Web Travel Group Limited · ASX:WEB
Web Travel — Webbeds Group — Investor Presentation (November 2014)
12 slides from Web Travel's investor presentation, Nov 26, 2014
Slide 1: Chief Operating Officer Investor Briefing
For personal use only Chief Operating Officer Investor Briefing November 26th COO
Slide 2: The Objectives
The Objectives For personal use only Highest Quality Strategic Reduce Cost Partnerships to Serve B2C Maximized Product Commercials Prioritization
Slide 3: Focus on Service Excellence
Highest Quality Strategic Reduce Highest Quality Partner- Cost to ships Serve B2C For personal use only Product Maximized Commercials Prioritiza tion Focus on Service Excellence: To deliver the best customer service in the airline/OTA industry in the markets we serve
Slide 4: Focus on Service Excellence
Highest Quality Focus on Service Excellence Strategic Reduce Partner- Cost to ships Serve B2C For personal use only Product Maximized Commercials Prioritiza tion NPS Webjet Zuji AU Zuji SG Zuji HK October November December January February March April May June July August September October
Slide 5: Focus on Service Excellence
Highest Quality Focus on Service Excellence Strategic Reduce Partner- Cost to ships Serve B2C For personal use only Product Maximized Commercials Prioritiza tion • External Benchmarking: #1 in all three markets benchmarked Webjet.com.au Zuji.com.hk Zuji.com.sg *Data from Customer Service Benchmarkin
Slide 6: Reduce the Cost to Serve
Highest Quality Strategic Reduce Reduce the Cost to Serve Partner- Cost to ships Serve B2C For personal use only Product Maximized Commercials Prioritiza tion • Cost Reduction: To continuously lower the percentage of service expenditure to TTV – Reduce the number of inefficient contact points • Live
Slide 7: Website Product Ownership
Highest Quality Strategic Reduce Partner- ships B2C Cost to Serve Website Product Ownership For personal use only Product Maximized Commercials Prioritiza tion • Negotiates priorities, scope, and schedule • Communicates team status • Is the "go to" person/team for domain information • Prioritizes re
Slide 8: Maximized Commercials
Highest Quality Strategic Reduce Partner- ships B2C Cost to Serve Maximized Commercials For personal use only Product Maximized Commercials Prioritiza tion • Centralized negotiations for cross brand / cross geography deals – Insurance – Cars – Airlines Deals – Technology
Slide 9: Virgin Australia Holidays
Highest Quality Reduce Virgin Australia Holidays Strategic Partner- Cost to ships Serve B2C For personal use only Product Maximized Commercials Prioritiza tion The holiday program is the leisure brand and distribution arm of Virgin Australia
Slide 10: Virgin Australia Holidays
Highest Quality Strategic Reduce Partner- ships B2C Cost to Serve Virgin Australia Holidays For personal use only Product Maximized Commercials Prioritiza tion • Sizeable customer database with loyal repeat customers • Recognised best in class sales and service team • Market leading innovation in te
Slide 11: The Objectives
The Objectives For personal use only Highest Quality Strategic Reduce Cost Partnerships to Serve B2C Maximized Product Commercials Prioritization
Slide 12: Thank You
For personal use only Thank You
Webbeds Group — Investor Presentation (November 2014) on 6ix