Slide 1: 2007 Full-Year Results
Suncorp-Metway Ltd For personal use only 2007 Full-Year Results 27 August 2007 Good morning. I’m Steve Johnston, General Manager, Communications, Investor and Government Relations. Let me welcome those joining us here in Sydney and remotely via the video conference and web cast. 1
Slide 2: Agenda
Agenda • Introduction & Overview - John Mulcahy • Divisional performance - Chris Skilton – Banking For personal use only – General Insurance – Wealth Management • Capital update – Chris Skilton • Integration update - John Mulcahy • Group outlook - John Mulcahy • Questions 2 Today, John will start wi
Slide 3: Overview of the result
Overview of the result • Strong operating performance of each of our businesses For personal use only • No distraction from transaction or integration • Confirms opportunity for the new Suncorp 3 Thank you Steve, and good morning ladies and gentlemen. Most of you will have had an opportunity to see
Slide 4: Overview of the result
Overview of the result • Strong operating performance of each of our businesses For personal use only • No distraction from transaction or integration • Confirms opportunity for the new Suncorp 4 And finally, It’s a result that further underlines the huge opportunity we knew existed when we first st
Slide 5: Group profit
Group profit Full year, $m NPAT PBT* 1,652 1,346 1,064 For personal use only 916 FY06 FY07 FY06 FY07 FY07 is the consolidated result of Suncorp for the12 months to 30/06/07 and Promina for the period of 20/03/07 to 30/06/07 *PBT : profit before tax and Promina acquisition items 5 Now first to the hi
Slide 6: Group profit: Suncorp
Group profit: Suncorp Full year, $m NPAT Underlying Profit* 13.5% 10.3% 1,149 For personal use only 1,042 1,040 916 FY06 FY07 FY06 FY07 *Underlying profit : profit before tax and Promina acquisition items, investment income on Shareholder Funds (General Insurance and General Insurance share of joint
Slide 7: Dividend
Dividend Dividend (cents/share) 10.3% 107 97 FY07 87 vs FY06 For personal use only 55 70 50 45 Total 56 June 40 half 30 75 52 47 42 Dec 30 half 26 FY03 FY04 FY05 Special FY06 FY07 7 To dividend now, and the Board’s continuing confidence in the performance of our business has allowed us to declare a
Slide 8: Banking overview
Banking overview • Result in line with outlook • Challenging environment including increasing competition, re-pricing of For personal use only development finance book and imposition of compliance costs • Strong receivables growth • Improved efficiency • Disciplined approach to credit 8 Turning brie
Slide 9: Banking overview
Banking overview • Result in line with outlook • Challenging environment including increasing competition, re-pricing of For personal use only development finance book and imposition of compliance costs • Strong receivables growth • Improved efficiency • Disciplined approach to credit 9 The core of
Slide 10: General Insurance overview
General Insurance overview • Strong performance from all GI brands, despite the impact of NSW storms • No loss of momentum during transaction or For personal use only integration • Suncorp result benefited from programs to improve claims cost and risk selection • Promina brands continue impressive g
Slide 11: General Insurance overview
General Insurance overview • Strong performance from all GI brands, despite the impact of NSW storms • No loss of momentum during transaction or For personal use only integration • Suncorp result benefited from programs to improve claims cost and risk selection • Promina brands continue impressive g
Slide 12: Wealth Management overview
Wealth Management overview • Superannuation tax changes benefited inflows For personal use only • Continued focus on product innovation and customer retention • Solid investment earnings 12 And finally, to Wealth Management Again both the former Suncorp and Promina businesses produced strong results
Slide 13: Agenda
Agenda • Introduction & Overview - John Mulcahy • Divisional performance - Chris Skilton – Banking For personal use only – General Insurance – Wealth Management • Capital update – Chris Skilton • Integration update - John Mulcahy • Group outlook - John Mulcahy • Questions 13 Thanks John and good mor
Slide 14: Profit overview
Profit overview Full year, $m Jun 07 Jun 07 SUN Banking 569 569 General Insurance 835 706 Wealth Management 229 182 For personal use only LJ Hooker and Other 33 14 Consolidation (14) (14) Profit before tax and Promina acquisition items 1,652 1,457 Amortisation of Promina acquisition intangible asset
Slide 15: Group profit – Acquisition items
Group profit – Acquisition items Full year, $m Jun 07 Jun 07 SUN Profit before tax and Promina acquisition items 1,652 1,457 For personal use only Amortisation of Promina acquisition intangible assets (141) Integration costs (60) (35) Transaction costs (17) (17) Deferred acquisition cost adjustment
Slide 16: Group profit – Acquisition items
Group profit – Acquisition items Full year, $m Jun 07 Jun 07 SUN Profit before tax and Promina acquisition items 1,652 1,457 For personal use only Amortisation of Promina acquisition intangible assets (141) Integration costs (60) (35) Transaction costs (17) (17) Deferred acquisition cost adjustment
Slide 17: Group profit – Acquisition items
Group profit – Acquisition items Full year, $m Jun 07 Jun 07 SUN Profit before tax and Promina acquisition items 1,652 1,457 For personal use only Amortisation of Promina acquisition intangible assets (141) Integration costs (60) (35) Transaction costs (17) (17) Deferred acquisition cost adjustment
Slide 18: Group profit – Acquisition items
Group profit – Acquisition items Full year, $m Jun 07 Jun 07 SUN Profit before tax and Promina acquisition items 1,652 1,457 For personal use only Amortisation of Promina acquisition intangible assets (141) Integration costs (60) (35) Transaction costs (17) (17) Deferred acquisition cost adjustment
Slide 19: Group profit – Acquisition items
Group profit – Acquisition items Full year, $m Jun 07 Jun 07 SUN Profit before tax and Promina acquisition items 1,652 1,457 For personal use only Amortisation of Promina acquisition intangible assets (141) Integration costs (60) (35) Transaction costs (17) (17) Deferred acquisition cost adjustment
Slide 20: Banking profit
Banking profit Full year, $m Jun 06 Jun 07 Ì% Net Interest Income 848 910 7.3 Non Interest Income 149 163 9.4 For personal use only Total Income 997 1,073 7.6 Operating Expenses (460) (479) 4.1 Profit before Tax and Bad Debts 537 594 10.6 Bad Debts (31) (25) (19.4) Contribution before Tax 506 569 12
Slide 21: Lending performance
Lending performance Bank lending assets (half-year, $b) 45.7 41.8 38.8 36.5 34.8 32.6 20.8 Total 30.3 For personal use only 18.5 Other 17.2 16.1 15.3 14.4 Business 12.2 Housing 22.4 23.8 19.6 20.8 (incl sec) 17.2 17.6 18.9 21 Jun-04 Dec-04 Jun-05 Dec-05 Jun-06 Dec-06 Jun-07 If we look at lending, yo
Slide 22: Net interest margin
Net interest margin Net interest margin, % 2.09 - 0.04 - 0.10 0.09 1.97 For personal use only - 0.07 June 2006 Asset Funding Pricing Free June 2007 mix mix capital 22 If we look at net interest margin you will see that it has reduced 12 basis points during the year to 1.97% The waterfall chart on th
Slide 23: Net interest margin
Net interest margin Net interest margin, % 2.09 - 0.04 - 0.10 0.09 1.97 For personal use only - 0.07 June 2006 Asset Funding Pricing Free June 2007 mix mix capital 23 On the liability mix the key factor is an increase in the proportion of high yielding retail and business banking deposit accounts ve
Slide 24: Total income growth
Total income growth Full year, $m FY07 vs FY06 7.6% 1073 Total 997 163 +9.4% For personal use only Non-interest 149 Income + 7.3% Net 910 848 Interest Income 2006 2007 24 The other component of revenue is non-interest income which increased by 9.4% to $163 million. The majority of which is made up o
Slide 25: Banking expenses
Banking expenses Bank efficiency ratios, full year, % Cost to average total banking assets ratio 1.07% 0.94% • Key increases in expenditure For personal use only involve people investment in the Business Bank, increased compliance expenditure and occupancy costs. 46.1% 44.6% • Compliance expenditure
Slide 26: Credit quality
Credit quality Half-year, $m Gross non-performing 1.70% 1.48% loans, % of gross loans 1.12% 1.17% 1.00% 1.01% 0.73% 0.60% 0.64% 0.69% 0.48% 0.42% 0.50% 0.51% 318 0.37% 317 286 For personal use only Past 90 269 253 days 242 149 230 232 160 228 156 91 96 187 185 145 104 174 94 133 71 71 133 129 121 10
Slide 27: Banking summary
Banking summary • Strong receivables growth For personal use only • Improvement in total revenue • Some margin contraction • Disciplined approach to credit 27 So to quickly sum up the bank result We’ve seen strong lending growth across the portfolio, Pleasing growth in total revenue, Despite expecte
Slide 28: General Insurance profit: consolidated
General Insurance profit: consolidated Full year, $m Including discount rate adjustment and fire services levy Jun 06 Jun 07 Ì% Gross Written Premium 2,691 3,790 40.8 Net Earned Premium 2,526 3,475 37.6 For personal use only Net Incurred Claims (1,633) (2,159) 32.2 Operating Expenses (653) (967) 48.
Slide 29: Premium revenue by product
Premium revenue by product Gross written premium (full year, $m) Including fire services levy Suncorp Promina 3,560 3,413 For personal use only 2,691 2,686 1363 Motor 1268 755 748 596 674 Home 591 628 Workers’ Comp 988 970 Commercial 595 582 246 239 CTP 530 519 269 270 Other Jun-06 Jun-07 Jun-06 Jun
Slide 30: Claims expense
Claims expense Net incurred claims (full year, $m) Including discount rate adjustment Suncorp Loss ratio Promina 65.7% 65.6% For personal use only 64.6% 2,079 61.5% 1,965 1,633 1,570 Jun-06 Jun-07 Jun-06 Jun-07 30 If I now move to claims, Net incurred claims for the year for Suncorp were down 3.9% w
Slide 31: Short tail ITR
Short tail ITR Full year, $m Suncorp Promina 7.1% For personal use only 5.8% 3.9% 4.1% FY06 FY07 FY06 FY07 31 So to short tail first and looking at the claims expense for both companies. The above slide highlights the different geographic profiles and how the impact of storm events in different stat
Slide 32: Long tail claims expense: Suncorp
Long tail claims expense: Suncorp Not drawn to scale, indicative only Full year For personal use only Base claims Current accident Risk margin Central estimate Reported claims Expense period strain strain release Expense 32 Let me now address claims expense in long tail classes: We continue to see f
Slide 33: ITR adjustment: Suncorp
ITR adjustment: Suncorp Full year, $m Jun-07 Insurance Trading Result 500 Releases at central estimate (300) Add back superimposed inflation For personal use only (assumed to be sustainable) 82 (218) 282 Add strains on current year profits Net risk margin strain (11) Current accident period strain 1
Slide 34: General Insurance summary
General Insurance summary • Strong, diversified and profitable • business Long tail classes benefit from For personal use only favourable claims experience • Strong performance in short tail ITR • Continued benefits from claims cost reduction projects and improved risk selection 34 So, in summary fo
Slide 35: Wealth Management profit: consolidated
Wealth Management profit: consolidated Full year, $m Jun 06 Jun 07 Ì% Life Risk Planned profit margins 5 22 340.0 For personal use only Experience profits 8 18 125.0 Recapture of losses - 1 Life Risk 13 41 215.4 Funds Management 40 55 37.5 Total Wealth Mgmt underlying profit 53 96 81.1 Net investmen
Slide 36: Wealth Management NPAT
Wealth Management NPAT Full year, $m Suncorp Promina 160 150 140 126 Investment income 120 For personal use only 72 91 52 100 19 80 71 15 Funds Management 18 21 60 63 50 53 40 40 Life Risk 20 22 13 0 Jun-06 Jun-07 Jun-06 Jun-07 36 Net profit after tax and minority interests for Suncorp increased 28.
Slide 37: Funds and annual premium growth: Suncorp
Funds and annual premium growth: Suncorp Half-year, $m Funds Under Funds Under Life Risk annual Administration Management premium 6,353 14,406 151 For personal use only 5,803 13,698 139 121 5,163 12,995 Jun-06 Dec-06 Jun-07 Jun-06 Dec-06 Jun-07 Jun-06 Dec-06 Jun-07 37 The Suncorp result was driven b
Slide 38: Funds and annual premium growth: Promina
Funds and annual premium growth: Promina Half-year, $m Funds Under Funds Under Life Risk annual Administration Management premium 10,139 12,620 For personal use only 462 9,825 12,484 446 425 9,178 11,177 Jun-06 Dec-06 Jun-07 Jun-06 Dec-06 Jun-07 Jun-06 Dec-06 Jun-07 38 In Promina Funds under adminis
Slide 39: Agenda
Agenda • Introduction & Overview - John Mulcahy • Divisional performance - Chris Skilton – Banking For personal use only – General Insurance – Wealth Management • Capital update – Chris Skilton • Integration update - John Mulcahy • Group outlook - John Mulcahy • Questions 39 Turning now to capital 3
Slide 40: Capital position
Capital position 30 Jun 1 July 06 31 Dec 30 Jun Target 2006 Adjusted 2006 2007 Suncorp MCR For personal use only 1.79x 1.79x 1.83x 1.66x 1.60x coverage VIL MCR 2.72x coverage Bank Capital 12.31% 11.90% 11.34% 9.86% 10%-10.5% Adequacy ratio Bank ACE 6.07% 5.59% 6.09% 5.05% 4.5%-5.0% 40 This slide ill
Slide 41: Summary
Summary • Strong growth momentum and disciplined credit approach For personal use only • Improved risk selection, claims cost reduction and a stable claims environment • Strong increases in funds under administration • Capital position remains strong 41 So, to summarise, we have again achieved a str
Slide 42: Agenda
Agenda • Introduction & Overview - John Mulcahy • Divisional performance - Chris Skilton – Banking For personal use only – General Insurance – Wealth Management • Capital update – Chris Skilton • Integration update - John Mulcahy • Group outlook - John Mulcahy • Questions 42 42
Slide 43: Integration Principles
Integration Principles •To maximise the benefits flowing from the transaction the Integration approach is underpinned by a set of Integration Principles agreed by the Executive Team and For personal use only the Board: • Taking the best from both organisations • Making fact-based and transparent dec
Slide 44: Integration principles
Integration principles •To maximise the benefits flowing from the transaction the Integration approach is underpinned by a set of Integration Principles agreed by the Executive Team and For personal use only the Board: • Taking the best from both organisations • Making fact-based and transparent dec
Slide 45: A measured and methodical approach to Integration
We have planned a measured and methodical approach to Integration PHASE 1 PHASE 2 PHASE 3 For personal use only Understanding Each Designing and Agreeing Implementing Other Initiatives Agreed Initiatives May – July 2007 July – November 2007 December Onward • Develop a deep understanding • Joint Inte
Slide 46: A measured and methodical approach to Integration
We have planned a measured and methodical approach to Integration PHASE 1 PHASE 2 PHASE 3 For personal use only Understanding Each Designing and Agreeing Implementing Other Initiatives Agreed Initiatives May – July 2007 July – November 2007 December Onward • Develop a deep understanding • Joint Inte
Slide 47: Suncorp's purpose and vision have been agreed
Suncorp’s purpose and vision have been agreed OUR PURPOSE OUR VISION For personal use only We help people build and protect their dreams 47 Since the merger transaction completed on 20 March we have achieved a great deal. Shortly after the group executive team were appointed we came together and emb
Slide 48: The Synergy Principles will deliver a high performing Group
The Synergy Principles will deliver a high performing Group People Sharing ideas and transferring capabilities across businesses For personal use only Leveraging customer insights from across the Group to drive brand Customers performance This is about more than taking advantage of cost opportunitie
Slide 49: The Synergy Principles will deliver a high performing Group
The Synergy Principles will deliver a high performing Group People Sharing ideas and transferring capabilities across businesses For personal use only Leveraging customer insights from across the Group to drive brand Customers performance This is about more than taking advantage of cost opportunitie
Slide 50: A High-Level Business Model has been defined
A High-Level Business Model has been defined For personal use only 50 Once we defined the Synergy Principles, we were able to settle on a high-level business model that not only joins together our six businesses to form a diversified financial services company but clearly demonstrates that we are ta
Slide 51: Building the new Suncorp
Building the new Suncorp Chief Executive Officer John Mulcahy For personal use only Group Executive Group Executive Group Executive Group Executive Strategy, People & Chief Financial Officer Retail Banking Personal Insurance Wealth Management Corporate Services Chris Skilton David Foster Robert Bell
Slide 52: Personal Insurance
Personal Insurance Robert Belleville Group Executive Personal Insurance Suncorp/GIO Mktg, Corp Affairs AAMI Finance & Risk Direct & Comms For personal use only Direct Niche Business Intermediated PI People & Culture Business Innovations • Multi brand approach – brands retain identity • Intermediated
Slide 53: Commercial Insurance
Commercial Insurance Mark Milliner Group Executive Commercial Insurance Customer CI –- Workers’ Customer Dev. Development Intermediated Compensation CFO Workers Comp Corporate distribution claims For personal use only Customer Dev. Customer Dev. CI – Direct CI – Claims Strategy Commercial & Claims –
Slide 54: Wealth Management
Wealth Management Dennis Fox Group Executive Wealth Management Wealth SWM NZ Asset Mgmt Platform For personal use only CFO, Fund & Life Risk Advice Support Services • Combination of strong risk business, insurance portfolio and funds management • Strengthened distribution channels with IFA network,
Slide 55: Retail Banking, Business Banking & Vero New Zealand – No Change
Retail Banking , Business Banking & Vero New Zealand – No Change David Foster RETAIL BANKING Group Executive Retail Banking Direct Customer Customer Deposit Customer Customer & Channel CFO Sales & Service Operations Management Development Mortgage Broker Lending Customer Strategy & Small Business Sa
Slide 56: Information Technology
Information Technology Jeff Smith Group Executive Information Technology IT Customer & Personal Lines Infrastructure Solutions Banking CFO Corporate Systems Niche Markets For personal use only Commercial Personal Lines NZ IT Architecture WM Lines • Centralised IT function will deliver cost effective
Slide 57: Phase 1 completed and Phase 2 commenced
Phase 1 has been successfully completed and Phase 2 has commenced • Executive team agreed the • Phase 2 kicks off with the Purpose, Vision, Business design of integration For personal use only Model and Synergy Principles initiatives for the Group • Appointment and • All requirements in place • Inte
Slide 58: Inroads have already been made to deliver synergy benefits
Inroads have already been made to deliver synergy benefits Suncorp still expects to incur a total of approximately $355 million of one-off For personal use only integration costs in order to achieve annualised synergy benefits of $225 million At 30 June $55 million of annualised synergy benefit ‘Qui
Slide 59: Inroads have already been made to deliver synergy benefits
Inroads have already been made to deliver synergy benefits Suncorp still expects to incur a total of approximately $355 million of one-off For personal use only integration costs in order to achieve annualised synergy benefits of $225 million At 30 June $55 million of annualised synergy benefit ‘Qui
Slide 60: Agenda
Agenda • Introduction & Overview - John Mulcahy • Divisional performance - Chris Skilton – Banking For personal use only – General Insurance – Wealth Management • Capital update – Chris Skilton • Integration update - John Mulcahy • Group outlook - John Mulcahy • Questions 60 So You can see that we h
Slide 61: Group Outlook
Group Outlook Bank – Continue balancing price / volume mix – No trigger for material loan losses – Grow banking profit before tax and bad debts by approx. 10% Group – Higher expense growth offset by increased For personal use only revenue growth • Maintain growth momentum General Insurance • Strong
Slide 62: Group Outlook
Group Outlook Bank – Continue balancing price / volume mix – No trigger for material loan losses – Grow banking profit before tax and bad debts by approx. 10% Group – Higher expense growth offset by increased For personal use only revenue growth • Maintain growth momentum General Insurance • Strong
Slide 63: Group Outlook
Group Outlook Bank – Continue balancing price / volume mix – No trigger for material loan losses – Grow banking profit before tax and bad debts by approx. 10% Group – Higher expense growth offset by increased • Maintain growth momentum For personal use only revenue growth General Insurance • Strong
Slide 64: Group Outlook
Group Outlook Bank – Continue balancing price / volume mix – No trigger for material loan losses – Grow banking profit before tax and bad debts by approx. 10% Group – Higher expense growth offset by increased For personal use only revenue growth • Maintain growth momentum General Insurance • Strong
Slide 65: Group Outlook
Group Outlook Bank – Continue balancing price / volume mix – No trigger for material loan losses – Grow banking profit before tax and bad debts by approx. 10% Group – Higher expense growth offset by increased For personal use only revenue growth • Maintain growth momentum General Insurance • Strong
Slide 66: Suncorp-Metway Ltd 2007 Full-Year Results
Suncorp-Metway Ltd For personal use only 2007 Full-Year Results 27 August 2007 Before I hand back to Steve I would like to introduce the members of the Group Executive That are with us today. Starting with Roger Bell, Group Executive, Vero NZ, Robert Belleville, Group Executive, Personal Lines Mark
Slide 67: Lending performance
Lending performance Bank lending assets, $b 45.9 Total (+ 18.2%) Growth (Jun 07 vs Jun 06) Consumer (+ 29.3%) 41.8 3.3 Agribusiness (+ 11.1%) 38.8 3.1 2.4 36.5 Lease Finance (+ 7.5%) 34.8 2.9 2.3 4.4 Prop Investment (+ 16.5%) 2.7 2.2 4.1 2.6 2.2 3.5 Dev Finance (+ 21.5%) For personal use only 2.1 3.
Slide 68: Business lending performance
Business lending performance Receivables growth by segment, full year, % +32.8% +16.5% +21.5% For personal use only +11.1% +41.6% +7.5% Jun-06 Jun-07 Jun-06 Jun-07 Jun-06 Jun-07 Jun-06 Jun-07 Jun-06 Jun-07 Jun-06 Jun-07 Commercial Corporate Lease Fin Agribusiness Devel Fin Prop Invest 68 (SME) 68
Slide 69: Home lending performance
Home lending performance Receivables by state, $m Receivables by channel (including securitisation) (including securitisation) +13.3% 4.0% 14,964 LJH For personal use only 13,212 38.2% Indirect +15.4% 57.8% 4,469 3,873 +9.0% +32.2% Direct 2,421 2,638 1,724 1,304 Jun-06 Jun-07 Jun-06 Jun-07 Jun-06 Ju
Slide 70: Lending performance
Lending performance Home lending, 12 month growth 15.2% 14.7% 14.5% 14.6% 14.3% 14.3% 13.8% RBA 13.6% For personal use only 12.3% APRA 11.5% 11.7% 10.9% Jul-06 Aug-06 Sep-06 Oct-06 Nov-06 Dec-06 Jan-07 Feb-07 Mar-07 Apr-07 May-07 Jun-07 70 70
Slide 71: Deposits performance
Deposits performance Retail deposits, 12 month growth RBA 16.8% 16.7% For personal use only 15.5% 15.2% 14.9% APRA 13.8% 13.4% 13.4% 13.2% 12.6% 11.6% 8.8% Jul-06 Aug-06 Sep-06 Oct-06 Nov-06 Dec-06 Jan-07 Feb-07 Mar-07 Apr-07 May-07 Jun-07 71 71
Slide 72: General Insurance profit growth: Suncorp
General Insurance profit growth: Suncorp Profit before tax and funding costs (half-year, $m) Including discount rate adjustment and fire services levy +4.9% 412 379 FY07 Total 48 vs 349 27 352 FY06 Mgd scheme / 24 32 For personal use only JV income 87 102 Inv Income 82 116 SHF 265 262 238 ITR 209 (2
Slide 73: General Insurance profit growth: Promina
General Insurance profit growth: Promina Profit before tax, funding costs and profit from non-core operations (half-year, $m) Including discount rate adjustment and fire services levy +3.7% 333 FY07 vs Total FY06 273 104 For personal use only Mgd scheme / JV income Inv Income 75 214 210 SHF 52 66 22
Slide 74: General Insurance ratios: Suncorp
General Insurance ratios: Suncorp Half-year (%) Including discount rate adjustment and fire services levy Combined 93.8 90.9 87.2 88.3 For personal use only Loss 69.0 61.4 60.3 61.5 13.8 Acquisition 13.5 14.3 14.2 Expense 11.3 12.6 12.6 15.7 Opex* Dec-05 Jun-06 Dec-06 Jun-07 *Opex: Other underwritin
Slide 75: General Insurance ratios: Promina
General Insurance ratios: Promina Half-year (%) Including discount rate adjustment and fire services levy Combined 93.9 96.2 93.4 91.1 For personal use only 64.9 66.5 67.8 Loss 63.4 Acquisition 20.5 19.2 19.4 20.6 Expense Opex* 8.0 8.2 8.3 7.8 Dec-05 Jun-06 Dec-06 Jun-07 *Opex: Other underwriting ex
Slide 76: Cross-sell metrics
Cross-sell metrics Consumer Credit Insurance Penetration into Personal Loan Base • Measures penetration of our For personal use only 77% 72% 69% personal loan base with consumer credit insurance 35% FY04 FY05 FY06 FY07 Source: Suncorp data 76 76
Slide 77: Cross-sell metrics
Cross-sell metrics General Insurance / Retail Bank Commercial Insurance / Business Banking call centre referral program customer offer • GI call centre consultant does a ‘warm • The offer combines term lending with hand-over’ to a Banking specialist to commercial insurance for Property complete a fi
Slide 78: Customer satisfaction - Banking
Customer satisfaction - Banking Banking customer satisfaction 85% Suncorp 79.7% For personal use only 80% 75% Big Four 70.4% 70% 65% 60% 55% 50% Jul-06 Aug-06 Sep-06 Oct-06 Nov-06 Dec-06 Jan-07 Feb-07 Mar-07 Apr-07 May-07 Jun-07 Six month moving average Source: Roy Morgan Research Pty Ltd., Australi
Slide 79: Products per customer - Banking
Products per customer - Banking Average products per customer 3.5 Suncorp 3.0 2.5 Average of Big 4 For personal use only 2.0 Average of regional banks* 1.5 1.0 Mar-04 Jun-04 Sep-04 Dec-04 Mar-05 Jun-05 Sep-05 Dec-05 Mar-06 Jun-06 Sep-06 Dec-06 Mar-07 Jun-07 12 months ended * Regional banks defined a
Slide 80: Disclaimer
Disclaimer • This report contains general information which is current as at the 27 August, 2007. It is not a recommendation or advice in relation to Suncorp-Metway Limited or any product or service offered by the Suncorp Group. This report should be read in conjunction with all other For personal u