Also Holding Ag · SIX:ALSN
Also — Investor Presentation (September 2021)
21 slides from Also's investor presentation, September 2021
Slide 1: SupportAssist for business PCs and TechDirect
Services Technology SupportAssist for business PCs and TechDirect Features and capabilities launching with ProSupport Modernization 3.0 Customer Presentation September 2021
Slide 2: Connect and manage PCs with actionable intelligence
Connect and manage PCs with actionable intelligence ProSupport Suite for PCs takes advantage of connectivity technology & an intuitive online dashboard where you will centrally monitor and manage your PC fleet. Stay in control of better user experiences with: • Proactive and predictive detection for
Slide 3: Modern, intelligent PC management at your fingertips
Modern, intelligent PC management at your fingertips When IT is under pressure to deliver a better end-to-end PC experience, you need a portal that shows both the big picture and your next step across your entire team anytime, anywhere. TechDirect* provides: • End-to-end IT control throughout the PC
Slide 4: An enhanced modern PC management experience
An enhanced modern PC management experience Easy access to data-driven differentiators in TechDirect 1 2 3 4 A unified, modern online Easily monitor, detect Automated creation and Create rules that detect user experience with and track your entire deployment of custom and remediate issues easy navig
Slide 5: Simplify PC monitoring, tracking and management
Simplify PC monitoring, tracking and management Easily monitor and manage from your TechDirect dashboard: Centrally manage • Gain insights to your entire Dell PC environment with central access • At-a-glance audit trails and performance indicators provide transparency across your fleet Optimize, upd
Slide 6: Deliver hassle-free experience anytime, anywhere
Deliver hassle-free experience anytime, anywhere Stay ahead of potential performance issues Centrally manage • Optimize PC experience by cleaning files, tuning performance, optimizing Wi-Fi networks and more Optimize, • Protect your environment with access to security scores and virus and update & m
Slide 7: Get smarter support with AI that predicts issues
Get smarter support with AI that predicts issues How does Dell use AI to predict issues? Centrally manage Our AI engine processes the data using machine learning We alert and contact you Failure avoided to proactively resolve Optimize, update & protect Future failure Prevent Telemetry data is collec
Slide 8: Expedite PC issue resolution in fewer steps
Expedite PC issue resolution in fewer steps Automated predictive support with ProSupport Plus and ProSupport Flex Centrally manage PREDICTIVEFailure Prevented Dell Predict Auto case contacts Issue creation customer Automated proactive support with ProSupport, ProSupport Plus and ProSupport Flex Opti
Slide 9: Simplify PC monitoring, tracking and management
Simplify PC monitoring, tracking and management Focus on the health, application experience and security of Centrally manage your Dell fleet and take-action from a centralized location Application Health Security Optimize, Experience update & protect Monitor, detect, track Keep a pulse on user Visib
Slide 10: Anticipate your team's needs with data-driven insights
Anticipate your team’s needs with data-driven insights Centrally Make better data-driven decisions with health, application manage experience and security scores that zoom in on performance issues and your fleet’s needs: Optimize, • Hardware utilization including memory, CPU, GPU, battery and storag
Slide 11: Why Dell?
Why Dell? of 1121 © Copyright 2021 Dell Inc.
Slide 12: Why TechDirect with SupportAssist?
Why TechDirect with SupportAssist? More than a decade of self-service online support with 250K support 80+ Trusted by 45K enrolled companies and 2,500 Million channel partners enabled requests & 1.2 million self- dispatches globally each year1 Connected to centrally manage PCs devices globally, Secu
Slide 13: Privacy and security is paramount
Privacy and security is paramount SupportAssist only collects the information needed to resolve issues and keeps it secure You are in control. Information is safe during transport and storage. • Authorization must be given before information including configuration, Transport Storage event notificat
Slide 14: Backup
Backup of 1421 © Copyright 2021 Dell Inc.
Slide 15: Connect Dell PCs for uninterrupted performance
Connect Dell PCs for uninterrupted performance • Resolve issues up to 84% faster than our competition with real-time Get smarter support monitoring that proactively identifies and resolves issues with AI that predicts issues • Virtually eliminate unplanned downtime by predicting issues before they h
Slide 16: Smarter support, even without an IT team
Smarter support, even without an IT team Leverage SupportAssist for out-of-the-box managed benefits Most common experience for small business customers: managed by users locally, on-the-box For teams who do not choose to SupportAssist is installed on most manage their PCs centrally, Dell PCs with Wi
Slide 17: Let's get started, connect to TechDirect
Let’s get started, connect to TechDirect ProSupport Suite customers centrally manage and monitor PCs – anytime, anywhere 1 2 3 Register your company Deploy SupportAssist for Remotely manage and monitor for an account in business PCs to your fleet PCs centrally, unlocking TechDirect additional featur
Slide 18: Dell ProSupport Suite for PCs
Dell ProSupport Suite for PCs Basic ProSupport ProSupport Hardware ProSupport Plus Flex7 What you should expect from world-class support: Service Technical support the way it works best for you (phone or chat) Business hours Phone 24x7 Phone 24x7 Phone 24x7 Hardware repair to reduce productivity dow
Slide 19: Disclaimers
Disclaimers of 1921 © Copyright 2021 Dell Inc.
Slide 20: SupportAssist for business PCs disclaimers
SupportAssist for business PCs disclaimers Availability Not available on Linux, Windows RT, Android, Ubuntu or select Chrome based products. Proactive Capabilities Windows OS: SupportAssist automatically detects and proactively alerts Dell to: operating system issues, software upgrades, driver updat
Slide 21: Dell Technologies
D@LL Technologies
Also Holding — Investor Presentation (September 2021) on 6ix