ING Groep N.V. · EURONEXT:INGA
ING Groep — ING Insurance — Non-Deal Roadshow (September 2013)
6 slides from ING Groep's roadshow presentation, Sep 19, 2013
Slide 1: ING Insurance: Update on preparations for the IPO of ING Insurance
ING Insurance Update on preparations for the IPO of ING Insurance Dorothee van Vredenburch Member of the Management Board Insurance EurAsia London – 19 September 2013 www.ing.com
Slide 2: Key points
Key points • We focus on improving the customer experience • Our brand values express how we position our company and connect with our stakeholders • We have accelerated preparations for an IPO to be ready to go to the market in 2014 ING Insurance Update - 19 September 2013 2
Slide 3: Relentless focus on improvement of customer experience
Relentless focus on improvement of customer experience Central Net Promoter Score (NPS) programme drives insights and Customer Experience (CX) programmes drive actions and customer feedback culture improvements • Pan-European Net Promoter Score (NPS) programme on quality • Dedicated CX programmes in
Slide 4: Brand values express how we position our company and connect with our stakeholders
Brand values express how we position our company and connect with our stakeholders Consumer insight Competitor insight Company insight • Opportunity to be relevant • Opportunity to be different • Opportunity to be authentic • Consumers want (and need) to be • Most competitors focus on the mass • Ins
Slide 5: Preparations underway to be ready for an IPO in 2014
Preparations underway to be ready for an IPO in 2014 2011 2012 2013 2014 Legal structure Separate Stepping up efforts Planned IPO aligned for divestment of to prepare for base separation EurAsia Asia announced case IPO and US Operational disentanglement of Merger commercial Transfer ING U.S. to ING
Slide 6: Disclaimer
Disclaimer ING Group’s Annual Accounts are prepared in accordance with International Financial Reporting Standards as adopted by the European Union (‘IFRS-EU’). In preparing the financial information in this document, the same accounting principles are applied as in the 2Q2013 ING Group Interim Acco