Toronto-dominion Bank · TSX:TD
Toronto-dominion Bank — TD Bank Group — Shareholder Meeting (2016)
39 slides from Toronto-dominion Bank's shareholder meeting presentation, 2016
Slide 1: Bharat Masrani, Group President and CEO
Bharat Masrani Group President and Chief Executive Officer TD Bank Group
Slide 2: A year in review
A year in review
Slide 3: Growth-Oriented: $8.8B Adjusted Earnings
Growth-Oriented $8.8B Adjusted Earnings 1, 2
Slide 4: Growth-Oriented Retail
Growth-Oriented 1 27% 91% U.S. Retail Retail 64% Canadian Retail
Slide 5: We put our customers at the centre
We put our customers at the centre of everything we do
Slide 6: U.S. Retail earnings and customer satisfaction
"Highest in Customer Satisfaction" – J.D. Power 2 $6B Earnings 1 $650MM Earnings 9% Loan Volume Growth $23B Net New Assets 3
Slide 7: $2B Adjusted Earnings
$2B Adjusted Earnings 1 "Highest star rating" "Best Big Bank" – Barron's – Money Magazine 2
Slide 8: Earnings, Top Dealer in Canada
$873MM Earnings 1 Top 3 Dealer in Canada 2
Slide 9: Future-proofing the franchise
Future-proofing the franchise
Slide 10: Slow growth
Slide 11: Total Shareholder Return
Total Shareholder Return 1 (1 Year) (5 Year) (10 Years CAGR) 11.8% 10.6% 9.3% 8.5% 0.4% 2 2 8% 2 -5.0% Dividend 3
Slide 12: Slide 12
Slide 13: Slide 13
Slide 14: Slide 14
Slide 15: The good news for Canada; the way forward is straightforward
The good news for Canada The way forward is straightforward
Slide 16: Slide 16
Slide 17: Strong
Strong
Slide 18: How will we manage through slow growth?
How will we manage through slow growth? Stay customer-centric
Slide 19: Legendary customer experience
Legendary customer experience
Slide 20: Customer, people and branch growth
100% 100% Customer Our People Growth Growth 2004: 500,000 2015: 1,000,000 2004: 2,500 2015: 5,000 600% 55% Commercial 180% Branch Growth Banking Centre ATMs Growth 2004: 85 Growth 2004: 160 2015: 130 2015: 450 2004: 1 2015: 7
Slide 21: Looking at our customers in a holistic way
Looking at our customers in a Holistic Way Organizing ourselves around the customers
Slide 22: 1350 René-Lévesque Blvd West
1350 René-Lévesque Blvd West
Slide 23: Customer Safety is Critical
Customer Safety is Critical FAO
Slide 24: Delivering great experiences
Logout Home “| My Accounts / Transfers Bills Mobile Deposit Investing @) Cross Border Banking Preferences Delivering great experiences
Slide 25: Collaboration
Collaboration
Slide 26: A History of Innovation
TD Canada Trust EasyWeb Internet service ITS HERE! — th ire, convenient wa Bs Ee | a 7 oe a ea Withdrawing cash? Me OrBANKING! Canada Trust portfolio on one comprehensive Internet site Youre never far from where we are! The Green Machine Because you have better things to do.
Slide 27: A Future of Innovation
A Future SMS of Innovation Help! I'm traveling in Calgary Hi TD can you tell me where the and need to know where the closest branch is to me? Thanks! nearest ATM is! I'm @ the corner of 2st SW and 4 ave SW. Good afternoon, Kavita. It's great to hear from you through Messenger. We'd be happy to Hi th
Slide 28: Size and Scale: A Unique Advantage
Size and Scale: A Unique Advantage
Slide 29: Slide 29
Slide 30: Slide 30
Slide 31: Our culture inspires people to do great things
Our culture inspires people to do great things
Slide 32: Focused: We are People
Focused We are People
Slide 33: Leadership at every level
Leadership at every level
Slide 34: Vision in Action Winners
Vision in Action Winners Gagnants Vision en action
Slide 35: Enduring Franchise
Enduring Franchise
Slide 36: Growth-oriented
Growth-oriented
Slide 37: Customer-centric
Customer-centric
Slide 38: People-focused
People-focused
Slide 39: 160th Annual Meeting of Shareholders
160th Annual Meeting of Shareholders