Slide 1: Annual Shareholders Meeting 31 August 2022
Annual Shareholders Meeting * 31 August 2022
Slide 2: Important Notice
For personal use only IMPORTANT NOTICE • This presentation has been prepared by Serko Limited. All information is current at the date of this presentation, unless stated otherwise. All currency amounts are in NZ dollars unless stated otherwise. • Information in this presentation • is for general inf
Slide 3: Chairperson Welcome
For personal use only Chairperson Welcome Claudia Batten 3
Slide 4: Serko's Board
For personal use only SERKO’S BOARD Claudia Jan Clyde Darrin Bob Batten Dawson McConaghy Grafton Shaw 4 |
Slide 5: Order of Meeting
For personal use only ORDER OF MEETING Formal Chairperson CEO Shareholder General Business & Address Address Q&A Business Resolutions
Slide 6: Chairperson Address
For personal use only Chairperson Address Claudia Batten
Slide 7: Progress Against Our FY25 Goals
For personal use only PROGRESS AGAINST OUR FY25 GOALS 1 2 3 4 5 3yr Customer Unmanaged Managed Marketplace Culture Strategic success revenue revenue and content Grow a culture of Goals Deliver exceptional Establish significant Consistently grow Commercialise engaged Serkodians customer experience ma
Slide 8: Investing for the Opportunity
For personal use only INVESTING FOR THE OPPORTUNITY $80 $110.1 $3.6 MILLION MILLION MILLION New equity Cash on hand Average Cash raised in at the end burn /month capital raising of July 2022 4 months to July 2022 Note the additional customer receipts in FY22 had not yet reversed in Q1 FY22 but are e
Slide 9: Disruption Is at the Heart of Our Philosophy
For personal use only DISRUPTION IS AT THE HEART OF OUR PHILOSOPHY • Disruption and responding to external factors are in our DNA. • Core challenges are attraction and retention, salary inflation and changing travel market demands. • These have been anticipated and execution of plans is underway. •
Slide 10: Building Sustainable Long-Term Business Growth
For personal use only BUILDING SUSTAINABLE LONG-TERM BUSINESS GROWTH We believe strong ESG practices give Serko its social licence to operate as well as creating long-term value. Continuously innovating — to adapt to rapid environmental changes and deliver sustainable and innovative products to our
Slide 11: Strengthening Governance to Support Global Growth
For personal use only STRENGTHENING GOVERNANCE TO SUPPORT GLOBAL GROWTH Governance focus is to support sustainable growth and scale Chair of the People, Remuneration & Culture Committee: Clyde McConaghy; Chair of the Audit & Risk Committee: Jan Dawson Introduction of Technology Committee to support
Slide 12: CEO Presentation
For personal use only CEO Presentation Darrin Grafton 12
Slide 13: Our Executive Team
For personal use only OUR EXECUTIVE TEAM Tony D’Astolfo Sarah Miller Charlie Nowaczek Duanne O’Brien Senior Vice President, NORAM General Counsel & Chief Operating Officer (COO) Chief Technology Officer Company Secretary Darrin Grafton CEO & Co-founder Shane Sampson Rachael Satherley Murray Warner N
Slide 14: What's in It for Me?
For personal use only WHAT'S IN IT FOR ME? Business travel recovery will not be predictable nor linear but is heading in a positive direction. Confident that business travel will return to pre-pandemic levels over time. New approaches to business travel include remote teams travelling to be together
Slide 15: FY22 Results
For personal use only FY22 RESULTS PERFORMANCE COMPARED TO PRIOR COMPARABLE PERIOD PROFIT (LOSS) REVENUE ACTIVITY COSTS $(36m) 44% 12% 17% 320k 67% 33% 23% PRODUCT NET LOSS AFTER REVENUE TOTAL INCOME SEGMENT ROOM NIGHTS ONLINE TRAVEL DESIGN & OPERATING TAX REVENUE COMPLETED1 BOOKINGS DEVELOPMENT 1 E
Slide 16: Progress Against Our FY25 Goals
For personal use only PROGRESS AGAINST OUR FY25 GOALS 1 2 3 4 5 3yr Customer Unmanaged Managed Marketplace Culture Strategic success revenue revenue and content Grow a culture of Goals Deliver exceptional Establish significant Consistently grow Commercialise engaged Serkodians customer experience ma
Slide 17: Booking.com for Business Progress
For personal use only BOOKING.COM FOR BUSINESS PROGRESS FY 2020 FY 2021 FY 2022 FY 2023 • Agreement signed • COVID-19 pandemic • Build minimum • Experimentation • Piloting one country • Revised plan – viable solution to cover and testing focused at a time large scale migration all key countries on c
Slide 18: Booking.com for Business Conversion
For personal use only BOOKING.COM FOR BUSINESS CONVERSION • Experiment-led development and user experience tests completed in July has Shop led to significantly increased conversion. • Now building a hotel shop Dashboard Manage experience for Booking.com for Business Shop customers to better reflect
Slide 19: Managed Travel: ANZ Recovery
For personal use only MANAGED TRAVEL: ANZ RECOVERY • Australasian business travel bookings Australasia transactions as % of pre-Covid-19* have recovered strongly. 180% 160% 140% • New Zealand bookings exceed 120% pre-Covid levels due to market share 100% gains more than offsetting lower levels 80% o
Slide 20: Managed Travel: North America
For personal use only MANAGED TRAVEL: NORTH AMERICA Representation of the US managed travel market segmentation Validation phase in North America is complete. Announcement of CWT and Visa (May 2022). Three market segments:1 • Mega TMCs (~75% market share) • Mid market TMCs (~25% market share) • Dire
Slide 21: Attracting & Retaining the Best People
For personal use only ATTRACTING & RETAINING THE BEST PEOPLE • During the quarter, slight improvement in availability of technology skills, however, employment market remains challenging. • Time to hire has reduced following insourcing of recruitment. • Strong focus on career pathing and enhancing g
Slide 22: Outlook
For personal use only Outlook Claudia Batten
Slide 23: Outlook
For personal use only OUTLOOK • We remain confident in the direction of business travel and Serko's role in the recovery and beyond. • As signalled, we are increasing our rate of investment into our products and markets to support future growth. • We have a strong cash position and are committed bot
Slide 24: Thank you
For personal use only Thank you
Slide 25: Appendix
For personal use only Appendix
Slide 26: Definitions
| For personal use only DEFINITIONS Non-GAAP (generally accepted accounting practices) financial measures do not have standardised meanings prescribed by GAAP and therefore may not be comparable to similar financial information presented by other entities. Non-GAAP measures are used by management to