Slide 1: Wärtsilä Services Goes Digital
WÄRTSILÄ SERVICES GOES DIGITAL SOLUTIONS FOR THE MARINE, OIL & GAS AND ENERGY SECTORS CARNEGIE BANK’S SEMINAR, 1 MARCH 2016 Pierpaolo Barbone, President & EVP, Wärtsilä Services 1 © Wärtsilä 29 February 2016 Carnegie Digitalisation Seminar 2016
Slide 2: Content
Content • Who are we? Wärtsilä Services in brief • Digitalisation in Services • Customer engagement: Wärtsilä Online Services • Digital Maintenance Services: Remote support • Asset Performance Optimisation: Wärtsilä Genius • Co-creation in the digital age: Wärtsilä Marine Mastermind • Digitalisation
Slide 3: Wärtsilä Services' Mission and Strategic Goal
Wärtsilä Services’ Mission and Strategic Goal Wärtsilä Services’ Mission We create lifecycle services with our customers, enhancing their business – whenever, wherever. Wärtsilä Services’ Strategic Goal Our customers recognize us as their most valued and competitive service partner: competent, relia
Slide 4: Wärtsilä Services 2015 in brief
Wärtsilä Services 2015 in brief The size and scope of the Services business provides a platform for further growth. 43% of 56% of Wärtsilä group Wärtsilä’s net sales personnel Net Sales [MEUR] 2015 2014 Change Personnel 2015 2014 Change Services 2,184 1,939 +13% Services 10,592 10,692 -1% Wärtsilä g
Slide 5: Net sales growth (MEUR)
Net sales growth (MEUR) 2 184 +13% 1 908 1 939 1 830 1 830 1 823 1 816 1 842 1 550 1 266 1 093 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 5 © Wärtsilä 29 February 2016 Carnegie Digitalisation Seminar 2016
Slide 6: We are where our customers need us to be
We are where our customers need us to be 11,000 service professionals in 70 countries, 160 locations… Marine installed base by operating country Power installed base by operating country Service locations 6 © Wärtsilä 29 February 2016 Carnegie Digitalisation Seminar 2016
Slide 7: Services in a nutshell
Services in a nutshell In one year: 115,000 deliveries, 117,000 16,300,000 kg We serve constituting more than unique of parts, with a total 900,000 line items, packed materials volume of 46,700 m3 12,000 in 134,000 packages stored customers 66,700 Around 106,000 We maintain ...One promise export tra
Slide 8: Who are our customers?
Who are our customers? OFFSHORE CRUISE & FERRY SPECIAL VESSELS MERCHANT & NAVY ENERGY HYDRO OIL & GAS MARINE • +181 GW installed base • +24 GW and approx. 600 installations covered by service agreements • +14’500 installations connected to Wärtsilä Online Services 8 © Wärtsilä 29 February 2016 Carne
Slide 9: A broad range of expertise and services
A broad range of expertise and services Engine services Propulsion services Electrical and Automation Hydro & Industrial services services Seals and Bearings Service agreements Service projects Training services services 9 © Wärtsilä 29 February 2016 Carnegie Digitalisation Seminar 2016
Slide 10: The only way forward is growth
The only way forward is growth We will grow by • Doing more business with existing customers • Exploring Customer first Go digital opportunities within new customer segments by leveraging current competences • Acquiring businesses in Asset & lifecycle growing markets management New customer access 1
Slide 11: Megatrends that drive digitalisation
Megatrends that drive digitalisation Growing Universal amount connectivity of data Growing Globalisation focus on the of value chains environment Intelligent Exploratory solutions and analytics and services visualisation 11 © Wärtsilä 29 February 2016 Carnegie Digitalisation Seminar 2016
Slide 12: The digital transformation
The digital transformation • Digitalisation is about rethinking services with the help of modern technology to make services easier, faster and more valuable. • Digitalisation can also offer new ways to increase revenue and growth potential. • Wärtsilä is utilising connectivity and data gathering to
Slide 13: Dimensions of digitalisation
Dimensions of digitalisation Human behaviour New business models Ultimately, digitalisation is about change Digitalisation is changing how companies in human behaviour. It’s a cultural change create value for their customers, and that’s having a net positive effect on our these changes can be profou
Slide 14: Wärtsilä's focus areas for digital value creation
Wärtsilä’s focus areas for digital value creation 1. 2. 3. Customer Digital Asset engagement: maintenance performance services: optimisation: Online Remote Genius Services Support 14 © Wärtsilä 29 February 2016 Carnegie Digitalisation Seminar 2016 Doc.ID: Revision: Status:
Slide 15: Wärtsilä Online Services – transparency for the customers
Wärtsilä Online Services – transparency for the customers My Parts Online installations Technical TechRequest knowledge Warranty Online Wärtsilä Online services, brings savings to your operations by less handovers and manual steps 16 © Wärtsilä 29 February 2016 Carnegie Digitalisation Seminar 2016
Slide 16: Wärtsilä Online Services – optimising our processes
Wärtsilä Online Services – optimising our processes Procurement Logistics Fleet or Technical Operations and installation support maintenance administrative tasks Tehnical knowledge: Manuals and bulletins My installations: access and manage information on your installations and equipment Parts Online
Slide 17: Digital maintenance services
Digital maintenance services • Interactive and real-time data helps secure and optimise the operation of power plants and vessels. • Utilising this data can help predict maintenance and competence needs well in advance, enabling better planning. • Transparency of real-time data from order to invoici
Slide 18: Digitalisation happened yesterday...
Digitalisation happened yesterday... • Data and sophisticated data analysis are becoming a key part of operations. • Information based on analytics can help secure and optimise the operations of power plants and vessels, and therefore improve e.g. safety and efficiency of equipment. • Utilising data
Slide 19: Virtual concepts
Virtual concepts Solutions based on 3D design can offer new ways to benefit from real-time information and knowledge to: • Enhance technical assistance • Support maintenance and servicing • Enable new types of virtual training concepts from video training to holograms and augmented reality. • Increa
Slide 20: Asset & lifecycle management
Asset & lifecycle management We will continue to develop and commercialise our portfolio of value-adding services: • Asset performance management agreements • Retrofits • Upgrading of installed base • Solutions for remote monitoring and real-time optimisation Focus areas for agreements: • Marine: LN
Slide 21: © Wärtsilä 29 February 2016 Carnegie Digitalisation Seminar 2016
23 © Wärtsilä 29 February 2016 Carnegie Digitalisation Seminar 2016
Slide 22: Wärtsilä Genius Services
WÄRTSILÄ GENIUS SERVICES 24 © Wärtsilä 29 February 2016 Carnegie Digitalisation Seminar 2016
Slide 23: Wärtsilä Genius services
Wärtsilä Genius services • Asset performance optimisation develops and manages services and solutions that enhance the performance of our customers’ assets and business • We will be recognised as industry leader in Digitalisation and increase Wärtsilä service sales by improving our customers´ satisf
Slide 24: Increase competitiveness and effectiveness with real-time optimisation
Increase competitiveness and effectiveness in your daily operations with real-time optimisation 2626 © Wärtsilä 29 February 2016 Wärtsilä Genius Solutions
Slide 25: Would you like to Optimise?
Would you like to Optimise? Increase your Explore others’ best Manage fuel and other operational efficiency practises operating costs Marine Energy Marine Energy Marine Energy Solutions Solutions Solutions Solutions Solutions Solutions Optimise your asset Use the most according to your convenient, s
Slide 26: Improve availability and predictability with lifecycle maintenance
Improve your asset and business availability and predictability with lifecycle maintenance 28 © Wärtsilä 29 February 2016 Wärtsilä Genius Solutions
Slide 27: Would you like to Predict?
Would you like to Predict? Align operational Match maintenance to Financial predictability decisions on the your operational actual condition profile of the equipment Marine Energy Marine Energy Marine Energy Solutions Solutions Solutions Solutions Solutions Solutions Get the most Increase your reve
Slide 28: Ensure the safety of your operations and get instant support
Ensure the safety of your operations and get instant support whenever and wherever you need it 30 © Wärtsilä 29 February 2016 Wärtsilä Genius Solutions
Slide 29: Would you like to Solve?
Would you like to Solve? Remote support to Get prompt advise Shortest possible time ensure safe operation from the best experts to solve any technical globally to your issue operational matter Marine Energy Marine Energy Marine Energy Solutions Solutions Solutions Solutions Solutions Solutions 31 ©
Slide 30: Wärtsilä Genius Services
WÄRTSILÄ GENIUS SERVICES ESSENTIAL SYSTEMS ENTIRE VESSEL / PLANT WHOLE VALUE CHAIN 3RD PARTY EQUIPMENT SINGLE EQUIPMENT 32 © Wärtsilä 29 February 2016 Carnegie Digitalisation Seminar 2016
Slide 31: Co-creation in the digital age
Co-creation in the digital age • Digitalisation rewrites the rules of competition – Lower entry barriers • Networking between companies is a must to succeed – Open interfaces – Co-creation across the value chain 34 © Wärtsilä 29.2.2016 Carnegie Digitalisation Seminar 2016 Doc.ID: Revision: Status:
Slide 32: Wärtsilä Marine Mastermind – Open Innovation Contest
Wärtsilä Marine Mastermind – Open Innovation Contest • Digitalised service offering in marine business • Targeted for start-ups and growth companies • Objective for Wärtsilä to: – Explore the disruptive initiatives – Learn from lean start-up mindset • Launched in Slush 2015 www.wartsila.com/marinema
Slide 33: 47 Applications, 17 Countries, 5 Finalists
Wärtsilä Marine Mastermind Status 47 APPLICATIONS 17 COUNTRIES 5 FINALISTS Finalists: http://www.wartsila.com/marinemastermind 36 © Wärtsilä 29.2.2016 Carnegie Digitalisation Seminar 2016
Slide 34: Digitalisation through the eyes of Wärtsilä Services
Digitalisation through the eyes of Wärtsilä Services • Digitalisation is about rethinking the services with the help of modern information technology to make operations easier, faster and more valuable. • The value of digital services comes from sophisticated data collection, analytics and informati
Slide 35: Our digital story in a nutshell
Our digital story in a nutshell • Long history in digitalisation • Digitalisation is a cornerstone of our growth strategy – Expect clear gains going into the future – Further ramp-up – hundreds of people involved • More product launches and incremental improvements to Wärtsilä Genius and Wärtsilä On
Slide 36: Thank You
Thank You www.wartsila.com 39 © Wärtsilä 29 February 2016 Pierpaolo Barbone