Star Health & Allied Insurance Co. Ltd. · NSE:STARHEALTH
Star Health & Allied Insurance — FY2025 Earnings Presentation
24 slides from Star Health & Allied Insurance's earnings presentation, Apr 30, 2025
Slide 1: Exchange filing cover letter: revised Q4 & FY2025 presentation
Date: April 30, 2025 Place: Chennai Ref: SHAI/B & S/SE/22/2025-26 To, To, The Manager, The Manager, Listing Department, Listing Department, BSE Limited, National Stock Exchange of India Limited, Phiroze Jeejeebhoy Tower, Exchange Plaza, 5th Floor, Plot C/1, Dalal Street, G Block, Bandra-Kurla Comple
Slide 2: Investor Presentation FY25
INVESTOR PRESENTATION FY25 1
Slide 3: Executive Summary: FY25
Executive Summary : FY25 Levers of Growth Financial Performance Customer Centricity Fresh Growth 16% GWP (Cr) FY25 17553 Lives FY25 2.3 Agency (without 1/n) covered (Cr) Contribution to FY24 Fresh GWP 61% 15254 FY24 2.1 Fresh Growth 13% 787 PAT (Cr) FY25 Renewal FY25 97% Banca Contribution to (IFRS)
Slide 4: Agenda
Agenda Our Strategy Financial Performance 3
Slide 5: Key Pillars of Our Strategy
Key Pillars of Our Strategy 1 2 Retail Indemnity Expert Unparallel Distribution Network 25% 93% 775k Agents 71 Banca Partners Retail Fresh Growth GWP Contribution from Retail Policies 913 Branches 3 4 Digital First Strong Operational Efficiency 70% 10Mn 2.21x 15.1% Digital Premium App Downloads Solv
Slide 6: Key Performance Indicators
Key Performance Indicators Particulars Fiscal Year Ended March 31 (INR Crore, unless otherwise stated) 2023 2024 2025 GWP (without 1/n) 12,952 15,254 17,553 Period-on-period growth of GWP (without 1/n) 13% 18% 15% Retail Health Renewal Premium Ratio (without 1/n on GWP) 95% 98.4% 97% Combined Ratio
Slide 7: Key Performance Indicators
Key Performance Indicators Claims, Expense and Combined Ratios Profit After Tax (PAT) - IFRS (INR Crore) 101.1% 100.2% 101.1% 95.3% 96.7% 30.8% 29.9% 30.4% Expense Ratio 30.3% 30.2% 1,103 66.5% 70.3% 70.3% 70.7% Claims Ratio 65.0% 787 FY23 - IGAAP FY24 - IGAAP FY25 -IGAAP FY25 - IGAAP FY25 (IFRS) FY
Slide 8: Leadership in Attractive Retail Segment
Leadership in Attractive Retail Segment Retail Health Market Share Gross Written Premium - Retail Average Sum Insured – Retail Health (INR Crore) INR (Lacs) +15% +17% +10% 34% 33% 33% +10% 16255 14131 12114 16 14 10 11 FY23 FY24 FY25 FY23 FY24 FY25 Overall Fresh FY24 FY25 Market Share as per data pu
Slide 9: Ever-growing, Efficient Agency Network
Ever- growing, Efficient Agency Network Agency Force GWP Productivity / Agent In 000’s In Lacs INR Total Agency Force Sponsored Agency Force 775 +8% 701 +7% 626 3.2 3.5 3.0 111 124 92 FY23 FY24 FY25 FY23 FY24 FY25 13% Overall GWP Growth 8% Agency Activation Fresh Growth 7% Fresh NOP Growth GWP Numbe
Slide 10: Growth driven Banca & Alternate Partnerships
Growth driven Banca & Alternate Partnerships No. of Partnerships Fresh GWP from Banca & Alternate Channels In Cr INR +13% +24% 71 600 58 533 43 429 FY23 FY24 FY25 FY23 FY24 FY25 18% Overall GWP Growth 22% RM Productivity Growth 69% Benefit Contribution to Fresh GWP - Banca GWP Numbers mentioned are
Slide 11: Accelerating Digital Channel
Accelerating Digital Channel No. of Tele callers Retail Fresh GWP from D2C & Digital Partnerships In Cr INR +40% +71% +36% +30% 2,033 687 1,449 1,062 401 309 FY23 FY24 FY25 FY23 FY24 FY25 51% Organic Traffic Growth 55% Fresh NOP Growth 97% Fresh NOPs New to Insurance GWP Numbers mentioned are on wit
Slide 12: Digital-First
Digital-First 70% 37% 89% 63% Digital premium Claims auto- Policies Sourced Policies Renewed collection adjudicated Digitally w/o Human Intervention 4.6 10M 1.2Mn+ App Store Rating 400k+ Customer App downloads Monthly Active User 4.4 Face Scans (Mar-25) Play Store Rating 11
Slide 13: Best in Class Claims Processing Capabilities
Best in Class Claims Processing Capabilities Claims Paid Cashless % ANH Share(%) (Amount in Cr) (Count) Cashless Claims (Count) 10,353 79% 83% 78% 73% 74% 8,914 64% 7,781 58k Cr 14k+ Network Hospitals FY23 FY24 FY25 FY23 FY24 FY25 FY23 FY24 FY25 Note: ANH refers to Agreed Network Hospitals with bett
Slide 14: Customer Centric Wellness Initiatives
Customer Centric Wellness Initiatives Preventive Health Checkups Post Discharge Care (in ‘000s) (in ‘000s) +48% +430% 6x Growth Wellness Enrolments Condition Management Condition Management from Q4FY24 to Q4FY25 Programs – Diabetes, • Personalized services Programs – Diabetes, Hypertension, Choleste
Slide 15: Improving Customer Experience
Improving Customer Experience Net Promoter Score Grievances/10k policies 54 55 30 47 42 18 Overall NPS Claims NPS SAHI STAR Industry * FY24 FY25 Based on 8L+ responses from 1.14 Cr triggers for NPS Survey - FY25 *Benchmarked 9MFY25 Data based on disclosures 14
Slide 16: Retail & Group Claims Ratio
Retail & Group Claims Ratio Retail ICR(%) Group ICR(%) 89.8% 69.2% 68.8% 65.8% 77.3% FY24 FY25 FY24 FY25 Net incurred Loss ratio is defined as net incurred claims divided by net earned premium. All numbers are basis 1/365 URR method. 0.5% of PHC, telemedicine, OPD and wellness initiative included. 1
Slide 17: Agenda
Agenda Our Strategy Financial Performance 16
Slide 18: Financial Performance
Financial Performance (As per IGAAP) Claims, Expense and Combined Ratios Opex / GWP Ratio 96.7% 101.1% 100.2% 95.3% 30.2% 30.8% 29.9% Expense Ratio 30.3% 15.9% 15.7% 15.1% Claims Ratio 65.0% 66.5% 70.3% 70.3% FY23 FY24 FY25 FY25 FY23 FY24 FY25 (with 1/n) (without 1/n) Profit Before Tax Profit After
Slide 19: Robust Investment Performance
Robust Investment Performance (As per IGAAP) Total Investments Assets Investment Income INR billion INR Cr 2.4x 2.4x 2.5x 20,000 2.5 2.4 19,000 2.3 18,000 2.2 17,000 2.1 16,000 2.0 1.9 15,000 1.8 14,000 1.7 13,000 1.6 12,000 1.5 1.4 11,000 1.3 17,898 1,279 10,000 1.2 15,491 9,000 1,083 1.1 13,392 8,
Slide 20: IFRS to IGAAP Reconciliation
IFRS to IGAAP Reconciliation Particulars FY24 FY25 Profit as per IGAAP 845 646 Lease and Security Deposit -4 -3 Claims Risk Adjustment -8 -57 Share based Payments -17 -14 Deferred Acquisition Cost 525 370 RI Long Term Commission -232 -84 Unrealised Gain / (Loss) on Investments & 87 -19 Provision - E
Slide 21: ESG
ESG 53 S&P Global CSA Score FY24 STAR Health Insurance becomes India's most sustainable Insurance company 2024 in the S&P Global Corporate Sustainability Assessment (CSA). Environment Social Governance • Achieved IGBC interiors platinum rating for the • Launched 9 programs for chronic • Achieved ISO
Slide 22: Disclaimer
Disclaimer The information contained in this presentation is provided by Star Health and Allied Insurance Company Limited (“SHAI or the Company”). The content of this presentation is for internal purposes only. Neither this presentation nor any part thereof shall be (i) used or relied upon by any ot
Slide 23: Glossary
Glossary Particulars FY Financial Year GWP Gross Written Premium GEP Gross Earned Premium CAGR Cumulative Annual Growth Rate Y-o-Y Year-on-Year URR Unexpired Risk Reserve ANH Agreed Network Hospitals PA Personal Accident SME Small and Medium Enterprises CoR Combined Ratio TAT Turn Around Time 22
Slide 24: Thank You
THANK YOU 23
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