Insurance Australia Group Ltd · ASX:IAG

Insurance Australia — Investor Presentation (April 2005)

12 slides from Insurance Australia's investor presentation, Apr 20, 2005

  1. Slide 1: ASX cover letter: Presentation by CGU CEO to investors

    Insurance Australia Group Limited ABN 60 090 739 923 388 George Street Sydney NSW 2000 Telephone 02 9292 9222 iag.com.au 20 April 2005 Manager, Company Announcements Office Australian Stock Exchange Limited Level 4, Exchange Centre 20 Bridge Street SYDNEY NSW 2000 Dear Sir/Madam INSURANCE AUSTRALIA

  2. Slide 2: CGU Insurance

    CGU Insurance Mario Pirone Chief Executive Officer 20 April 2005

  3. Slide 3: Contents

    Contents „ CGU BUSINESS „ MARKET CONDITIONS „ STRATEGIC RESPONSE 2

  4. Slide 4: CGU Business

    CGU Business „ Product / Distribution „ Operational Structure „ Customer 3

  5. Slide 5: CGU's portfolio is weighted towards SMEs for commercial and personal lines

    CGU’s portfolio (risk business) is weighted towards SME’s for both commercial & personal lines in city and regional markets… GWP by class Commercial lines GWP by segment Personal Corporate lines >$100k premium 17.2% 9.6% Small: Workers’ < $5k premium comp 49.6% Medium: risk $5-100k premium 11.2% 40.

  6. Slide 6: Specialist Segment

    Key aspect of the strategy is to develop Centres of Technical Excellence which improve risk selection and provide CGU distribution with strong marketing opportunities with the broker market Professional Workers’ Motor Home Product comp. / Class risks trades warranty Centres of Technical Excellence P

  7. Slide 7: External surveys rate CGU highly in customer service and products

    External surveys rate CGU highly in customer service & products…claims service in personal lines is an area for improvement JP MORGAN SURVEY 2004* NIBA BROKER SURVEY 2004* HIGHLIGHTS HIGHLIGHTS „ Ranked #3 overall by Major Brokers and „ CGU rated No1 for the most insurance Middle Market Brokers plac

  8. Slide 8: Contents

    Contents „ CGU BUSINESS „ MARKET CONDITIONS „ STRATEGIC RESPONSE 7

  9. Slide 9: Market conditions

    Market conditions „ Pricing „ Corporate commercial „ SME Commercial „ Workers’ compensation „ Reinsurance „ Customers „ Remuneration „ Profiling „ Tort law reform „ Liability „ Professional indemnity „ People „ Competition for talent „ Technical expertise 8

  10. Slide 10: Contents

    Contents „ CGU BUSINESS „ MARKET CONDITIONS „ STRATEGIC RESPONSE 9

  11. Slide 11: Strategic response

    Strategic response „ Growth „ New product segments „ Customer profiling „ Profitability „ Technical pricing „ Business mix „ Expense management „ Customer „ Claims models „ eCommerce „ People „ Engagement „ Insurance academy 10

  12. Slide 12: CGU

    CGU

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