Slide 1: EE Q1 2015 Results
EE Q1 2015 RESULTS Olaf Swantee, CEO Neal Milsom, CFO
Slide 2: Most 4G net adds in Europe and best ever broadband net adds drive improvement
Most 4G net adds in Europe and best ever broadband net adds drive improvement in underlying operating revenue Europe’s highest 4G take-up driven by network leadership: –4G net adds of 1.7m, 4G base of 9.3m, up +224% yoy. On track to hit 14m 4G customers by year end –7,700+ corporates using 4G, inclu
Slide 3: Customer loyalty: improving underlying operating revenue and continued excellent customer retention
Customer loyalty: improving underlying operating revenue and continued excellent customer retention Q1 operating revenue +0.3% ex. Continued postpaid growth # regulation, £m Postpaid mobile M2M -1.1% +0.3% 283k 271k +12 +10 233k 229k 240k 214k 192k -21 -18 178k 1,486 1,465 1,469 216k 181k 194k 166k
Slide 4: Operational excellence: significant improvements in Retail channel performance
Operational excellence: significant improvements in Retail channel performance 5% yoy increase in store numbers NPS up 12ppts yoy (number of EE stores) Promoter Passive Detractor NPS +5% 73% 85% 522 548 79% 88% 15% 9% 6% 3% Q1/14 Q1/15 Q1/14 Q1/15 23% yoy increase in store catchment Insight area (nu
Slide 5: Platforms for growth: 4G supporting data revenue growth
Platforms for growth: 4G supporting data revenue growth Strong 4G base growth, ‘000 Mobile blended monthly ARPU growth -0.5% 9,345 +1.1% 7,664 5,626 4,183 2,885 £18.7 £18.4 £18.6 1,996 1,180 318 687 Q1/13 Q2/13 Q3/13 Q4/13 Q1/14 Q2/14 Q3/14 Q4/14 Q1/15 Q1/14 Q1/14 ex regulation Q1/15 Continued data