregnancy treatment • Planned MRI, PET, or CT scans • Organ transplant* • Palliative and hospice care* • Medical evacuation and repatriation* *Certain treatments and costs require pre- authorisation to be
Slide 80: Important information for successful GOP submission
Important information for successful GOP submission To ensure seamless review and approval of pre-authorisation, please provide all listed items when submitting your request at least 5 business days before planned admission/surgery to iceasia@cignahealthcare.com: ✓ Membership ID (Starting with 8) ✓
Slide 81: Guarantee of Payment Process
Guarantee of Payment Process Submit GOP at Your case is If approved, GOP You receive Invoice settled least 5 working reviewed by the is issued your treatment days prior to Clinical Team In vast majority of planned Guarantee of Payment On the day of your cases, we will settle treatment Each case is a
Slide 82: Group Leavers Solutions
Cigna Horizon & Cigna Global Health Options Group Leavers Solutions 86 Confidential, unpublished property of Cigna Healthcare. Do not duplicate or distribute. Use and distribution limited solely to authorized personnel. © 2026 Cigna Healthcare
Slide 83: Cigna Horizon
Cigna Horizon Coverage Eligibility Benefits Important information USD$500,000 Annual • Must be on a Cigna • Medical underwriting • Hospital charges up Limit eligible group plan waived to semi-private room for a minimum of 180 Core days • No waiting period • Eligible Outpatient • International Medica
Slide 84: Cigna Global Health Options
Cigna Global Health Options Coverage Eligibility Benefits Important information Starting from annual • Must be either • Flexible plan design • Full medical limit of US$1M to Singapore that allow clients to underwriting Unlimited citizen/PRs/EP/LTVP create a plan that suits their needs and • Eligible
Slide 85: International healthcare plans for individuals and families
International healthcare plans for individuals and families Ready for a quote? Contact us at horizon-quote@cignahealthcare.com April 13, 2026 89 Confidential, unpublished property of Cigna Healthcare. Do not duplicate or distribute. Use and distribution limited solely to authorized personnel. © 2026
Slide 86: Need assistance?
Need assistance? 90 Confidential, unpublished property of Cigna Healthcare. Do not duplicate or distribute. Use and distribution limited solely to authorized personnel. © 2026 Cigna Healthcare
Slide 87: Useful contacts
Useful contacts Important contact information - reach us anytime, wherever you may be Cigna Prime/Spectrum 800 188 6017 24 Hour Helpline Number (Toll Free in Singapore only) 24-hr International +60 3 2178 1430 Customer Care Helpline Customer Service Email iceasia@cignahealthcare.com GOP Request icea
Slide 88: Thank You
Thank You 92 Confidential, unpublished property of Cigna Healthcare. Do not duplicate or distribute. Use and distribution limited solely to authorized personnel. © 2026 Cigna Healthcare
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