Elisa Oyj Class A · OMXHEX:ELISA
Elisa Oyj Class A — Investor Day (November 2012)
14 slides from Elisa Oyj Class A's investor day presentation, Nov 13, 2012
Slide 1: Corporate customers business
Corporate customers business Pasi Mäenpää Executive Vice President
Slide 2: Content
Content 1 Strategy 2 Financial performance 3 Operational performance 4 Growth opportunity 5 Management priorities 2
Slide 3: Building our customers’ productivity…
Strategy Building our customers’ productivity… Fulfilling customer needs… … is yielding results Smart phone +28% ! ! penetration Help me to Video conferencing Find me a way to +47% serve my develop efficient usage growth customers better ways of working Number of video end >7000 -points globally Gro
Slide 4: …is transforming our business
Financial performance …is transforming our business Revenues EURm +12% 444 443 New Services New Services -3% Telecom Telecom services services 9M11 9M12 4
Slide 5: While profitability has remained strong…
Financial performance While profitability has remained strong… 9M11 versus 9M12 9M11 9M12 EBITDA, EURm 153 -4% (147) EBITDA margin, -% 34 - 1.3% (33) CAPEX, EURm 57 +5% (60) CAPEX-to-sales, -% 13 +0.7 % (14) Operating Free 96 -10 % (87) Cash Flow, EURm Operating Free 22 -2% (20) Cash Flow margin, -%
Slide 6: …we strive for increased operational excellence
Operational performance …we strive for increased operational excellence Personnel satisfaction Order-to-delivery automation 3,82 70,1 % 67,4 % 69,5 % 68,3 % 3,71 3,72 3,68 4Q11 1Q12 2Q12 3Q12 4Q11 1Q12 2Q12 3Q12 First call resolution rate Electronic billing rate 81% 82% 61% 61% 62% 79% 56% 57% 58% 5
Slide 7: Mobile data growth and…
Operational performance Mobile data growth and… Mobile subscription base Mobile data penetration +17 % +16 % 9M11 9M12 9M11 9M12 Fixed network subscriptions Data network connections -11 % +2 % 9M11 9M12 9M11 9M12 7
Slide 8: …New services uptake…
Growth opportunity …New services uptake… Customer Visual Cloud and IT Interaction Communications • IT outsourcing • Outsourced • Video conferencing • Cloud applications customer care • Digital signage and infrastructure • Mobile customer Interactions 8
Slide 9: …drives our customers’ productivity and loyalty
Growth opportunity …drives our customers’ productivity and loyalty Broad offering drives wallet share and loyalty Customer case Veho1 Share of full ICT Share of promoters3 Leveraging Connectivity customers2 +16% Q1/12 to full ICT Q3/11 Q2 Q3 Q1/12 Q2 Q3 What? Q4 Q3/11 • Secure data networks +50% Q4
Slide 10: Visual communications growing international…
Growth opportunity in Visual Communications Visual communications growing international… The market is transforming from hardware sales to managed video services Video usage is accelerating while interoperability and intercompany services are becoming more mainstream Customers need assistance in exp
Slide 11: …with our differentiated approach
Growth opportunity …with our differentiated approach Opportunities Key competences Points of 1. Technical 1. Specialized staff with differentiation interoperability being video sales and 1. Simple and easy solved integration skills managed service 2. New video-enabled 2. Multivendor 2. One-stop-shop
Slide 12: Management priorities
Management priorities Management priorities 1 Drive profitable growth for New Services New services 2 Mobile Drive mobile data services 3 Drive for process automation Performance and quality and quality 12
Slide 13: Thank you! Q&A
Thank you! OSA elisa
Slide 14: Forward-looking statements
Forward-looking statements Statements made in this document relating to the future, including future performance and other trend projections, are forward-looking statements. By their nature, forward-looking statements involve risks and uncertainties because they relate to events and depend on circum