Bright Horizons Family Solutions Inc. · NYSE:BFAM

Bright Horizons Family Solutions — Bright Horizons Annual Conference 2014

33 slides from Bright Horizons Family Solutions's conference presentation, Nov 21, 2014

1. Slide 1: Meet Bright Horizons Care Advantage

   SOLUTIONS WORK THE BRIGHT Horizons ANNUAL CONFERENCE Meet Bright Horizons Care Advantage™ - A New Program for Solving Needs Across Your Workforce

2. Slide 2: Bright Horizons Care Advantage

   Bright Horizons Care SOLUTIONS © Advantage™ —

3. Slide 3: Care Advantage prize ladder

   Brig ht Horizons Care SOLUTIONS © ™ a WORKa Advantage — 12 e $1 Million 11 @ $500,000 10 @ $250,000 50:50 9 @ $125,000 8 @ $64,000 7 @ $32,000 s 6 @ $16,000 ‘\ 5 $4,000 4 e $1,000 3 @ $500 2 © —-§200 re 1 e $100 4

4. Slide 4: Care Advantage prize ladder

   Brig ht Horizons Care SOLUTIONS © at WORK im Advantage” ee $1 Million $500,000 $250,000 50:50 $125,000 $64,000 $32,000 Ss $16,000 ‘\ $4,000 $1,000 $200 85 12 11 10 9 8 7 6 5 4 3 2

5. Slide 5: Question 1: $100

   e SOLUTIONS = Question 1: $100 x WORK& * Which Bright Horizons solution is the foundation of Bright Horizons Care Advantage? B: Bright Horizons Child A: College Coach Care & Early Education C: EdAssist D: Back-Up Care Advantage

6. Slide 6: Bright Horizons Care Advantage and Back-Up Care Advantage

   Brig ht Horizons Care SOLUTIONS 5 Advantage” Bright Horizons Care Advantage” Back-Up Care Adyvantage™

7. Slide 7: Care Advantage prize ladder

   Brig ht Horizons Care SOLUTIONS © T™ at WORK Advantage — 12 e $1 Million 11 @ $500,000 10 @ $250,000 50:50 9 @ $125,000 8 e@ $64,000 7 @ $32,000 s 6 @ $16,000 ‘\ 5 e@ $4,000 4 e@ $1,000 3 e

8. Slide 8: Question 2: $200

   Question 2: $200 = WORKS * What type of care is NOT delivered by Back-Up Care Advantage? A: In-Home Adult/Elder B: Center Based Child Care Care C: Pet Care D: In-Home Child Care

9. Slide 9: When Is Care Needed?

   WHEN IS CARE NEEDED?

10. Slide 10: Care Advantage prize ladder

    Brig ht Horizons Care SOLUTIONS © at WORK im Advantage” ee $1 Million $500,000 $250,000 50:50 $125,000 $64,000 $32,000 S $16,000 ‘\ $4,000 12 11 10 9 8 7 6 5 4 $1,000 3 @ $500 _ e $200 ses) e $100 =N

11. Slide 11: Question 3: $500

    Question 3: $500 = WORKS * According to more than 700 Bright Horizons clients, what is the primary objective for offering Back-Up Care Advantage? A: Increased Productivity B: Reduced Absenteeism C: Improved Well-Being D: Winning Awards

12. Slide 12: Care Advantage prize ladder

    Brig ht Horizons Care SOLUTIONS © at WORK im Advantage” ee $1 Million $500,000 $250,000 50:50 $125,000 $64,000 $32,000 S $16,000 ‘\ $4,000 (4 © §1,000 $200 ees $100 =N Ce )

13. Slide 13: Question 4: $1000

    Question 4: $1000 WORKS * How many centers and in-home agencies combined make up the Back Up Care Advantage provider network? A: 340 B: 1,000 C: 2,165 D: 3,505

14. Slide 14: Care Advantage prize ladder

    Brig ht Horizons Care SOLUTIONS © rH a WORKS Advantage — 12 e $1 Million 11 @ $500,000 10 @ $250,000 50:50 9 e@ $125,000 8 e $64,000 7 @ $32,000 3 6 @ $16,000 ‘\ $1,000 4 e 3 e $500 2 @ §200 ‘ee2 1 e $100

15. Slide 15: Question 5: $5000

    Question 5: $5000 = WORKS » What percent of care requested within two hours or less through Back-Up Care Advantage was confirmed? A: 39% B: 52% C: 93% D: 97%

16. Slide 16: Care Advantage prize ladder

    Brig ht Horizons Care SOLUTIONS © ™ a WORK Advantage — 12 e $1 Million 11 © $500,000 10 @ $250,000 50:50 9 @ $125,000 8 e@ $64,000 7 @ $32,000 s 6 @ $16,000 — ‘\ $4,000 $1,000 $200 C85 $100 =NO AW @©e@@e00

17. Slide 17: Question 6: $16,000

    Question 6: $16,000 WORKS * Back-Up Care Advantage is available in several countries. In which country is Back-Up Care Advantage not available? A: The UK B: Canada C: Ireland D: Outer Mongolia

18. Slide 18: Care Advantage prize ladder

    Brig ht Horizons Care SOLUTIONS © T™ at WORK Advantage — 12 e $1 Million 11 @ $500,000 10 @ $250,000 50:50 9 @ $125,000 8 e@ $64,000 7 @ $32,000 _ < $16,000 ‘\ $4,000 $1,000 $200 C85 $100

19. Slide 19: Question 7: $32,000

    Question 7: $32,000 = WORKS * Besides emergency / back-up care, what is another significant care need of your employees? A: Child Care B: Pet Care C: Adult/Elder Care D: All of the Above

20. Slide 20: Care Advantage prize ladder

    Brig ht Horizons Care SOLUTIONS © a WORKa Advantage” — 12 e $1 Million 11 @ $500,000 10 @ $250,000 50:50 9 @ $125,000 8 © $64,000 — $32,000 s $16,000 ‘\ $4,000 $1,000 $200 ‘ces $100

21. Slide 21: Question 8: $64,000

    Question 8: $64,000 = WORKS * How many responses are typically generated from a job posting on Sittercity? C: 12 D: 47

22. Slide 22: Care Direct Sittercity

    Care Direct™ Sittercity —— Add keywords to filter by terms found in a caregiver's profile jabit 17,249) 20,291) (20,478 (13,894 41,344 Babysitters Found Near 07101 sittercit ¥ A Babysitter in New York, New York 10017 11 Milos Away Ata Glance: Female + Age 23+ i ve se ie ok (1 review) Iman NYU studen

23. Slide 23: Care Advantage prize ladder

    Brig ht Horizons Care SOLUTIONS © at WORK im Advantage” ee 12 e@ $1 Million 1 @ $500,000 i) @ $250,000 50:50 $64,000 $32,000 S $16,000 ‘\ $4,000 $1,000 $200 C85 $100 =NOQBUQON © ©e00e000000

24. Slide 24: Question 9: $125,000

    Question 9: $125,000 = WORKS » What degree do Years Ahead Senior Care Advisors have? A: MBA B: DMD C: Master of Social Work D: PhD

25. Slide 25: Years Ahead

    Years Ahead Trusted, hands-on support Guidance through process = Experts in the field with * Provide a care path based on a master’s degree in social work independence level and need = Dedicated resource = Schedule interviews and tours * — Unlimited, one-on-one planning = Secure backup care Support

26. Slide 26: Care Advantage prize ladder

    Bright Horizons Care SOLUTIONS © Advantage” 12 e = §$1 Million 11 @ $500,000 _ 10 © $250,000 50:50 9 @ $125,000 8 @ $64,000 7 @ $32,000 Ss 6 e $16,000 ‘\ 5 e $4,000 4 e $1,000 3 e $500 CC reo 1 e $100

27. Slide 27: Question 10: $250,000

    Question 10: $250,000 = WORKS * What is the average wait time for full time center-based infant care in New York, Boston and DC2 A: 1 month B: 3 months C: 6-9 months D: 1.5 - 2 years

28. Slide 28: Care Advantage prize ladder

    Brig ht Horizons Care SOLUTIONS © ™ a WORKa Advantage — 12 e $1 Million 11 @ $500,000 _ 10 @ $250,000 50:50 9 @ $125,000 8 e@ $64,000 7 @ $32,000 s 6 @ $16,000 ‘\ 5 @ $4,000 4 e $1,000 3 e $500 2 © $200 aes) 1 e $100

29. Slide 29: Question 11: $500,000

    Question 11: $500,000 = WORKS * What is the average weekly cost for full time toddler care in a child care center in the U.S? A: $135 B: $225 Cc: $300 D: $375

30. Slide 30: Care Advantage prize ladder

    Brig ht Horizons Care SOLUTIONS © ™ at WORK & Advantage — 12 @ $1 Million — 11 @ $500,000 10 @ $250,000 50:50 9 @ $125,000 8 e@ $64,000 7 @ $32,000 s 6 @ $16,000 ‘\ 5 e@ $4,000 4 e $1,000 3 e $500 2 e $200 aes) 1 e $100

31. Slide 31: Question 12: $1,000,000

    Question 12: $1,000,000 = WORKS * What program delivers improved well-being, reduced absenteeism, and more engagement through support for emergency care, crisis care, long term care, child care, elder care, pet care, and exclusive discounts? A: Bright Horizons B: Back-Up Care Advantage Care Advantag

32. Slide 32: Back-Up Care Advantage and CareDirect

    TM Back-Up Care Advantage® CareDirectTM More than 2 million back-up care uses covering More than 1.4 million connections between more than 4.7 million lives since 2009 employees and care givers since 2009

33. Slide 33: Bright Horizons Care Advantage

    Bright Horizons Care SOLUTIONS © Advantage” —— Bright Horizons OVS Care Advantage’ A Bright Horizons Solution at Work

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