Slide 1: Preliminary Results and Strategy Update
Preliminary Results and Strategy Update Results for the year ended 31 March 2012 14 June 2012
Slide 2: Agenda
Agenda Overview and outlook Charles Dunstone, Chairman CPW Europe Virgin Mobile France Roger Taylor, Chief Executive Officer Geoffroy Roux de Bezieux, Chairman of Virgin Mobile France Financials for 2011-12 Guidance for 2012-13 Nigel Langstaff, Chief Financial Officer Global Connect Roger Taylor, Ch
Slide 3: Overview and outlook
Overview and outlook Charles Dunstone, Chairman
Slide 4: 2011-12 significant group structural changes
2011-12 significant group structural changes • Disposal of Best Buy Mobile for £838m, £1.72 per share returned to shareholders • Closure of Best Buy UK ‘Big Box’ trial stores • Launch of Global Connect CPW Europe • EBIT of £135.0m (2011: £134.6m) • In line with expectations despite challenging envir
Slide 5: Outlook
• Renewed focus of core CPW proposition • Smartphone penetration into prepay market • Continued roll-out of Wireless World stores CPW Europe • Full MNVO migration • Focus on postpay base and revenue growth Virgin Mobile France • China opportunity • Developing plans for new territories Global Connect
Slide 6: CPW Europe
CPW Europe Roger Taylor, Chief Executive Officer
Slide 7: Group structure
Group structure CPW Europe 50% Virgin Mobile France 47% Property, cash, loans receivable Global Connect • 2,393 stores across 8 European countries • 392 Wireless World stores • Online channels • Largest MVNO in France • 1.9m subscribers • 70% of base is postpay • Four freehold properties in UK value
Slide 8: Review of the year for CPW Europe
Review of the year for CPW Europe Maintained profits year-on-year despite unforeseen headwinds + - Wireless World 18 to 24 month contracts Net Promoter Score Weak prepay Non-cellular ARPU pressure Postpay growth Consumer environment Network terms
Slide 9: Weak prepay market affecting H2 2011-12 and H1 2012-13
Weak prepay market affecting H2 2011-12 and H1 2012-13 But reason for optimism as the year progresses • Lack of keenly priced smartphones • Reduced subsidies due to MTR cuts • UK market down 30% / 40% (H2 FY12) Apr May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar 2010-11 2011-12 Prepay volumes down 30% /
Slide 10: H2 2012-13 some transformation
H2 2012-13 some transformation Opportunity for CPW to own the quality and upgrade prepay market Nokia Lumia 710 Blackberry Curve 9300 Samsung Galaxy Ace 2 Hauwei Y range • Sub £100 smartphones • Less than 40% of Western Europe has a smartphone
Slide 11: Postpay: market dynamics
Postpay: market dynamics Move to high-end smartphones during 2011-12 Two manufacturers currently provide 64% of postpay handsets in the UK UK postpay market share by handset manufacturer 24% 24% 28% 27% 28% 27% 27% 42% 40% 40% 38% 39% 40% 12% 12% 15% 16% 17% 19% 21% 18% 21% 21% 25% 25% 24% MAR 11 AP
Slide 12: ARPU trends across Europe
ARPU trends across Europe Source: Credit Suisse (estimates) Western Europe ARPU (EUR) • CPW & MNOs have increasingly aligned economic interests • ARPU reduction affects postpay margins • However network terms enhance lifetime value • Short-term working capital impact of network mix - 5 10 15 20 25 2
Slide 13: CPW Europe ideally placed to service the complex postpay market
CPW Europe ideally placed to service the complex postpay market • Postpay volume growth H2 FY12 • Anticipate further growth in year ahead • Attachment rates higher on smartphones including insurance, accessories, app-cessories • Strong product pipeline from variety of vendors with direct supply agre
Slide 14: Opportunity to grow non-cellular to c.15% of revenue
Opportunity to grow non-cellular to c.15% of revenue in medium-term Non-cellular opportunity Vtec 12x Telephoto Lens Zeo Sleep Monitor iBike Dash Mount Griffin Adidas miCoach Armband Apptoyz appWheel Crayola ColorStudio HD iMarker 0% 2% 4% 6% 8% 10% 12% 14% 16% 18% 20% Q2 FY12 Q3 FY12 Q4 FY12 Non-ce
Slide 15: Positioning the business for the future
Positioning the business for the future • Increased awareness of Geek Squad • Walk Out Working • Smart Deals, best value in the market • Net promoter scores at record levels • CPW resonating well with customers Building blocks for long-term success Apr May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar NPS
Slide 16: Wireless World
Wireless World Performance • Uplifts (Wireless World v standard store) • Postpay 15-20% • Substantial uptake of Geek services Roll-out • 392 stores at end March (2011: 106) • UK: full roll-out over next 2-3 years • Rest of Europe: prioritisation of scale / market share A market leading retail propos
Slide 17: European overview
European overview UNITED KINGDOM Population: 63m Stores: 794 Market share: v SWEDEN Population: 9m Stores: 109 Market share: GERMANY Population: 82m Stores: 203 Market share: SPAIN Population: 47m Stores: 537 Market share: FRANCE Population: 65m Stores: 340 Market share: IRELAND Population: 5m Store
Slide 18: Reshaping the business after 'Big Box' exit
Reshaping the business after ‘Big Box’ exit Back to basics • Change in organisational structure • Focus on core proposition • ‘Right sizing’ of our organisation • Cost management focus Moving back to the fast lane • Lead the market in all product categories • Doing ‘less’ to achieve more Cost saving
Slide 19: CPW Europe: in summary 2011-12
CPW Europe: in summary 2011-12 • Challenging external factors but maintained profitability • Closed ‘Big Box’ business and ended ongoing distraction • Realised value for Best Buy Mobile Now • Refocus and reorganise CPW business • Maximise prepay market opportunity • Postpay positioning and product o
Slide 20: Virgin Mobile France
Virgin Mobile France Geoffroy Roux de Bezieux, Chairman of Virgin Mobile France
Slide 21: Free Mobile: significant impact on French market
50.000 20.000 10.000 0 40.000 30.000 Estimated ‘number portability’ since Free Mobile launch Jan ‘12 Feb ‘12 Mar ‘12 • Free Mobile launch 10 Jan 2012 • Competitive offers: • €19.99 (€15.99 quad-play) Unlimited Voice/SMS with 3 GB data • €2 (€0 quad-play) 60 min/60 SMS • Free Mobile reached 2.6m subs
Slide 22: Virgin Mobile France took the lead in adapting its offers
January February March April May Quad-play Low cost MNO Virgin Mobile France • Virgin Mobile France acted the day of the launch and adapted catalogues within a week • Low Cost MNOs changed their prices by 30-40% on their existing customer base • MNOs marginally adapted their pricing for both Mobile
Slide 23: Subscriber base now c.70% higher value postpay
Subscriber base now c.70% higher value postpay Virgin Mobile France benefited from a defensive customer base built over time Development of contract base Shift in postpay base Jun 10 Dec 11 Sept 11 Sept 10 Dec 10 Mar 11 Jun 11 Mar 12 65% 63% 69% 64% 63% 68% 66% 61% Dec 2011 Mid-Apr 2012 75% 80% • Vi
Slide 24: Virgin Mobile is a resilient brand in a competitive market
Virgin Mobile is a resilient brand in a competitive market Only network to see postpay growth so soon after Iliad launch • Free Mobile launch in Jan 2012 • Net loss of 24,000 postpay customers, but growth resumed in March • Net loss of 58,000 prepay customers, but 75% inactive • Ended the year with
Slide 25: ARPU reduction across market but new revenue sources stabilise
ARPU reduction across market but new revenue sources stabilise VMF levels 28.02.6 25.4 2.327.7 41.0 Competitive pressure -37% Total ARPU Incoming ARPU Virgin Mobile Mar 2012 Virgin Mobile Dec 2011 MNO ARPU Excl. Free • Virgin Mobile outbound ARPU is down nearly 10% between December 2011 and March 20
Slide 26: Virgin Mobile will support its mobile margin with the Full MVNO
Virgin Mobile will support its mobile margin with the Full MVNO Margin evolution Full MVNO impact 100 100 Target Full MVNO development +20 Revenue pressure -20 Previous Margin • The Full MVNO will be a strong support to overall margin: • Capacity to easily move subscribers from one network to anothe
Slide 27: Aim to have 50% of the base on Full MVNO by March 2013
Aim to have 50% of the base on Full MVNO by March 2013 • change HNO dynamically to benefit from the best deals and cost / QOS REAL TIME PROVIDER CHANGE • hold customer details and develop SIM based services (NFC, ...) OWN SIM CARD • choose providers to offer best service CONTROL TRAFFIC • facilitate
Slide 28: Quad-play is the current major development in the market
Quad-play is the current major development in the market Dec 2011 (000’s) Mar 2012 (000’s) Quad-play net growth (000’s) Mobile contract net growth (000’s) Orange 1,200 1,700 +500 -387 SFR 1,2002) 1,400 +200 -274 Bouygues 9001) 1,1001) +200 -210 Free - 1,3003) +1,300 +2,600 Total 3,300 5,500 +2,200 +
Slide 29: Virgin Box by Virgin Mobile is a complete offer
29 INTERNET TV MOBILE FIXED LINE ‘H@PPY4’ - competitive offer + Virgin box Internet - Fixed line - TV Extaz 120 minutes + unlimited texts = • Up to 25 MB/s • 300 channels • 170 Premium channels • Interactive services (media centre …) • Virgin Mobile France offers • Free calls to fixed • Free calls t
Slide 30: Quad-play is an opportunity to retain customers
Quad-play is an opportunity for Virgin Mobile France to retain customers Low Risk • Virgin Box offer benefits from proven technology, both in the modem and the set top box, as a white label product from SFR • Variable cost model • Customers generate limited CAPEX as Virgin Mobile France doesn’t do a
Slide 31: Financials for 2011-12 and financial guidance for 2012-13
Financials for 2011-12 and financial guidance for 2012-13 Nigel Langstaff, Chief Financial Officer
Slide 32: Best Buy Europe
: CARPHONE WAREHOUSE ? GROUP PLC Best Buy Europe 2S oo [mobiie} OO OO Eee
Slide 33: CPW Europe Headline earnings 2011-12
CPW Europe Headline earnings 2011-12 • Earnings maintained year- on-year despite market and consumer challenges • First material effect of new network commercials CPW Europe earnings £'m 2011-12 2010-11 YoY Revenue 3,313 3,505 -5% Gross margin 947 996 GM% 28.6% 28.4% 20bp Opex (728) (777) EBITDA 220
Slide 34: Best Buy Europe discontinued businesses
Best Buy Europe discontinued businesses • Best Buy Mobile profit share ceased at September 2011 • Best Buy UK operating losses to closure in line with expectations Discontinued businesses £'m 2011-12 2010-11 YoY Best Buy Mobile EBIT 45 98 Tax (12) (27) PAT 33 71 Best Buy UK EBIT (73) (62) Tax 20 18
Slide 35: Best Buy Europe 2011-12 exceptionals
Best Buy Europe 2011-12 exceptionals • Best Buy UK closure costs in line with expectations • Crystallisation of value on incentive plans as a result of Best Buy Mobile disposal £'m Total Cash Non-cash Best Buy UK Property exit 58 58 - Asset write-downs 46 - 46 Other 43 43 - 147 101 46 Tax (26) (26)
Slide 36: Best Buy Europe 2011-12 cash flow
Best Buy Europe 2011-12 cash flow • OFCF affected by temporary increase in working capital • Working capital inflow for 2012-13 > £100m, capex £70-80m • Significant cash absorbed by Best Buy UK closure Best Buy Europe cash flow £'m 2011-12 2010-11 YoY EBITDA 220 219 Working capital (171) (35) Capex
Slide 37: CPW Europe 2012-13 guidance
CPW Europe 2012-13 guidance £15m £20m£10m £15m £5m£135m £140m 20 11 -1 2 EB IT Pr ep ay H1 AR PU / GM Eu ro pe Te rm s W W / Co sts 20 12 -1 3 m id- po int EB IT EBIT guidance range £130m-£150m • Range around the mid-point dependent on prepay smartphones and conditions in Europe • Outlook also affec
Slide 38: CPW Europe 2012-13 guidance: profit phasing
CPW Europe 2012-13 guidance H1 H2 Drivers of profit phasing q Prepay subsidies q ARPU / GM p Network terms p Cost reduction p Wireless World p Wireless World p Prepay smartphones? Connections YoY Down high teens Flat to up 10% LFL Down mid single digit Up single digit EBIT YoY Down c.£10m Up £5m to
Slide 39: Virgin Mobile France
: CARPHONE WAREHOUSE ? GROUP PLC Virgin Mobile France 2S oo [mobiie} OO OO Eee
Slide 40: Virgin Mobile France 2011-12 Headline earnings
Virgin Mobile France 2011-12 Headline earnings • Strong revenue growth, reflecting postpay gains and termination revenues • EBIT growth despite investment in postpay • Prior year benefited from one-off tax credit Virgin Mobile France earnings £'m 2011-12 2010-11 YoY Revenue 390 328 19% EBITDA 26 24
Slide 41: Virgin Mobile France 2011-12 cash flow
Virgin Mobile France 2011-12 cash flow • Another year of good cash generation, despite incremental investment in Full MVNO Virgin Mobile France cash flow £'m 2011-12 2010-11 YoY EBITDA 26 24 Working capital 9 3 Capex (13) (7) OFCF 22 20 10% Other 1 5 Net cash flow 23 25 Closing debt (40) (64)
Slide 42: Virgin Mobile France 2012-13 guidance
Virgin Mobile France 2012-13 guidance Virgin Mobile France 2012-13 Revenue Up 5-10% p Postpay growth Termination revenues Net adds Postpay 50,000 to 100,000 p Sales momentum Overall Flat ~ Prioritising quality EBIT Broadly flat in €'m q Investment in postpay growth for core business q Competitive en
Slide 43: Group
: CARPHONE WAREHOUSE ? GROUP PLC Group
Slide 44: Group Headline 2011-12 EPS
Group Headline 2011-12 EPS • Group earnings boosted by resolution of historical issues Group EPS £'m 2011-12 2010-11 YoY Revenue 6 6 Opex (5) (9) Best Buy Europe 48 47 Virgin Mobile France 6 8 Net interest and tax 2 2 Profit after tax 58 55 5% EPS Basic 12.6p 12.1p 4% Diluted 12.1p 11.6p 4%
Slide 45: Group 2011-12 statutory results
Group 2011-12 statutory results • Gain on Best Buy Mobile disposal of £813m • Minimal tax leakage on the transaction Statutory earnings £'m 2011-12 2010-11 YoY Headline earnings 58 55 Group exceptionals - Best Buy Mobile proceeds 813 - - associated costs (20) - Best Buy Europe - discontinued busines
Slide 46: Group 2011-12 cash flow and distributions
Group 2011-12 cash flow and distributions • £33m deferred distribution paid in April, partly offset by cash inflows from Best Buy Europe since the year-end • Regular full year dividend maintained at 5p Group funds £'m 2011-12 2010-11 YoY Net funds b/f 120 100 Best Buy Mobile disposal 813 - VMF loan
Slide 47: Group 2012-13 guidance summary
Group 2012-13 guidance summary Group 2012-13 CPW Europe EBIT £130m-150m Interest / tax net flat Improved cash generation Virgin Mobile France Core PAT broadly flat Quad-play EPS impact <0.5p Central P&L Similar YoY EPS 11.5p - 13.0p
Slide 48: Global Connect
Global Connect Roger Taylor, Chief Executive Officer
Slide 49: Global Connect: Joint Venture with Best Buy
Global Connect: Joint Venture with Best Buy Driving our Connected World strategy into new markets Partnerships with major retailers in target markets • Capital-light • Expertise, vendor relationships and best retail practice • Effective operational implementation Global Connect Lite • Emerging marke
Slide 50: Global Connect: China Mobile market overview
Global Connect: China Mobile market overview • 1.3bn with 50% urban population • Three main network operators, all state owned • Forecasts for 2013 • 1.1bn mobile users • contract 23% / prepay 77% • c.350m handsets • c.150m connections World’s largest mobile market Source: GfK, Strategy Analytics
Slide 51: Best Buy Mobile China: stakeholder proposition
Best Buy Mobile China: stakeholder proposition • Improved choice of latest mobile phones • Competitive prices • Expert and professional advice – own people • First to market with assisted sale • ARPU growth through customer quality • Improved customer experience • Drive 3G penetration through upgrad
Slide 52: Best Buy Mobile China
Best Buy Mobile China FY12 FY13 FY14 FY15 FY16 204 c.250 400 - 500 Fivestar stores - China Store-within-a-store • Best Buy owned Fivestar stores • 400 – 500 stores by FY16 • Best Buy Mobile branded SWAS • Launch date - 27 Jun 2012 • Website launch - Aug 2012 • 14 stores open by Aug 2012 • 20% profit
Slide 53: Q&A
: CARPHONE WAREHOUSE ? GROUP PLC Q&A