Eclerx Services Limited · NSE:ECLERX
Eclerx Services — Investor Day (September 2026)
76 slides from Eclerx Services's investor day presentation, Sep 1, 2026
Slide 1: Stock exchange intimation letter for Investor Day presentation
eClerx/SECD/SE/2026/138 September 1, 2026 BSE Limited National Stock Exchange of India Limited Corporate Relationship Department, Exchange Plaza, Plot No. C/1, Phiroze Jeejeebhoy Towers, Block G, Bandra - Kurla Complex 25th Floor, Dalal Street, Bandra (East), Fort, Mumbai - 400 001 Mumbai – 400 051
Slide 2: eClerx Investor Day Presentation
eClerx Investor Day Presentation 02 September, 2026
Slide 3: Safe Harbour
Safe Harbour The presentations, videos and all other Investor Day materials have been prepared for informational purposes only. Certain statements contained in these materials may constitute forward-looking statements regarding eClerx's business outlook, growth strategy, market opportunities, client
Slide 4: Company Overview and Growth Strategy
Company Overview and Growth Strategy Presented by: Kapil Jain 02 September, 2026
Slide 5: The question for today
The question for today How do we build on our success? How do we scale growth in the age of AI? | Investor Day 2026 3
Slide 6: Over two decades of creating value for clients
Over two decades of creating value for clients Early 2000s 2010 – 2024 2024 – Today And building a strong foundation Deep domain expertise Delivery excellence • Founded in 2000 • Top-quartile clients in • Industry-leading every industry growth & margins • Accelerating the digital shift • Elevating p
Slide 7: The growth blueprint we laid out for FY24 – FY29
The growth blueprint we laid out for FY24 – FY29 Opportunities identified Our strategic priorities Strengthen sales ops & effectiveness Sharper focus on sales Mine existing clients & win new logos Improve predictability on revenue Accelerate AI adoption Reduce client concentration risk Shift in orga
Slide 8: Three years of building momentum
Three years of building momentum FY26 revenue: 469 Mn FY26 EBITDA : 27% 125.9 Revenue: 12% CAGR (FY23- FY26) 122.4 121.7 EBITDA: 9% CAGR (FY23- FY26) FY25 revenue: 398 Mn 115.5 FY25 EBITDA : 26% 109.2 104.9 FY24 revenue: 354 Mn FY24 EBITDA : 28% 100.7 98.8 91.9 93.3 90.5 87.6 83.9 Q1'24 Q2'24 Q3'24
Slide 9: The inflection point we are at
The inflection point we are at Client expectations New opportunities are changing unlocked by AI The opportunity: Partner differently, solve bigger problems, and let AI + domain expertise change what’s possible. | Investor Day 2026 7
Slide 10: Three pillars for the next phase of growth
Three pillars for the next phase of growth GROW THE CORE SCALE AI EXECUTE WITH BUSINESS DISCIPLINE | Investor Day 2026 8
Slide 11: Grow the core business
GROW THE CORE BUSINESS Deepen wallet share Move up the value chain Cross-sell across capabilities Our core Scale proven solutions business | Investor Day 2026 9
Slide 12: Scale AI
SCALE AI People AI AI-led operations Data & analytics Domain Client transformation Better client AI AI outcomes Solution embedded products Client trust Delivery Employee enablement AI | Investor Day 2026 10
Slide 13: Execute with discipline
EXECUTE WITH DISCIPLINE Calculated Investment Client-first Financial risk taking in people mindset prudence | Investor Day 2026 11
Slide 14: Uniquely positioned to drive clients' AI transformation
Combining deep domain & tech expertise with client insights, we are uniquely positioned to drive our clients’ AI transformation.
Slide 15: GTM Strategy
GTM Strategy Presented by: Manish Sharma 2nd Sept, 2026
Slide 16: Strategic vision & key bets
Strategic vision & key bets Interconnected bets designed to compound growth and build durable competitive advantage. Maximize marquee Built for Commercialize Scale new growth Attract & build Capitalize on the client value AI-led demand new capabilities channels top sales talent external ecosystem •
Slide 17: Strengthened our core, primed it for rapid growth
Over the last few years, we have… Strengthened our core, primed it for rapid growth Built a strong Invested in sales & Scaled targeted agentic foundation for growth capabilities leadership solutions & platforms • Cross-sell & large deal • Tech, AI/Analytics, GCCs • Grow new adjacent verticals archit
Slide 18: Consistently delivering elevated enterprise value to clients and investors
Consistently delivering elevated enterprise value to our clients and investors 2.5x 82% 2x growth in sales from top 50 clients deepened our acceleration in cross-sell deal wins relationship in new areas large deals Building broader & deeper relationships | Investor Day 2026 16
Slide 19: Enabled by focused choices and targeted actions
Which is…. Enabled by focused choices and targeted actions Strategic must-have accounts and Enhanced analyst relations and high- AI-first service lines performance outreach muscle Partnerships with data, technology, and Elevate eClerx’s market positioning across frontier AI majors industry forums In
Slide 20: Scaling new micro verticals and capability adjacencies
Looking ahead, we are scaling new micro verticals and capability adjacencies while investing in our core Invest in our core Scale in the adjacencies Client's brand and revenue services Scale new micro vertical capabilities + Industry leading agentic products & Insightful autonomous operations soluti
Slide 21: Trifecta of GTM, deep data and agentic products
Powered by the trifecta of strong GTM, deep data & insights from our client operations and advanced agentic products 1 Sales and Go-to-Market OPERATIONALIZE • Disruptive sales propositions IDENTIFY • Re-usable sales assets 2 Autonomous operations 3 Advanced agentic products • Domain-enriched offerin
Slide 22: We are poised to be a $1 billion enterprise
We are poised to be a $1 billion enterprise | Investor Day 2026 20
Slide 23: AI, Technology, Analytics
AI, Technology, Analytics Strategy and roadmap Presented by: John Flowers, Sanjay Kukreja 02 September, 2026
Slide 24: Four pillars turn AI into client and enterprise value
THE STRATEGY Four pillars turn AI into client and enterprise value Solution-embedded AI-led operations Client transformation Employee enablement products Transform the work we Expand what clients trust Turn domain expertise Transform how our people deliver today us to transform into reusable IP work
Slide 25: eClerx advantage is built on operating knowledge
eClerx advantage is built on operating knowledge Why we can execute the four pillars Engineered trust Data Knowledge Domain The fuel The playbook The judgment • Unified lake & MDM golden source • SOPs & tacit know-how captured • 26 years inside regulated operations • Semantic layer built for agents
Slide 26: AI transformation needs business re-imagination
AI transformation needs business re-imagination Outcomes require owning the full stack, workflow to model Business workflow End-to-end transformation and ownership FULL-STACK OWNERSHIP Outcome delivered KYC & client Trade Digital Customer F&A (with accountability) MarTech Creative lifecycle lifecycl
Slide 27: AI-led operations and client transformation
PILLARS 1 & 2 · TWO CONNECTED MOTIONS AI-led operations and client transformation Inside the work we already run PILLAR 1 · AI-LED OPERATIONS Operate → Identify AI opportunities → Redesign workflow → Deploy and measure ↻ Operations creates the proof. Transformation scales it. PILLAR 2 · CLIENT TRANS
Slide 28: Products | Domain-specific IPs
PILLAR 3 · SOLUTION-EMBEDDED PRODUCTS Products | Domain-specific IPs Multi-tenant Client integrated Product / Toolkit Data/Codified knowledge Replication AI-led products AI-native toolkits Compliance Manager KYC toolkit Mortgage360 toolkit KYC, CLM and periodic reviews Screening, policy, doc-gap and
Slide 29: AI changes our workforce as well as our workflows
PILLAR 4 · EMPLOYEE ENABLEMENT AI changes our workforce as well as our workflows Build AI capability Release internal capacity Increase what our people can accomplish Apply AI inside eClerx itself • Broad AI fluency across the workforce — 8,000+ employees • Finance and accounting, reporting and pres
Slide 30: Agentic AI-led transformation across industries and functions
Agentic AI-led transformation across industries and functions Finance, Accounting, Financial Markets and Customer Experience Operations Excellence HR and KM Compliance and Commerce Global hygiene leader Leading US asset manager Leading APAC super-app Tier-1 fiber operator End-to-end F&A transformati
Slide 31: AI creates multiple paths to grow value faster than headcount
THE IMPLICATION AI creates multiple paths to grow value faster than headcount Growth Greater client penetration and new transformation opportunities Margin More output per delivery resource — and lower internal effort in our own corporate functions Mix More technology, IP and outcome-linked commerci
Slide 32: Services to COO
Services to COO Presented by: Shyam Iyengar, Abhineet Jain 02 September, 2026
Slide 33: Trade lifecycle – What do we do?
Trade lifecycle – What do we do? Technology IP developed through Support front-to-back operations Manage complex and mission critical solving complex problems over long and technology for financial markets functions to keep “lights on” at a bank. operating tenures with leading banks Front office Mid
Slide 34: Why do clients buy from us?
Why do clients buy from us? Operations have high cost of failure Our delivery is very resilient • Complex and fragmented operations • High-functioning teams enabled through knowledge • Errors have very high P&L and reputational impact management and technology • Complement bank’s internal teams and
Slide 35: What is the opportunity?
What is the opportunity? Market size Three growth vectors $4bn* 1 Deepen & expand in capital markets 2 Extend into adjacencies 3 Capture tech spend via AI • Capital markets BPM market — stable, single-digit growth Grow wallet share with existing Loans, mortgages, private Win technology budget by cli
Slide 36: AI case studies – Our edge is in data, domain and context
AI case studies – Our edge is in data, domain and context Structured Settlements products risk review exception processing • Complexity from bespoke language in • Resolving exceptions like mismatched term-sheets, new products records, unexplained entries • Domain knowledge of products and • 3-tier s
Slide 37: Financial Crime Compliance
Financial Crime Compliance Presented by: Abhineet Jain 02 September, 2026
Slide 38: Financial Crime Compliance – What do we do?
Financial Crime Compliance – What do we do? One team runs the full FCC lifecycle Advisory to run. One contract. One point of accountability. 01 02 03 04 Onboard Screen Monitor Resolve Every client known Every risk surfaced Every transaction monitored Every case closed Client onboarding, KYC due Sanc
Slide 39: Structural demand, differentiated right to win
Structural demand, differentiated right to win Who we serve Why eClerx wins Global & Fintech & Wealth & Advisory-to-run, one Proprietary AI platforms, Insurance accountable partner ecosystem-flexible regional banks payments asset mgmt. We assess, redesign the operating Compliance Manager, EDOS, DocI
Slide 40: AI demand in FCC, and how we capture it
AI demand in FCC, and how we capture it Client demand is moving along a maturity curve. Our agentic-first portfolio meets clients at every step and compounds as they advance. Data foundation AI embedded in client Agentic AI-led Outcome-based for FCC platforms operations managed solutions “Make data
Slide 41: Top 5 European bank
Transforming an FCC program from a people-led, volume-based service model into an AI-enabled, outcome-based operating model Top 5 eClerx value realized Client value delivered European End-to-end KYC & FCC transformation powered by an 25% Reduction on Total Cost of bank advisory-led operating model,
Slide 42: Large institutional broker-dealer
Building an FCC program from the ground up as an AI-enabled, outcome-based operating model Large eClerx value realized Client value delivered institutional broker- Re-built the FCC program from the ground up, establishing a trusted data foundation and rebuilding the 45% Reduction on Total Cost of Co
Slide 43: Services to CMO
Services to CMO Scott Houchin, Nikesh Prasad, Presented by: Prashant Chaddah 02 September 2026
Slide 44: Every interaction feels simple and effortless to customers
To customers, every interaction feels simple and effortless Whether that is across apps, email, web, media APP EMAIL WEB PAID MEDIA BANKING APP RIDE HOTEL COMMERCE TRAVEL FINTECH Your driver is Your room is Picked for Still planning Salary 3 min away ready you Bali? received Pickup confirmed · Gate
Slide 45: The invisible marketing supply chain
But every interaction depends on an invisible marketing supply chain that sits behind it APP EMAIL WEB PAID MEDIA BANKING APP RIDE HOTEL COMMERCE TRAVEL FINTECH Driver 3 min away Your room is ready Picked for you Still planning Bali? Salary received Pickup confirmed · Gate B Add breakfast for $18? B
Slide 46: The customer journey is integrated; the operating model is not
The customer journey is integrated; but the operating model is not APP EMAIL WEB PAID MEDIA BANKING APP RIDE HOTEL COMMERCE TRAVEL FINTECH Driver 3 min away Your room is ready Picked for you Still planning Bali? Salary received Pickup confirmed · Gate B Add breakfast for $18? Based on your recent br
Slide 47: AI amplifies fragmentation
AI amplifies fragmentation AI lowers the cost of activity—so assets, decisions and agents proliferate. APP EMAIL WEB PAID MEDIA BANKING APP RIDE HOTEL COMMERCE TRAVEL FINTECH Driver 3 min away Your room is ready Picked for you Still planning Bali? Salary received Pickup confirmed · Gate B Add breakf
Slide 48: We run the marketing supply chain
We run the marketing supply chain – so that brands can behave as one APP EMAIL WEB PAID MEDIA BANKING APP RIDE HOTEL COMMERCE TRAVEL FINTECH Driver 3 min away Your room is ready Picked for you Still planning Bali? Salary received Pickup confirmed · Gate B Add breakfast for $18? Based on your recent
Slide 49: eClerx 4D connected capability model
eClerx 4D connected capability model lets us run the chain end to end Data Decisioning Design Delivery Customer Optimization Creative production Customer data platform engagement Tagging & taxonomy Journey mapping Next-best offer Asset management Foundations & segmentation models Data lake & enrichm
Slide 50: Distinct advantage of 4D Model
Distinct advantage of 4D Model operating the client marketing supply chain Pure-play Consulting / Agencies analytics integrators eClerx Data Decisioning Design Delivery Sells hours Sells insight Sells transformation Runs the chain Stack agnostic Proven in production Five sectors anchored by top five
Slide 51: The Run is 15-20% of CMO budget
The “Run” is 15-20% of CMO budget, but AI will create more opportunity. Illustrative marketing budget | Typically 4-7% of company revenue 30–35% 20% 30% 15–20% The marketing organisation Platform licences Media & Advertising Running the chain Brand, PR, events, Adobe, Salesforce, Ad spend across pai
Slide 52: Growth from deeper accounts and repeatable playbooks
Growth comes from deeper accounts and repeatable industry playbooks Great depth + upside in client base Large addressable Our recipe Each added Data, Decisioning, Design and market Backed by domain, Delivery multiplies the account same playbooks 5 58% 30% $56bn 10% CAGR forecast to 2030 Playbooks ac
Slide 53: State of AI adoption in the CMO office
The state of AI adoption & evolution in the CMO office Adoption 80%+ Readiness 8% What makes adoption hard Fragmented data Isolated AI & Connected AI Autonomous agents workflows operations Context engineering required The transformation work required to get there Agents remain task-level Data Decisi
Slide 54: Top FinTech company – Scaling global marketing operations
Top FinTech company – Scaling global marketing operations Business problem Value delivered Fragmented – markets, stakeholders, stacks, agencies 30% 40% reduction in client Faster time to market Scaling 400m+ 170+ TCO for campaigns customers markets | Investor Day 2026 52
Slide 55: Top global bank – Activating MarTech stack
Top global bank – Activating MarTech stack for driving bank, wealth and card acquisition Business problem Value delivered Inconsistent tracking of customer’s brand interactions 100k+ +20% Lack of personalization incremental accounts conversion via acquired in 2025 personalization Underutilized MarTe
Slide 56: Top sportswear brand – Market360
Top sportswear brand - eClerx Market360™ turns channel signals into sell-out growth Business problem Value delivered 20% Track competition price & promotions 500+ 45 25+ $100M websites markets competitors Improvement in Revenue uplift on global SKU digital shelf availability program | Investor Day 2
Slide 57: Top high tech brand – FLUiiD4 AI platform
Top high tech brand – GTM campaign solution powered by FLUiiD4 AI platform Business problem Value delivered How to create and personalize product lifestyle 6x campaigns across all countries 1200+ 30 120 100k+ products markets personas Product assets Increased produced per year personalization with A
Slide 58: Services to CFO
Services to CFO Presented by: Manish Sharma, Anant Kode 2nd Sept, 2026
Slide 59: Current snapshot + Differentiators
Current snapshot + Differentiators Agentic-driven FAO Outcome-based & HRO delivery model What we do today, and why buyers choose us over competition Champions in SMB A majority of our new segment business is through referrals | Investor Day 2026 57
Slide 60: F&A + HRO are large, under-penetrated, AI-expandable markets
F&A + HRO are large, under-penetrated and AI-expandable markets The upside is not only lift-out outsourcing, but also transformation wallet share Where wallet share can expand Finance & AI-driven Leverage existing accounting operations relationships Land AP / AR / Collections / HR helpdesk Global F&
Slide 61: AI is embedded across the Finance and HR operating model
AI is embedded across the Finance and HR operating model From document intelligence and orchestration to dashboards, controls and human-in-the-loop decisions Eliminate AREA WHAT AI DOES repetitive tasks AP / P2P OCR, auto-coding, 2/3/4-way match, supplier master, payments Overcome legacy Order Manag
Slide 62: Order management & fulfilment transformation
Case study - Manufacturing and services US, EMEA & APAC footprint Order management & fulfilment transformation Operational challenge: Value delivered Strategic impact • Fragmented order workflows operating across multiple legacy ERPs and disparate systems • Manual audit and payment templates causing
Slide 63: AP/AR, carrier settlements & shared services optimization
Case study – US Logistics shared services AP/AR, carrier settlement, billing and R2R AP/AR, carrier settlements & shared services optimization Operational challenge Value delivered Strategic impact • 50M+ backlog across manual payables and receivables creating severe cash flow friction • Delayed bro
Slide 64: Services to CXO
Services to CXO Presented by: Michael Hutchison, Hoshi Mistry 2nd Sept, 2026
Slide 65: We run intelligent Customer Operations chains
What we do: We run intelligent Customer Operations (CO) chains One operating layer across the customer lifecycle — people, AI and proprietary technology. Care Technical ops Quality Insights & retention • Omnichannel care • Virtual tech & diagnostics • Automated audit at scale • Decisioning & next be
Slide 66: Operational excellence drives share gains despite headcount decline
Operational excellence drives share gains despite industry headcount decline The pool contracted — our share expanded. % Client headcount [sample client] vs. eClerx Share of Wallet [headcount]% -5% +37% 100% Client headcount 6-year CAGR eClerx share 6-year CAGR 15% Defend the base Gain share through
Slide 67: Where CO growth comes from
Where CO growth comes from Growth comes from both existing and real clients, penetrating under-represented verticals, and scaling higher-growth capabilities. $120B ~45% ~20% 200+ CXM market, 2025 of global CXM from US Market of global CXM comes from CMT client base to cross sell into In-house vs. ou
Slide 68: Our technology sits on every stage of the customer lifecycle
Our technology sits on every stage of the customer lifecycle Proprietary technology improves stickiness and powers revenue growth. Tech360: One universal platform to support execution across Sales, Field Tech Ops, Care and Retention Sales Field tech ops Care Retention • Offer construction • Account
Slide 69: Client proof: QA360
Client proof: QA360 turns quality from a sample into an operating system AI embedded in live delivery, coaching the workforce and measured against a baseline. Problem • Only 2–5% of calls manually audited • Too little signal to act on QA360 Measured at 100% 25% ~0.5M • Audit at scale the client inte
Slide 70: The Finance View
The Finance View Presented by: Srinivasan Nadadhur 02 September, 2026
Slide 71: Growth trajectory has moved up
Growth trajectory has moved up YoY $ revenue growth, last 10y Growth is up, profitability remains high, and operating metrics are moving in the right direction eClerx Peers 35% FY16-21 CAGR: FY21-26 CAGR: Top10 client revenues $5mm+ clients $1mm+ clients eClerx 1%, Peers 9% eClerx 17%, Peers 11% 16
Slide 72: Financial discipline and shareholder returns are intact
While financial discipline, shareholder returns are intact Avg. net profit % RoE % Profitability and shareholder returns among Prudent M&A eClerx Peers eClerx Peers the best in the industry Acquisition of Personiv has 26% been successful Free cashflow to net Shareholder return 21% 21% as % of NP pro
Slide 73: Achieved through client relationships, domain, people
Achieved through client relationships, domain, people 8 Top 4 8 3 4 out of 10 fashion and of the world’s largest of the world’s top Tier 1 cable Tier 1 banks luxury brands M&D organizations PC makers providers Enduring relationships with top clients Emphasis on knowledge management & delivery • 10+
Slide 74: Technology and calculated investments
…technology, and calculated investments Technology has momentum Investments A&A revenue, $mm $90 • Viewed as a transformation Sales investments: • Setup global sales, pre-sales teams partner by many clients 1% of revenues • Analyst relations and marketing $73 • Led by productized services $65 $62 St
Slide 75: In summary
In summary Customers Business Technology Profitability Target • Marquee clients • Majority is annuity-like • Productized services • Stable margin; • Top quartile of peer driving customer consistently high and group • Rate us high on delivery • Diversified; small engagement predictable excellence foo
Slide 76: Thank you
Thank you