Insurance Australia Group Ltd · ASX:IAG

Insurance Australia — ESG Presentation (May 2005)

19 slides from Insurance Australia's sustainability presentation, May 3, 2005

1. Slide 1: Doing Sustainability: An Australian Perspective

   Doing Sustainability: An Australian Perspective Sam Mostyn Group Executive, Culture & Reputation 2-3 May 2005 12 November 2007 1

2. Slide 2: Corporate collapses and news headlines

   r ule s to Cor p rp o ra t e orat t e n s c o s urvive e Austr l ia tig h d a ls New s En alia Au s t r a g a n s c 0 02 Z e r o Hera n aud a u n t i n l a nd vo id a cco e , 19 September 2 Wall Street counts its d ea d , ld, 2 1 De t i a France- Press dying and mer c embe r2 Agence ely wounded 00 2

3. Slide 3: Our culture is our reputation

   INTRODUCTION Our culture is our reputation Reputation Strategy Purpose Culture © -3-

4. Slide 4: Insurance Australia Group

   Insurance Australia Group m._— NA ye , a NRMA SG/O cic cou Ae INSURANCE

5. Slide 5: IAG's purpose

   IAG’s purpose SHAREHOLDER, CUSTOMER, EMPLOYEE & SOCIETAL VALUE © -5-

6. Slide 6: JumpStart Autobody Traineeship and Scholarship program

   JumpStart Autobody Traineeship and Scholarship program © -6-

7. Slide 7: St John/IAG bus advertisements

   St John/IAG bus advertisements © -7-

8. Slide 8: St John/IAG internal posters

   St John/IAG internal posters © -8-

9. Slide 9: Greensafe car profiler

   Greensafe car profiler Enabling informed purchase decisions Rating cars by environmental and safety performance Collaboration with NSW EPA © -9-

10. Slide 10: Risk Radar for Smash Repairers

    Risk Radar for Smash Repairers • Interactive CD-Rom to help smash repairers manage their environmental, health & safety obligations. • Smash repairers who achieve compliance are eligible for commercial insurance discounts. • Support from 3M, DuPont and St. John. © - 10 -

11. Slide 11: Police/NRMA Insurance crime prevention van

    Police/NRMA Insurance crime prevention van © - 11 -

12. Slide 12: Climate Change: 'Solutions for Australia'

    Climate Change: ‘Solutions for Australia’ © - 12 -

13. Slide 13: NRMA Careflight HIRT

    © IAG Insurance Australia Group

14. Slide 14: IAG Annual Report and Sustainability Report

    IAG Annual Report 2003 IAG Annual Report 2004 IAG Sustainability Report 2004 © - 14 -

15. Slide 15: Sustainability Cycle - IAG

    Sustainability Cycle - IAG The Virtuous Cycle AAgreener, greener,safer safer Improvedloss Improved lossratios ratiosand and Benefitspassed Benefits passedtoto Improvedcustomer Improved customerloyalty loyalty communitywill community willlower lower expenseratios expense ratios for forIAG IAGinin cus

16. Slide 16: The hardest part – it's core business

    The hardest part – it’s core business Meritocracy Paying claims Transparency Pricing risk Honesty Managing costs Teamwork Social responsibility Reducing risk © - 16 -

17. Slide 17: Six questions of engagement

    Six questions of engagement 1. It would take a lot to get me to leave this organisation 2. I would not hesitate to recommend our organisation to a friend seeking employment 3. This organisation inspires me to do my best work every day 4. I hardly ever think about leaving this organisation to work so

18. Slide 18: How engaged are we?

    How engaged are we? Engagement Score Survey Participation Rate: 84% IAG Overall Engagement Score : 53% IAG 2003 (45%) IAG 2004 (53%) 45% 65% Stable Zone 30% Serious Zone High Performance/ Best Employer Critical Zone Zone 0% 100% © - 18 -

19. Slide 19: The challenge

    The challenge “The most significant trend (for Australian business in 2005) is going to be a heightened emphasis on ethics and reputation risk. After James Hardie, NAB and all the others there will be lots of managers asking how exposed they are. Ironically, the biggest risk is the insularity of dir

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