Altisource Portfolio Solutions S.a. · NASDAQ:ASPS
Altisource Portfolio Solutions — Corporate Update (December 2013)
22 slides from Altisource Portfolio Solutions's corporate update, Dec 3, 2013
Slide 1: Innovations in Consumer Analytics
© 2013 Altisource. All rights reserved. Proprietary and Confidential. Page | 1 herein are trademarks or service marks of Altisource Solutions S.à r.l. or its subsidiaries. These marks may be registered with the United States Patent and Trademark Office and Intellectual Property Offices of other coun
Slide 2: Forward Looking Statements
© 2013 Altisource. All rights reserved. Proprietary and Confidential. Page | 2 Forward Looking Statements This presentation contains forward ‐ looking statements. These statements may be identified by words such as “anticipate,” “intend,” “expect,” “may,” “could,” “should,” “would,” “plan,” “estimat
Slide 3: The Approach of Consumer Analytics
© 2013 Altisource. All rights reserved. Proprietary and Confidential. Page | 3 The Approach of Consumer Analytics We employ a hybrid approach using facets of consumer research, analytics and technology. 1. We start by identifying pressing business problems then assess outcome variables that can be i
Slide 4: Organization Overview
© 2013 Altisource. All rights reserved. Proprietary and Confidential. Page | 4 Research Science Predictive Analytics Consumer Psychology Consulting Services Client Strategy Research Architecture Customer Experience Implementation Product Development Product Management Development Support Organizatio
Slide 5: Predictive Analytics Specializations
© 2013 Altisource. All rights reserved. Proprietary and Confidential. Page | 5 Predictive Analytics Specializations Optimization & Simulation Apply linear and non-linear optimization theory to solve problems both analytically and computationally. Includes research and implementation of complex patte
Slide 6: Consumer Psychology Specializations
© 2013 Altisource. All rights reserved. Proprietary and Confidential. Page | 6 Persuasion & Influence Study of the techniques involved in moving someone to comply with requests. Use concept of behavioral norms to shift behaviors. Classic examples include Cialdini’s social influence principles, elabo
Slide 7: Consulting Services
© 2013 Altisource. All rights reserved. Proprietary and Confidential. Page | 7 Client Strategy Interface between clients, research teams, business intelligence and product development. Builds solutions for specific business problems by determining the right mix of research- and technology-based serv
Slide 8: REALAnalytics platform
© 2013 Altisource. All rights reserved. Proprietary and Confidential. Page | 8 REALAnalyticsTM incorporates econometric models and scientific algorithms to predict optimal NPV outcomes, and then utilizes consumer science to guide consumers to choose the best, customized resolutions. Personalized Com
Slide 9: Influencing How Borrowers Choose Options
© 2013 Altisource. All rights reserved. Proprietary and Confidential. Page | 9 Influencing How Borrowers Choose Options Likelihood of Successful Resolution Willingness Ability Comprehension of Communication Psychological Norms and Biases A large number of psychological factors influence communicatio
Slide 10: Response Patterns in Compliance
© 2013 Altisource. All rights reserved. Proprietary and Confidential. Page | 10 Response Patterns in Compliance Optimal communication is designed to capitalize on how people learn to respond in compliance situations: Reliance on behavioral norms Over time, behaviors become automatic Research has ide
Slide 11: Example 1: Social Proof
© 2013 Altisource. All rights reserved. Proprietary and Confidential. Page | 11 When we are unfamiliar with a situation or worried about what to do, we use the actions of others to determine how we should act. Concept Attempts to Establish Empathy Mr./Ms. Borrower, I understand your concerns. I talk
Slide 12: Example 2: Availability
© 2013 Altisource. All rights reserved. Proprietary and Confidential. Page | 12 Decisions are often influenced by how easily vivid examples come to mind. Concept Back to the Last Example Mr./Ms. Borrower, I understand your concerns. This year alone our programs have helped over 77,000 people in simi
Slide 13: Example 3: Temporal Factors
© 2013 Altisource. All rights reserved. Proprietary and Confidential. Page | 13 When making a decision about a future event, different types of information are emphasized at different points in time relative to the event. Concept Effective Letters Letter 1. Initial Demand Examples Letter 3. Scarcity
Slide 14: Example 4: Appointment Model
© 2013 Altisource. All rights reserved. Proprietary and Confidential. Page | 14 Appointment-based calls for loss mitigation discussions in order to increase effectiveness and customer experience. Concept Rationale Appointment Process 1. Resolution or issues communicated faster in fewer calls 2. Borr
Slide 15: Appointment Model Results
© 2013 Altisource. All rights reserved. Proprietary and Confidential. Page | 15 Faster resolution timelines because customers and agents are better prepared for calls so the calls are more productive Increased efficiency because customers are being called when they have committed to speak to an agen
Slide 16: Example: Emotional Optimization
© 2013 Altisource. All rights reserved. Proprietary and Confidential. Page | 16 Example: Emotional Optimization Based on your loan information, you will qualify for a one-time, no stipulations, relocation bonus. This will be paid to you when you move out as long as you leave the property in broom-sw
Slide 17: Example: Emotional Optimization
© 2013 Altisource. All rights reserved. Proprietary and Confidential. Page | 17 Example: Emotional Optimization I can understand your reaction and I am not calling to make a difficult situation worse. When the house goes through foreclosure, you are going to have to move and you will not be able to
Slide 18: Example: Emotional Optimization
© 2013 Altisource. All rights reserved. Proprietary and Confidential. Page | 18 Example: Emotional Optimization I know that this can be upsetting, and I do not want to make it worse. I want to help you get a fresh start. By accepting this program, you get to have a chance to relieve the burden that
Slide 19: Example: Emotional Optimization
© 2013 Altisource. All rights reserved. Proprietary and Confidential. Page | 19 Example: Emotional Optimization I can understand your concerns, but please know that we will make this process as simple as possible, and it will help you avoid having to go through the full foreclosure process. In addit
Slide 20: Consumer Psychology Framework
© 2013 Altisource. All rights reserved. Proprietary and Confidential. Page | 20 Consumer Psychology Framework 1 2 3 4 5 6 RESEARCH KNOWLEDGEBASE Built on empirical research: academic and industry articles, patents & whitepapers Organized to facilitate most impactful use of principles Linked via a no
Slide 21: How Ocwen's Approach Compares to the Traditional Loss Mitigation Process
© 2013 Altisource. All rights reserved. Proprietary and Confidential. Page | 21 How Ocwen’s Approach Compares to the Traditional Loss Mitigation Process Communicate - Resolution Offer General letter Unstructured phone calls Specific letters Research-based dialogue modules Optimize - Resolution Calcu
Slide 22: About Altisource
© 2013 Altisource. All rights reserved. Proprietary and Confidential. Page | 22 About Altisource We are a premier marketplace and transaction solutions provider for the real estate, mortgage and consumer debt industries offering both distribution and content. We leverage proprietary business process
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