Ten Lifestyle Group Plc · LSE:TENG

Ten Lifestyle — Investor Day (March 2023)

39 slides from Ten Lifestyle's investor day presentation, Mar 21, 2023

Slide 2: Agenda
Agenda Timings Agenda Presenter 10:30am Introduction Alex Cheatle, Chief Executive Officer Mid-term proposition development Victoria Carvalho, Chief Proposition Officer Anthony Thornton, Global Content Director Lucy Chillingworth, Global Proposition Director – Tickets & Dining 11:10am Break 11:20am
Slide 3: Our Mission
Our Mission To become the world’s most trusted service platform, working behind global brands Prepared for Capital Markets Day H1 2023. © Copyright Ten Lifestyle Group 2023. All rights reserved 3 LIVING ×
Slide 4: Investment Case
Investment Case Huge market Established market Proven opportunity leader growth engine • • • Tech and Proposition Income from premium #1 in market investment delivers better brands to drive loyalty of #1 in tech and assets client ROI and improving their most profitable Long-term, well retained effic
Slide 5: Ten's Growth Engine
Ten's Growth Engine Growing Proposition, Profitability and Scale Watch the Growth Engine video at www.tenlifestylegroup.com/investors/ Prepared for Capital Markets Day H1 2023. © Copyright Ten Lifestyle Group 2023. All rights reserved 5 LIVING ×
Slide 6: H1 2023 Trading Update
H1 2023 Trading Update (Note - annualised numbers are not forecasts) Net Revenue1 (£m) Adjusted EBITDA2 (£m) 61.6 12 60 10 10 45.8 46.8 45 37.4 44.2 8 34.7 5 6 4.8 4.4 4.9 30 4 15 2 0 0 FY 2018 FY 2019 FY 2020 FY 2021 FY 2022 H1 2023 FY 2020 FY 2021 FY 2022 H1 2023 H1 2023 annualised annualised Acti
Slide 7: Well positioned for mid-term revenue and profit growth
Well positioned for mid-term revenue and profit growth Have a large member base and a maturing operational and Scaling technology platform globally Healthy proposition in travel, dining, live entertainment and Iterating, leveraging digital premium retail Have a strong presence in Selling into known
Slide 8: Agenda
Agenda Timings Agenda Presenter 10:30am Introduction Alex Cheatle, Chief Executive Officer Mid-term proposition development Victoria Carvalho, Chief Proposition Officer Anthony Thornton, Global Content Director Lucy Chillingworth, Global Proposition Director – Tickets & Dining 11:10am Break 11:20am
Slide 9: Mid-term Proposition development
9 Mid-term Proposition development Operational update Victoria Carvalho, Chief Proposition Officer Anthony Thornton, Global Content Director Lucy Chillingworth, Global Proposition Director – Tickets & Dining Ollie Dabbous, head chef at HIDE London where Ten hosted a Ukraine fundraising dinner Prepar
Slide 12: Mid-Term Proposition Themes & Impact
Mid-Term Proposition Themes & Impact 1. Digital Experience 2. Personalisation 3. Automation ü More members ü More engaged 4. Reach, Scale & Efficiency ü Customer loyalty ü More revenue Entertainment ü Delivered more efficiently Dining Travel Retail Prepared for Capital Markets Day H1 2023. © Copyrig
Slide 14: Ten Box Office
Ten Box Office An Inventory Management System designed to manage our ticket allocations and Ten Event guestlists globally Brings scale and efficiency gains to our Lifestyle Management teams Prepared for Capital Markets Day H1 2023. © Copyright Ten Lifestyle Group 2023. All rights reserved 14 LIVING
Slide 15: The Result
The Result A multi partner entertainment module, offering members the ability to search and book tickets across the world of music, sport, theatre, comedy and family shows Prepared for Capital Markets Day H1 2023. © Copyright Ten Lifestyle Group 2023. All rights reserved 15 LIVING ×
Slide 16: Accelerating demand through Personalisation
Accelerating demand through Personalisation Ten is heavily invested in building member profiles so they can be targeted effectively. Data is a combination of data from clients at the outset augmented with data collected from activation onwards, through explicit selection and implicitly, based on beh
Slide 17: Taking the business to the next level
Taking the business to the next level We are at a pivotal stage in the progress of Ten, the focus of our work now is to realise reach, efficiency and scale through the digital experience, personalisation, automation and, increasingly, emerging opportunities from AI Driving reach with Driving efficie
Slide 18: Agenda
Agenda Timings Agenda Presenter 10:30am Introduction Alex Cheatle, Chief Executive Officer Mid-term proposition development Victoria Carvalho, Chief Proposition Officer Anthony Thornton, Global Content Director Lucy Chillingworth, Global Proposition Director – Tickets & Dining 11:10am Break 11:20am
Slide 19: Business development in the financial service
19 Business development in the financial service Toby Gauvain, Group Business Development Director New York City, one of Ten’s USA operational hubs Prepared for Capital Markets Day H1 2023. © Copyright Ten Lifestyle Group 2023. All rights reserved. reserved 19 LIVING ×
Slide 20: Clear pathways to Revenue/Active Member growth
Clear pathways to Revenue/Active Member growth Additional Geographies, Verticals and Clients New Clients: New Clients: New Clients: Contracts In Signed Contracts Pipeline Negotiation Current Clients: Current Clients: Current Clients: New Contracts Increased Active Increased Usage (Eligible and Activ
Slide 21: Financial Services
Financial Services BANKING INVESTMENTS PLANNING LENDING BANKING ESTATE ? PROPOSITION Prepared for Capital Markets Day H1 2023. © Copyright Ten Lifestyle Group 2023. All rights reserved 21 LIVING ×
Slide 22: Financial Services of the Future
Financial Services of the Future CONSUMER EXPERIENCE INVESTMENTS LIFESTYLE PLANNING LENDING BANKING ESTATE ACQUISITION • ENGAGEMENT • RETENTION • VALUE Prepared for Capital Markets Day H1 2023. © Copyright Ten Lifestyle Group 2023. All rights reserved 22 LIVING ×
Slide 23: Strong pipeline of brands with Very High, High and Medium value cohorts
We have a strong pipeline of brands with Very High, High and Medium value customer cohorts New Revenue ῞ Differentiated Digital premium proposition Proposition Hero Benefit Stream for HNWIs & Next Gen Premium card Neo-banks Major retail banks Multi generational Content Banks chasing short- financial
Slide 24: Client development, data and digital opportunities
24 Client development, data and digital opportunities Wei Kuan Lim, Chief Transformation Officer Salon Prive – a member favourite automotive extravaganza. Ten secured almost 5,000 complimentary tickets for our members and their guests for the 2023 event Prepared for Capital Markets Day H1 2023. © Co
Slide 25: Clear pathways to Revenue/Active Member growth
Clear pathways to Revenue/Active Member growth Additional Geographies, Verticals and Clients New Clients: New Clients: New Clients: Contracts In Signed Contracts Pipeline Negotiation Current Clients: Current Clients: Current Clients: New Contracts Increased Active Increased Usage (Eligible and Activ
Slide 26: Key Levers to Grow our Active Members, Usage and Digital Mix
Key Levers to Grow our Active Members, Usage and Digital Mix Optimum VH H M ACTIVE MEMBER PENETRATION • Member journey • Personalisation content with Developing digital calls-to-action • Digital proposition • Incentives • AI & Chat New Low High DIGITAL MIX VERY HIGH value HIGH value MEDIUM value VH
Slide 27: Key Insights from Cohort Studies
Key Insights from Cohort Studies Cohort study of a Global HNW program Cohort study of a Mass Affluent program 62% of Active Users have placed a request in 2 or more proposition categories Following a Digital First approach re-launch, the share of Digital requests increased by +23% to 69% Concierge u
Slide 28: Next-Gen Customer Loyalty Platform
Next-Gen Customer Loyalty Platform Data & One-click Machine Open payment Learning Banking Digital Card-linked integration technology Prepared for Capital Markets Day H1 2023. © Copyright Ten Lifestyle Group 2023. All rights reserved 28 LIVING ×
Slide 29: Mid-term financial metric development
Jumeirah Hotels & Resorts, Jumeirah Maldives Olhahali Island. Ten’s Global Hotel Collection Image to be updated Mid-term financial metric development Alan Donald, Chief Financial Officer Prepared for Capital Markets Day H1 2023. © Copyright Ten Lifestyle Group 2023. All rights reserved. reserved 29
Slide 30: Net Revenue and Adjusted EBITDA History
Net Revenue and Adjusted EBITDA History Net revenue £'m Adjusted EBITDA Pre Covid Post Covid 35 6.0 Pre Covid Post Covid 18% 31 16% 16% 30 16% 15% 5.0 5.0 26 14% 25 24 13% 4.0 21 4.0 12% 20 20 17 18 10% 10% 3.0 9% 2.7 2.7 15 8% 2.1 2.0 1.7 6% 10 4% 4% 1.0 0.9 5 2% 0 0.0 0% H1 2020 H2 2020 H12021 H2
Slide 31: A record eligible member base to achieve growth
A record eligible member base to achieve growth Eligible Members have an eligible product, employment, account Active Members have used the service at least once in the past or card offered by a corporate client and have access to the 12 months service Eligible Members in High and Very High value se
Slide 32: Average Concierge Revenue per Active member
Average Concierge Revenue per Active member Average Revenue per Active Member varies by value segment Prepared for Capital Markets Day H1 2023. © Copyright Ten Lifestyle Group 2023. All rights reserved 32 LIVING ×
Slide 33: Mid term outlook
Mid term outlook How do we expect our proposition, personalisation and geographical reach drive Net Revenue and profitability growth in the mid term? Key Highlights • Drive higher penetration of Eligible Members to Active Members in each value segment (Very High/High/Medium) • Move to a more digital
Slide 34: Client Segmentation: Very High Value
Client Segmentation: Very High Value Active/ Eligible Member ratio High touch to Digital mix Ratio of Active Members to Eligible Members is High touch to digital mix anticipated to move to expected to double in the mid term with growth in 50%/50% in the mid term Eligible Member numbers TODAY MID TER
Slide 35: Client Segmentation: High Value
Client Segmentation: High Value Active/ Eligible Member ratio High touch to Digital mix Active to eligible ratio anticipated to double in the High touch to digital mix anticipated to move to mid term with eligible members growing circa 40%/60% in the mid term TODAY MID TERM TODAY MID TERM Eligible m
Slide 36: Client Segmentation: Medium Value
Client Segmentation: Medium Value Active to Eligible Member ratio anticipated to more than double in the mid term from 1% to c. 2-3% - low penetration due to significant Eligible Member base High touch to digital mix anticipated to move to circa 25%/75% in the mid term TODAY MID TERM High Touch Digi
Slide 37: Mid-term financial development
Mid-term financial development Net Revenue and Adjusted EBITDA margin evolution FY 2022 H1 2023 Annualised MID TERM (not forecast) Net Revenue £47m £62m Net Revenue growth ++ Adj. EBITDA £4.9m £10m Adj. EBITDA ++ Adj. EBITDA c.16% c.20%++ 10% Margin Prepared for Capital Markets Day H1 2023. © Copyri

Ten Lifestyle Group — Investor Day (March 2023) on 6ix

Ten Lifestyle — Investor Day (March 2023)

Slide 1: Capital Markets Day

Slide 2: Agenda

Slide 3: Our Mission

Slide 4: Investment Case

Slide 5: Ten's Growth Engine

Slide 6: H1 2023 Trading Update

Slide 7: Well positioned for mid-term revenue and profit growth

Slide 8: Agenda

Slide 9: Mid-term Proposition development

Slide 10: LIVING ×

Slide 11: Watch Ten Proposition video link

Slide 12: Mid-Term Proposition Themes & Impact

Slide 13: Entertainment at Ten

Slide 14: Ten Box Office

Slide 15: The Result

Slide 16: Accelerating demand through Personalisation

Slide 17: Taking the business to the next level

Slide 18: Agenda

Slide 19: Business development in the financial service

Slide 20: Clear pathways to Revenue/Active Member growth

Slide 21: Financial Services

Slide 22: Financial Services of the Future

Slide 23: Strong pipeline of brands with Very High, High and Medium value cohorts

Slide 24: Client development, data and digital opportunities

Slide 25: Clear pathways to Revenue/Active Member growth

Slide 26: Key Levers to Grow our Active Members, Usage and Digital Mix

Slide 27: Key Insights from Cohort Studies

Slide 28: Next-Gen Customer Loyalty Platform

Slide 29: Mid-term financial metric development

Slide 30: Net Revenue and Adjusted EBITDA History

Slide 31: A record eligible member base to achieve growth

Slide 32: Average Concierge Revenue per Active member

Slide 33: Mid term outlook

Slide 34: Client Segmentation: Very High Value

Slide 35: Client Segmentation: High Value

Slide 36: Client Segmentation: Medium Value

Slide 37: Mid-term financial development

Slide 38: Q&A

Slide 39: Q&A