Hinduja Global Solutions Limited · NSE:HGS

Hinduja Global Solutions — Shareholder Meeting (September 2021)

17 slides from Hinduja Global Solutions's shareholder meeting presentation, Sep 23, 2021

  1. Slide 1: Presentation at 26th Annual General Meeting

    CHGS HINDUJA GLOBAL SOLUTIONS. September 23, 2021 BSE Limited National Stock Exchange of India Ltd. - Corporate Relation Dept. “Exchange Plaza”, P. J. Towers, Dalal Street Bandra Kurla Complex, Bandra (E) Mumbai 400 001. Mumbai - 400 051. Scrip Code : 532859 Symbol : HGS Dear Sirs, a Sub: Presentati

  2. Slide 2: FY 2020-21 26th Annual General Meeting: Leading with Resilience

    FY 2020 -21 26th ANNUAL GENERAL MEETING LEADING WITH RESILIENCE

  3. Slide 3: Safe Harbour Statement

    Safe Harbour Statement Certain statements in this presentation concerning our future growth prospects are forward-looking statements, which involve a number of risks and uncertainties that could cause actual results to differ materially from those in such forward-looking statements. 2

  4. Slide 4: HGS At A Glance

    HGS At A Glance Optimizing the Customer Experience… helping our Clients become More Competitive Notes: * All nos. are as of March 31, 2021 **UAE Sales Office 3

  5. Slide 5: HGS Showed Its Resilience During The Pandemic

    HGS Showed Its Resilience During The Pandemic Early FY2021: ▪ Focus on enabling various infrastructure to sustain the experience for our clients, their customers, our employees and prospective employees o Shifted to Work@Home model o Creating customized business continuity and technology-enabled sol

  6. Slide 6: What Our Clients Are Saying About Us

    What Our Clients Are Saying About Us According to our clients, HGS is an experienced and trusted partner. HGS CSAT NPS 56 45 41 28 16 2016 2017 2018 2019 2020 60% of customers have >10 years tenure Flexible... Easy to do business.

  7. Slide 7: Performance Snapshot

    Performance Snapshot 6

  8. Slide 8: Leading With Resilience - Continued Traction In Revenue Growth

    Leading With Resilience - Continued Traction In Revenue Growth Another strong year led by a robust performance in the UK Public Sector and the Healthcare verticals 5500 5322 5670 4817 4500 3711 3849 3500 3000 2500 2000 1500 1000 0 FY’17 FY’18 FY’ 19 FY’20 FY’21 Revenue (INR. Cr) 7

  9. Slide 9: Leading With Resilience - Strong Growth In EBITDA

    Leading With Resilience - Strong Growth In EBITDA Focus on continuous optimization measures and efficiencies helping expand EBITDA 800 773 717 700 600 500 441 442 406 400 300 200 100 50 0 FY’17 FY’18 FY’19 FY’20 FY’21 EBITDA (INR. Cr) * For all years, EBITDA has been computed, excluding losses on ac

  10. Slide 10: Leading With Resilience – Exceptional PAT Performance

    Leading With Resilience – Exceptional PAT Performance FY2021 PAT has been the highest-ever for HGS 350 336 300 250 205 200 199 179 176 150 100 50 Note:- FY 2018 numbers 0 have been recast and presented on account of the merger of HGS International FY’17 FY’18 FY’19 FY’20 FY’21 Services Private Limit

  11. Slide 11: Revenue By Delivery Location FY '20-'21

    Revenue By Delivery Location FY '20-'21 10

  12. Slide 12: Client Concentration and Channel Mix FY '20-'21

    Client Concentration and Channel Mix FY '20-'21 11

  13. Slide 13: HGS is a Socially Responsible Organisation

    HGS is a Socially Responsible Organisation In India, a contribution of INR 4.81 Cr. was made during FY2021 through various NGO partners In FY2021, over 13,500 employee volunteers contributed 50,000+ hours globally towards various social causes (environment, education, community development, skilling

  14. Slide 14: Way Forward

    Way Forward 13

  15. Slide 15: Great Start To FY2022

    Great Start To FY2022 Q1 FY2022 has been another strong quarter for HGS ▪ Revenue up by 25.5% YoY to Rs. 1,550 Cr ▪ EBITDA @ Rs. 232 Cr, a growth of 59.2% YoY ▪ Net profit @ Rs. 117 Cr, a growth of 137.7% YoY Unlocking significant value in the business – Deal announced on August 9, 2021 ▪ Divestitur

  16. Slide 16: What Next – Realign as HGS 2.0

    What Next – Realign as HGS 2.0 Focus on growing our Digitally-Enabled CX capabilities ▪ A Modern Digital CX Strategy Marketing ▪ Operate at the Nexus Process ▪ Leverage the 3As – Analytics, Commerce Automation, AI in a Cloud-first model Management ▪ Intelligently integrate people to design Experienc

  17. Slide 17: Thank You

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