Commonwealth Bank Of Australia · ASX:CBA
Commonwealth Bank Of Australia — Investor Presentation (May 2005)
23 slides from Commonwealth Bank Of Australia's investor presentation, May 24, 2005
Slide 1: Which new Bank update
Which new Bank update David Murray Chief Executive Officer International update a Garry Mackrell y Group Executive oo 24 May 2005 www.commbank.com.au
Slide 2: Disclaimer
Disclaimer The material that follows is a presentation of general background information about the Bank’s activities current at the date of the presentation, 24 May 20085. It is information given in summary form and does not purport to be complete. It is not financial product advice and is not inten
Slide 3: Which new Bank
Which new Bank » 2004/05 milestones » Customer experience » Our people : Simple processes Which Bank ConmmonwealthBank @
Slide 4: Our transformation vision
Our transformation vision Through People * Service and + Leadership * CommWay Sales * CommSee « Performance « Process Redesign Systems Management simplification * Branch Refurbishment «+ People « Support Function Development Redesign Which Bank ConmonwealthBank
Slide 5: Delivering to June milestones
Delivering to June 05 milestones Milestone Service & Sales Management - remaining staff trained Branch Refurbishment - refurbish 125 NetBank - new service implemented CommSee - platform built and deployment commenced CommSee - 40% customer-facing staff trained Segment Model - pilot completed Perform
Slide 6: Customer service
Customer service » Customer-focussed Service and Sales across Bank » New Netbank launched » CommSee progressing to plan » One Team Referrals working Which Bank ConmmonwealthBank @
Slide 7: Our people
Our people » CommLeader » Performance Management » People Development » Internal Service Quality measured quarterly Which Bank ComnmonwealthBank
Slide 8: Simple processes
Simple processes » Becoming ‘everyday’ behaviours » Over 300 skilled at ‘lean/Six Sigma’ methodologies » 33 CommWay projects completed » Increased security and integrity of customer data Which Bank ComnmonwealthBank
Slide 9: Emphasis remains on delivery
Emphasis remains on delivery » Deploying CommSee nationally » Our people are participating and enthusiastic » Simplifying more processes using CommWay » Managing competing priorities Which Bank ComnmonwealthBank
Slide 10: Which new Bank update
Which new Bank update David Murray Chief Executive Officer International update a Garry Mackrell y Group Executive oo 24 May 2005 www.commbank.com.au
Slide 11: International Growth
International Growth « Why Rapid growth in financial services demand in Asia Creates option plays for long term growth « Where Regional strategy focused on Asia-Pacific Greater China, Indonesia, and India are new key markets Target mass affluent customers in large urban areas = How Selectively estab
Slide 12: The Bank's Asia-Pacific portfolio
The Bank’s Asia-Pacific portfolio Banking Life Insurance Funds Other New . ASB Group Zealand ASB Bank Sovereign investments . CommServe; Commonwealth . First State : . Neue Hong Kong Bank CMG Asia Investments Financial Solutions; AMTD . PT Bank First State Indonesia Commonwealth PT Astra CMG Investm
Slide 13: New Zealand - ASB Bank
New Zealand - ASB Bank ASB: ASB Bank . « Leading major bank in customer service . . -— 22 7% « Full financial services provider ae Strategic Focus: 20.3% _ « Continue service excellence * Increase penetration of ASB / Sovereign customer base + Grow outside Auckland and across all — pecoe ‘Dect4 mark
Slide 14: New Zealand - Sovereign
New Zealand - Sovereign Sovereign: « Largest Life insurer in NZ * Twice size of next competitor « Strong scale advantages Strategic Focus: * Differentiate in service to advisers * Exploit proprietary distribution advantage * Continue productivity improvements 2. = “Sovereign _ ew Business Market Sha
Slide 15: Hong Kong
Hong Kong CMG Asia: * 12" largest life insurer (3% market share) CommServe: + 2" largest pension administrator (9% market share) AMTD * Cheung Kong distribution JV Strategic Focus: « Improving fundamentals /Reducing capital intensity « Expanded distribution capabilities « Exploit new market opportun
Slide 16: Indonesia
Indonesia PT Bank Commonwealth: « Premium banking services to mass affluent customers « 2" Jargest foreign bank fund distributor (10 branches) PT Astra CMG JV. « Joint venture life insurer *« 2% market share Strategic Focus: « Expand distribution mix and reach * Target affluent individuals & SMEs «
Slide 17: China
China China Banking « Secured investments in Jinan CCB (11%) and Hangzhou CCB (19.9%)* China Life CMG « Joint venture life insurer in Shanghai CommFinance * Mortgage broking business in Shanghai Strategic Focus: * Portfolio of regional financial services investments / businesses * Transfer capabilit
Slide 18: India
India India Banking : india a * Submitted application for _ Representative Office license : 4th largest economy : Growing at 8%pa, twice global rate Positive demographics | 643 % of population age below 30° _ Strategic Focus : - Growing middie class _ * Establish branch footprint in major : Bankable
Slide 19: Summary
Summary » Developing options for long term value growth « Selective expansion in target markets « Capability transfer to support both proprietary and partnership business « Development of leadership and talent Which Bank ConmonwealthBank < 4
Slide 20: WnB Opportunities
WnB Opportunities » CommSee Extensions » NetBank Product » One Team Referrals » Best Sourcing » CommWay Which Bank ComnmonwealthBank
Slide 21: Which new Bank update
Which new Bank update David Murray Chief Executive Officer International update a Garry Mackrell y Group Executive oo 24 May 2005 www.commbank.com.au
Slide 22: Supplementary Slide
Supplementary Slide Which Bank ComnmonwealthBank
Slide 23: Additional Information: Fiji, Vietnam
Additional Information Fiji, Vietnam FiJt Colonial National Bank _ Colonial National Bank: Hous! ng Lending Market Share * 3 largest Bank (17.8% market share) : . 2 8% * Purchasing remaining 49% share from government Colonial Fiji Life: 16.6% * 70% life insurance market share Colonial First State In
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