Citizens Financial Group, Inc. · NYSE:CFG
Citizens Financial — KBW Winter Financial Services Symposium 2020
18 slides from Citizens Financial's conference presentation, Feb 13, 2020
Slide 1: KBW Winter Financial Services Symposium
KBW Winter Financial Services Symposium Michael Ruttledge Chief Information Officer, Head of Technology February 13, 2020 Exhibit 99.1
Slide 2: Forward-looking statements and use of key performance metrics and non-GAAP financial measures
Forward-looking statements and use of key performance metrics and non-GAAP financial measures This document contains forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. Statements regarding potential future share repurchases and future dividends are
Slide 3: Accelerating technology capabilities
Accelerating technology capabilities Significantly modernized and strengthened technology capabilities since IPO Well-positioned to compete with sufficient scale and smart use of resources Strong foundation in place: Top leadership team, excellent business alignment, disciplined prioritization, inno
Slide 4: Experienced CIO organization
Experienced CIO organization Strong leadership team with an average of ~26 years of industry experience with disciplined talent across all levels ~30% growth in in-house engineering talent in 2019 Recruited significant talent from large and small tech companies, financial institutions, consulting fi
Slide 5: Citizens technology journey – going to next level, increasing clock speed
Citizens technology journey – going to next level, increasing clock speed Invested to modernize foundational technologies and strengthen existing capabilities Limited tech investment due to parent challenges Outdated customer‐facing and back office platforms Fragmented and complex architecture Relia
Slide 6: Delivering for customers and the company
Delivering for customers and the company Significantly transforming enterprise-wide infrastructure to benefit customers and improve efficiency Adopting Agile ways of working to enable faster and efficient customer-focused innovation Digitizing the customer experience Accelerating use of advanced dat
Slide 7: Strengthening capabilities - Consumer Partnerships
Strengthening capabilities - Consumer Partnerships Recent enhancements Launched innovative merchant finance partnerships with Microsoft and ADT Implemented AI and machine learning platform to improve retail fraud and bankruptcy prediction Improved customer handling time and colleague experience thro
Slide 8: Strengthening capabilities - Commercial Partnerships
Strengthening capabilities - Commercial Partnerships End-to-end workflow tool to improve speed of customer onboarding and collaboration Trade-finance solution to enable corporate clients to digitize traditionally paper based processes Launched Electronic Bill Presentment and Payment, a new digital p
Slide 9: Enhancing digital offerings
Enhancing digital offerings Upgrading to best-in-class mobile and online platform in 2020 1st regional bank to market with national digital platform New state-of-the-art accessOPTIMA® cash management platform Innovation with merchant finance partners ~1M+ $5.8B Active mobile users Raised nationwide(
Slide 10: TOP transformation program and strategic revenue initiatives
TOP 6 transformation program and strategic revenue initiatives Selected examples Current wave of strategic revenue initiatives designed to add new capabilities and customers and position the bank well for future top-line growth Technology transformation contributes strongly to TOP 6 Transformational
Slide 11: Next Generation Technology transformation program
Next Generation Technology transformation program Tech cost structure transformation Protect the core …through five strategic pillars Enhanced engineering talent and tools Agile operating model API-enabled platform-as-a-service leveraging cloud infrastructure Seamless customer experience Personalize
Slide 12: Enhanced engineering talent and tools
Next Gen Tech - Enhanced engineering talent and tools Key milestones achieved Established advanced training program for engineers Developed talent hiring plan & achieved 100% of 2019 hiring target Increased in-house engineering talent by ~30% in 2019 Enhanced collaboration capabilities by adding too
Slide 13: Agile operating model
Next Gen Tech – Agile operating model Key milestones achieved Trained ~800 colleagues Launched first pilot pods Established flexible process for software development Implemented testing automation pilot, ready to scale 2022 target state Predominant use of agile operating model for development Operat
Slide 14: API-enabled platform-as-a-service to leverage cloud infrastructure
Next Gen Tech - API-enabled platform-as-a-service to leverage cloud infrastructure Key milestones achieved Developed strategy for PaaS, leveraging disruptive technologies and microservice architecture Initiated faster and easier access to select systems through new APIs Identified reusable APIs to e
Slide 15: Technology cost structure transformation
Next Gen Tech – Technology cost structure transformation Key milestones achieved Prioritized applications for cloud migration Developed infrastructure consolidation/simplification and application rationalization strategy 2022 target state Continue to accelerate adoption of hybrid/multi-cloud targeti
Slide 16: Protecting the core
Next Gen Tech - Protecting the core Key milestones achieved Deployed advanced capabilities to: Improve systems availability Increase visibility of threats Protect beyond CFG network Enhance resilience against denial-of-service attacks Initiated currency upgrade program Initiated program to detect an
Slide 17: Key messages
Key messages Moving rapidly from laggard to leader Top leadership team, operating discipline, culture of innovation driving our success Strong evidence of our progress ~20 FinTech partnerships First regional to launch national digital bank Innovative merchant platform Top 6 Next Gen Tech and Modern
Slide 18: Citizens Financial Group, Inc.
3* Citizens Financial Group, Inc.”
Citizens Financial Group — KBW Winter Financial Services Symposium 2020 on 6ix