Nice Ltd. · TASE:NICE
Nice — Q4 2023 Earnings Presentation
32 slides from Nice's earnings presentation, February 2024
Slide 1: Q4 2023 Investor Presentation
Q4 2023 Investor Presentation (NASDAQ: NICE)
Slide 2: Forward Looking Statements Disclaimer
Forward Looking Statements Disclaimer This presentation contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. In some cases, forward-looking statements may be identified by words such as “believe,” “expect,” “seek,” “may,” “will,” “inten
Slide 3: The Cloud Leader Powering AI in Three Large Specialized Markets
>3,000 >8,400 R&D Professionals $2.4B Employees Revenue* >150 $1.6B Countries Cloud ARR* >85% Fortune $2.1B Recurring 100 Customers Revenue* 25K THE Cloud Leader Powering AI in $561M Customers Cash from Three Large Specialized Markets Operations* *Financial figures for last 12 months ended December
Slide 4: Customer Experience, Financial Crime & Compliance, Public Safety & Justice
CUSTOMER FINANCIAL CRIME PUBLIC SAFETY EXPERIENCE & COMPLIANCE & JUSTICE This is CREATING OUTSMARTING DRIVING Extraordinary Financial Crime Digital Policing Customer with Intelligent Transformation Experiences Solutions 4
Slide 5: Our Strategic Pillars
Analytics Our Digital STRATEGIC Cloud PILLARS AI & Automation 5
Slide 6: Global Leader Cloud Platforms
GLOBAL LEADER CLOUD PLATFORMS Customer Financial Crime & Public Safety & Experience Compliance Justice Cloud-native Powered by Covering All Large Scalability and Elasticity Open Platform Analytics and AI Markets and Partner Serving Organizations Segments Ecosystem of All Sizes 6
Slide 7: Growing TAM Driven by Cloud, AI and Digital Engagement
Growing TAM Driven by Cloud, AI and Digital Engagement PS $2.5B PS FCC $0.5B $6.2B 2028 TAM FCC $5.0B 2023 TAM $30.7B $13.5B CX $8.0B CX $22.0B 7
Slide 8: Redefining our TAM
Redefining our TAM CUSTOMER FINANCIAL CRIME PUBLIC SAFETY ENGAGEMENT & COMPLIANCE & JUSTICE From share of Agents From share of Banks From share of 911 Interactions To share of To share of To share of INTERACTIONS RISK EVENTS DIGITAL EVIDENCE 8
Slide 9: Customer Experience
CUSTOMER EXPERIENCE 9
Slide 10: Complete platform for every CX journey
Complete platform for every CX journey Entry Journey Smart Empowered Complete Points Orchestration Self-Service Agents Performance • Proactive Virtual Agents • AI-driven • Voice • AI-driven Omnichannel • Unified Agent Experience Forecast/Schedule Routing • SEO Enhanced • Responsive Virtual Agents •
Slide 11: Enlighten: Our Proprietary CX AI that Fuses People with Processes
Enlighten: Our Proprietary CX AI that Fuses People with Processes Copilot: agent-assist solution, augments employee productivity by auto-composing responses based on knowledge and providing real-time guidance Autopilot: automatically develops virtual agents from the conversations of top-performing a
Slide 12: Broadest Partner Ecosystem
Technology BROADEST Solution Distributors PARTNER ECOSYSTEM Solution Partners Communication Service Providers 260+ Global CX Partners Global System Integrators CXexchange online marketplace and Technology DEVone partner program Partners 190+ 13 200+ 400+ Pre-integrated categories active Powerful app
Slide 13: Customer Experience Selected Customers
Customer Experience Selected Customers TOP U.S. TOP U.S. TOP GLOBAL TOP 10/10 Health Insurance 5/5 Telco 9/10 Financial Services 6/10 Fortune 10 13
Slide 14: CXone is the only platform ranked highest by ALL the analysts
CXone is the only platform ranked highest by ALL the analysts Ventana ranks NICE named industry CCaaS NICE first in Leader by Forrester Research, CCaaS Value Index strongest offering and strongest strategy NICE named leader in 2022 Opus Research Conversational Intelligence Intelliview For 9th Consec
Slide 15: Opportunity
Only 20% of CCaaS Convergence of CX needs leading to transition complete customers preferring a one-stop shop platform OPPORTUNITY Only 5% of interactions are Organizations are investing in CX contained with platforms that can improve CSAT Conversational AI today while lowering their TCO 15
Slide 16: Creating Extraordinary Experiences: The NICE Advantage
CREATING EXTRAORDINARY EXPERIENCES The NICE Advantage Market Cloud Platform Completeness Leadership Foundation End-to-end comprehensive Industry recognized leader World’s leading cloud-native digital-first CX solutions for with a proven track record of open CCaaS platform, innovation & financial sta
Slide 17: Financial Crime & Compliance
FINANCIAL CRIME & COMPLIANCE
Slide 18: Financial Crime is Big Business
Financial Crime is BIG BUSINESS MONEY LAUNDERED ANNUALLY 2%-5% Global GDP DIGITAL FRAUD LOSSES 2023-27 $350B Globally ANNUAL SURVEILLANCE FINES $10B Globally 18
Slide 19: Financial Crime & Compliance Offering
Financial Crime & Compliance Offering INVESTIGATION AND CASE MANAGEMENT E2E Cross Channel Fraud Prevention Entity Centric AML • Wire • Suspicious Activity Monitoring • Check • Customer Due Diligence • ACH • Know Your Customer • P2P • Sanction Screening ENTERPRISE FINANCIAL ANTI-MONEY FRAUD • SAR Fil
Slide 20: Cloudifying the High-End, Expanding in the Mid-Market
Cloud Platforms with a Purpose Cloudifying Expanding the High-End in the Mid-Market • Open and Extensible • Fully packaged • Industrial strength and scale • Quick time to value 20
Slide 21: NICE Actimize Recognized as a Market Leader
NICE Actimize Recognized as a Market Leader Celent’s 2023 The Forrester Wave™: AML Transaction Monitoring Report, July 2023 Anti-Money-Laundering Solutions, Q3 2022 Celent’s “Financial Crime Compliance Technology: AML Transaction Monitoring Edition—2023 XCelent Awards, The Forrester Wave™ is copyrig
Slide 22: Financial Crime & Compliance: Selected Customers
Financial Crime & Compliance: Selected Customers TOP U.S. TOP Global TOP EU TOP APAC 10/10 Banks 10/10 Investment Banks 10/10 Banks 4/5 Banks 22
Slide 23: Opportunity
Anti-Money Laundering 2-3x ARR uplift opportunity in shifting represents 2-5% of Global GDP to a recurring revenue model OPPORTUNITY Market Leading AI/ML for Expansive and Highly Regulated Market prevention and detection 23
Slide 24: Financial Crime & Compliance: The NICE Actimize Advantage
Financial Crime & Compliance The NICE Actimize Advantage End-to-End Advanced Protection Analytics & AI Cloud Platform Most advanced and Sophisticated analytics drive Best in class capabilities complete financial crime fast and accurate in the cloud, risk management coverage decisioning, fueled by bu
Slide 25: Public Safety & Justice
PUBLIC SAFETY & JUSTICE
Slide 26: NICE Digital Justice
NICE DIGITAL JUSTICE
Slide 27: Our Portfolio
Emergency Response Digital Evidence Management Optimization • Captures and • Automates the Collection and Reconstructs Emergency Analysis of Digital Evidence Incidents • Automates Case Building & • Automates Evidence Analysis Production • Streamlines Investigative • Automates Quality Workflow Assura
Slide 28: NICE Recognized as a Leader in Public Safety & Justice
NICE Recognized as a Leader in Public Safety & Justice NICE named a Leader in IDC’s Vendor Assessment Report: NICE was recognized by American Security Today in 2023 for the eighth consecutive year: • NICE Inform Elite awarded Best 911 Recording & Analytics • NICE Evidencentral awarded Best Investiga
Slide 29: Public Safety & Justice: Selected Customers
Public Safety & Justice: Selected Customers TOP U.S. U.K Police Australian 85% & Canadian Cities 94% Forces 100% States 29
Slide 30: Public Safety & Justice Opportunity
Continued growth in digital evidence EvidenceCentral platform allows a volume, velocity and relevance to single view of the truth from replace manual collection incident to court PUBLIC SAFETY & JUSTICE OPPORTUNITY AI solutions to streamline criminal IT budgets spent on digital justice process to cl
Slide 31: Public Safety & Justice – The NICE Advantage
Public Safety & Justice – The NICE Advantage Innovation Breadth & Depth Scalability From IP radio recording to Widest and deepest We deliver digital cloud-based digital technology integrations transformation and analytics evidence management, we and analytical capabilities to over 3,000 agencies, fr
Slide 32: Thank You
Thank You NICE --)