Servicenow, Inc. · NYSE:NOW
Servicenow — Apptio — Detroit ServiceNow User Group (SNUG) (March 2014)
24 slides from Servicenow's conference presentation, Mar 27, 2014
Slide 1: Apptio & ServiceNow: Transforming IT Together
Apptio & ServiceNow Transforming IT Together Jake Braly Director of Product Marketing, Apptio March 27, 2014
Slide 2: GO BLUE!
GO BLUE!
Slide 3: Transforming IT Together
Transforming IT Together Technology Business Management Service Relationship Management Managing IT as a business and Transforming IT by automating and helping communicate the cost, standardizing business processes and quality, and value of IT services consolidating IT across the global enterprise @
Slide 4: @jakebraly
@jakebraly
Slide 5: The Market Narrative
The Market Narrative @jakebraly
Slide 6: Managing New IT Requires A New Paradigm
Managing New IT Requires A New Paradigm IT Business Products are now Hybrid Services Projects Front Back Office Office Business Services IT Services | Apps Infrastructure IT’S NEW SCOPE OF MANAGEMENT @jakebraly
Slide 7: Requires IT Leaders To…
Requires IT Leaders To… Shift to Be a Trusted Innovation/Value & Agile Business While Optimize Partner “Run” Deliver Have Technology as a Build vs Buy (“Product”) Service Expertise @jakebraly
Slide 8: But Without A System To Manage the Business of IT
But Without A System To Manage the Business of IT Chief Financial Officer VP, Sales VP, Manufacturing VP, Human Resources Chief Marketing Officer IT Leadership ? @jakebraly
Slide 9: @jakebraly
@jakebraly
Slide 10: Who's Apptio?
Who’s Apptio? DEDICATED TO RUNNING IT LIKE A BUSINESS PIONEERED IT TRANSPARENCY INTO TBM FOCUSED ON THE BUSINESS SYSTEM OF IT FOUNDED BY IT “BUSINESS” COMMUNITY DELIVERED BY 5 SAAS APPLICATIONS @jakebraly
Slide 11: Informed by IT Leaders and Visionaries
Informed by IT Leaders and Visionaries @chrismpick
Slide 12: Apptio's TBM Solution
Apptio’s TBM Solution End-Users (OCIO) CIO/CTO BUSINESS IT OPS/STRATEGY FINANCE SaaS Apptio Cost Apptio Business Apptio IT Apptio Apptio IT Transparency insights Benchmarking Bill of IT Planning Applications SELF-SERVICE ANALYTICS SaaS Platform TBM TAXONOMY DATA MODEL COST & KPI MODEL ADAPTIVE DATA
Slide 13: Turning IT Investments Into Business Outcomes
Turning IT Investments Into Business Outcomes Enable effective decision making to maximize investments. FINANCE Get the best cost, Keeps pace with the quality and value for their investment. BUSINESS $ IT business’ need for agility and drives innovation. @jakebraly
Slide 14: Business Management, Work Management, Infrastructure Management
CIO IT BUSINESS BUSINESS MANAGEMENT IT SERVICE SERVICE INCIDENT PROBLEM CHANGE ASSET PROJECT & IT COST / RATE WORK MANAGEMENT CATALOG PORTFOLIO CARDS IT OPERATIONS DSCOVERY CMDB CONFIG ORCHESTRATION CLOUD INFRASTRUCTURE MANAGEMENT AUTOMATION PROVISIONING
Slide 15: ServiceNow Q4 Earnings Call
ServiceNow Q4 Earnings Call “ “ Richard Davis - Canaccord Genuity, Research Division. Frank, you spoke at that technology business management conference. Where do you see your product ending and the stuff that the guys at that conference begin, and how do you think about the evolution of that … ‘cos
Slide 16: Apptio provides out-of-box integration with ServiceNow
Apptio provides out-of-box integration with ServiceNow “ “ Matt Schvimmer, ServiceNow VP Product Management It’s no coincidence that Apptio is the first partner to deliver a certified data integration with us… we share an overall goal of transforming IT for the CIO. Disparate Raw Data Correlated Map
Slide 17: Apptio's TBM Solution
Apptio’s TBM Solution End-Users (OCIO) CIO/CTO BUSINESS IT OPS/STRATEGY FINANCE SaaS Apptio Cost Apptio Business Apptio IT Apptio Apptio IT Transparency insights Benchmarking Bill of IT Planning Applications SELF-SERVICE ANALYTICS SaaS Platform TBM TAXONOMY DATA MODEL COST & KPI MODEL SERVICE DESKDA
Slide 18: State of the IT Service Desk
State of the IT Service Desk Metrics That Service Desks Measure (by % that Measure) # of Monthly Incidents 98% Avg Speed to Answer 87% # of Monthly Service Requests 87% % of Incidents Escalated 81% % of Incidents Fixed at 1st Level 81% First Contact Resolution Rate 78% Avg Call Abandon Rate 77% Avg
Slide 19: Run Your Service Desk Like a CEO
Run Your Service Desk Like a CEO TECH BRIEF FREE DOWNLOAD bit.ly/Service-Desk apptio.com/servicedesk @jakebraly
Slide 20: Run Your Service Desk Like a CEO
Run Your Service Desk Like a CEO Service Desk INCIDENT PROBLEM CHANGE
Slide 21: Conceptual Product Demo
Conceptual Product Demo Josh Heller Alliance Technology Specialist March 24, 2014 @Apptio
Slide 22: Seeking Alpha Participants
Seeking Alpha Participants Email alpha@apptio.com @Apptio
Slide 23: Come Visit Us!
x APPTIO BOOTH 323 RUN YOUR SERVICE DESK LIKEACEQ Get full visibility into Your Service Desk Costs vy @Apptio ledgel4 Come Visit Us!
Slide 24: Thank You
THANK YOU Jake Braly Josh Heller jbraly@apptio.com jheller@apptio.com 23
Apptio — Detroit ServiceNow User Group (SNUG) (March 2014) on 6ix