Solocal Group · EURONEXT:LOCAL
Solocal — Q1 2021 Earnings Presentation
23 slides from Solocal's earnings presentation, Apr 16, 2021
Slide 1: Q1 2021 Activity and Revenue
Q1 2021 Activity and Revenue 16TH APRIL 2021
Slide 2: Disclaimer
Disclaimer This document contains forward-looking statements. Any forward-looking statement does not constitute forecasts as defined in Commission Delegated Regulation (EU) 2019/980. Forward-looking statements relate to expectations, beliefs, projections, future plans and strategies, anticipated eve
Slide 3: Content
Content 1 Q1 Revenue p. 6 2 Business Review p. 16 3 Wrap up p.21
Slide 4: Welcome to Hervé Milcent
Welcome to Hervé Milcent appointed CEO of Solocal on 6th April 2021 P.4
Slide 5: Q1 2021 Highlights
Q1 2021 Highlights Customer base almost stable in Q1 2021, full year ambition on moderate growth unchanged Contribution of the quarter’s order intake to revenue for the next 12 months1 : +2.6% Q1 2021 revenue decrease by -10.2% as expected Customer service roll-out ongoing, and in line with our expe
Slide 6: Business update
Business update Pierre DANON Chairman of the Board
Slide 7: Customer base almost stable in Q1 2021
Customer base almost stable in Q1 2021 Q1 2021 customer base overview1 Customer base in Q1 2021 Beginning New End Churn Winbacks2 of Period customers of Period • Gross churn is significantly reduced by c. -40% vs. Q1 2020 315k 9k 14k 4k 314k customers customers customers customers customers • Simila
Slide 8: Focus on churn
Focus on churn Main figures monitored Upcoming challenges Q1 2021 1 Develop a product approach 16.7% on churn on top of customer Net churn rate1 FY 2020 Q1 2020 retention VS. 19.0% 19.7% Churn rate for customers in subcription mode2 c. 9% 2 Maintain value when retaining contracts Retention rate3 c.
Slide 9: Customer satisfaction achievements over Q1 2021
Customer satisfaction achievements over Q1 2021 Goal KPI 2021 TARGET Q1 Achievements reached ? Availability Opening hours 6 days a week – ONGOING • Live chat extended from 8.00 AM 8am to 8pm to 8.00 PM & on Saturdays Reachability QoS 90% • > 91% in March 2021 Once & Done 80% • > 80% over Q1 2021 Eff
Slide 10: Recent achievements on websites
Recent achievements on websites Production capacity on the rise Websites delivered Nb of Webmasters (Essentiel, Premium & Privilege)1 103 Q1 2021 72 74 82 50 55 63 60 58 62 63 56 60 60 60 Essentiel 875 Premium 518 Privilège 93 Overall improvement in Satisfaction rates3 production time2 • Essentiel:
Slide 11: PagesJaunes improvements to move towards a marketplace
PagesJaunes improvements to move towards a marketplace Million visits on Q1 achievements: PagesJaunes • New homepage on the PJ -3.9% media with adaptable 479 462 design; i.e., opened businesses & vaccination centres -2.1% 301 308 IOS : Partners Partners & SEA & SEA Q2 Update : beauté verticale, nouv
Slide 12: Continuous improvement of CONNECT range of services since July's launch
Continuous improvement of CONNECT range of services since July’s launch Develop your Develop your Interact with Solocal Manager Internet Visibility business your customers Unique platform to manage all your services everyday NOV 20 Instant messaging Presence Click & Collect Communicate with manageme
Slide 13: CONNECT Beauté: Best reach for your digital visibility from 39€/month
“CONNECT Beauté”: Best reach for your digital visibility from 39€/month Connect Beauté Connect Beauté Connect Beauté Essentiel Premium Privilège Manage your digital presence on the largest Online appointment Connect Beauté Connect Beauté website network… Essentiel Essentiel Presence management + + M
Slide 14: Positive signals on the salesforce strategy
Positive signals on the salesforce strategy Initial data on Q1 2021 highlights the relevance of the « hunter » model : • c. 80 hunters now fully operational Salesforce in Q1 2021 succesfully • 78% hunters hired were kept in the firm, reinforced in line with our expectations Fully dedicated • 28 new
Slide 15: 2021 internal satisfaction survey shows strong progress
2021 internal satisfaction survey shows strong progress In just one year, results show major improvements in key topics Target: all employees with permanent contracts Work Atmosphere: 92% Wellness +30pts vs. 2020 Participation rate: almost 80% Development Goals are perceived as clear: 79% & recognit
Slide 16: Q1 Revenue
Q1 Revenue Olivier REGNARD Chief Financial Officer
Slide 17: Q1 2021 highlights
Q1 2021 highlights In million euros Q1 20201 Q1 20211 Change Digital revenue down -10.2% as a result of remaining Digital revenue 118.8 106.6 -10.2% headwind linked to 2020 lockdown periods Subscription-based order 79% 88% +9 pts 88% of order intake in subscription mode, and should intake (as a % of
Slide 18: Overview of Solocal revenue
Overview of Solocal revenue TOTAL Connect1,4 Websites2,4 Booster3,4 Digital4 YTD €31.1 m €15.7 m €59.8 m €106.6 m 2021 YTD €26.2 m €20.8 m €71.8 m €118.8 m 2020 Change +18.5% -24.7% -16.5% -10.2% Unfavourable base effect 1 Connect = Access, Essentiel, Premium, Marketing Digital, Vocal, MDOffline 2 W
Slide 19: Subscription mode effect will increase over the year
Subscription mode effect will increase over the year Revenue breakdown in Q1 2021 11.9% 23.9% More visibility on revenue • Almost 1/4th of Solocal revenue in Q1 2021 are generated by auto-renewed contracts – twice more than in Q1 2020 88.1% 76.1% • This trend should accelerate in upcoming months as
Slide 20: Contribution of the quarter's order intake to revenue for the next 12 months
Q1 2021 : contribution of the quarter’s order intake to revenue for the next 12 months1 KPI Definition • Aim: Monitor the evolution of order intake contribution to revenue over a period of 12 months • Period of reporting: quarterly basis Contribution of the quarter’s order intake to revenue for the
Slide 21: Wrap up
solocal
Slide 22: Going forward
Going forward Based on current health measures announced1 • Customer base moderate growth ambition confirmed 1 Deliver our promise • EBITDA €120m guidance on track • Cash position as expected as at 31st March 2021 and liquidity secured Focus on: 2 Stick to priorities • Customer service improvement •
Slide 23: Questions & Answers
Questions & Answers solocal