Koninklijke Ahold Delhaize N.V. · EURONEXT:AD
Koninklijke Ahold Delhaize — Ahold Delhaize — Investor Day (November 2021)
34 slides from Koninklijke Ahold Delhaize's investor day presentation, November 2021
Slide 1: Investor Day
Investor Day Ahold Delhaize
Slide 2: Leading Together - Frans Muller
io) Ahold 9 Delhaize Leading Together Frans Muller President & Chief Executive Officer
Slide 3: Eat well. Save time. Live better.
; * Eat well. Save time. Live better.
Slide 4: Our values
2% Ahold 9 Delhaize Our values Ahold Delhaize - Investor Day 2091 4
Slide 5: Leading Together: Our values, vision and purpose
8% Ahold 49 Delhaize Leading Together Our values Our vision Ahold Delhaize - Investor Day 2021 Our purpose Eat well. Save time. Live better. Courage Integrity Teamwork Care We drive change, We do the right Together, we take We care for our customers, are open minded, thing and earn ownership, collab
Slide 6: Our strategy drove growth and positioned us well
2% Ahold 9 Delhaize Our strategy drove growth 4 positioned us well to serve our customers Our 2018 CMD commitments ‘Annual Free cash flow of ~€1.8 billion for 2019 to 2091* Average ~€2 billion in 2019 and 2020 with €1.7 billion expected in 2091E €1.8 billion in cumulative Save for Our Customers savi
Slide 7: We have built a strong portfolio
Ahold X89 Delhaize We have built a strong portfolio... Strengthening our positions [ #1) $sToPasHoP. ORn.-.| FOOD LION Ahold Delhaize - Investor Day 2021 Source: *Mega Image #I in Bucharest; FreshDirect #2 in Manhattan region mo | a F
Slide 8: Gained market share across our brands
2% Ahold 9 Delhaize ..and have gained market share across our brands Strengthening our positions Market Share Growth of Top 5 brands of Ahold Delhaize (ppt change Q2 2029! vs. Q2 2019) +2.0 ppt Ahold Delhaize - Investor Day 2091 8
Slide 9: Delivering strong online growth
Delivering strong online growth Net Consumer Online Sales (in € billions) Hl bol.com EUdl US 76 US pick up points 4 click- and-collect 43 locations by 45 end of 2021 os) . bol.com unique monthly visits in ~3.8 Belgium & Ke) Netherlands 0.8 1.0 2018 2019 2020 2091 Ahold Delhaize - Investor Day 2091
Slide 10: Evolving preferences of customers
%) Ahold Delhaize Evolving preferences of customers Looking ahead, shifting customer behavior provides us an opportunity to accelerate our strategy across key priorities Ahold Delhaize - Investor Day 2091 10 Source: McKinsey, US consumer sentiment and behaviors during the coronavirus crisis, August
Slide 11: We have a repeatable formula for growth
Ahold SS Delhaize We have a repeatable formula for growth Strengthening our positions Customer facing brands Customer facing brands Je Sstopzsuop @ FOOD LION GalleGall United States Europe 6 Indonesia = Avg. 3lk sqft x Average Avg. 7k sqft x ~2,000 stores selling area ~5,300 stores 2903 eCommerce 90
Slide 12: Ahold Delhaize priorities for the next years
2% Ahold 9 Delhaize 4 priorities for the next 4 years For customers For operations Serve Accelerate the customers with omnichannel deeper (digital) transformation & relationships continue to be the best local operators Ahold Delhaize - Investor Day 2091 For H&S Lead the transformation into a healthy
Slide 13: Ahold Delhaize priorities for the next years
2% Ahold 9 Delhaize 4 priorities for the next 4 years For customers For operations Serve Accelerate the customers with omnichannel deeper (digital) transformation & relationships continue to be the best local operators Ahold Delhaize - Investor Day 2091 For H&S Lead the transformation into a healthy
Slide 14: Our omnichannel customer value proposition
2% Ahold 9 Delhaize Our omnichannel customer value proposition is at the core of how our brands grow Customer priority Customer priority Ahold Delhaize - Investor Day 2091 14
Slide 15: Offer the freshest groceries, unlock healthy eating
@% Ahold 9 Delhaize Offer the freshest groceries 6 unlock healthy eating and living for all Customer priority: Fresh & Healthy Customer priority Ahold Delhaize - Investor Day 2091
Slide 16: Be the recognized local leader
2% Ahold 9 Delhaize Be the recognized local leader, connected 4 trusted by customers and communities Customer priority: Local & Trusted SL & Great Value Rich I & Healthy Convenient Local 9 Customer & Trusted priority Relevant Assortment med Personalized a Leading Own Brands Ss ® Ahold Delhaize - Inv
Slide 17: Deliver relevant personalized information and offerings
@% Ahold 9 Delhaize Deliver relevant personalized information, services, offerings 4 promotions Customer priority: Personalized Customer priority Ahold Delhaize - Investor Day 2091
Slide 18: bol.com, a powerful asset focused on the customer
2% Ahold Delhaize bol.com, a powerful asset with a relentless focus on the customer Customer priority products offered on bol = ~34m Relational NPS in NL& BE-FL 30+ Number of local 47 k entrepreneurs on bol (3P) ~ ~2x bol.com net ~ ox consumer online sales by 2095 EBITDA by 2025 3 game changers goin
Slide 19: Ahold Delhaize priorities for the next years
2% Ahold 9 Delhaize 4 priorities for the next 4 years For customers For operations Serve Accelerate the customers with omnichannel deeper (digital) transformation & relationships continue to be the best local operators Ahold Delhaize - Investor Day 2091 For H&S Lead the transformation into a healthy
Slide 20: Accelerating the omnichannel transformation
Ahold SS Delhaize We are accelerating the omnichannel transformation across core capabilities... Operational priority Scaled tech and capabilities experience Agile culture be CULE operations &| priority merchandising Omnichannel engagement Data & analytics Digital & in-store experience Prism eCommer
Slide 21: Executing a clear omnichannel formula across our brands
..and executing a clear omnichannel formula across our brands Scaled service hubs, technology and capabilities Ahold Delhaize - Investor Day 2091 Europe & United States . Indonesia DIGITAL LABS <P Capabilities Digital & a» Partnerships Technology Hub GA Services Services i of | Business @ ADUSA Func
Slide 22: We will continue to drive operational excellence
Ahold SS Delhaize We will continue to drive operational excellence Operational priority Profit margin (8) Ahold Delhaize Competitor | Competitor 2 Competitor 3 Competitor 4 Competitor 5 2015 2017 2018 2019 2020 Ahold Delhaize - Investor Day 2091 22
Slide 23: Ahold Delhaize priorities for the next years
Ahold SS Delhaize 4 priorities for the next 4 years For customers For operations For H&S Accelerate the Lead the omnichannel transformation transformation & into a healthy 4 continue to be the sustainable food best local operators system Serve customers with deeper (digital) relationships 23 Ahold D
Slide 24: We make healthy and sustainable choices easy
We make healthy and sustainable choices easy Customers Empower customers to make healthy Drive the decarbonization and sustainable choices within of our businesses and partners to a planetary boundaries. |.5-degree future by becoming net zero. Product Develop a healthy and sustainable Minimize food
Slide 25: Healthier planet, healthier people
Healthier planet Our operations Our farmers and suppliers Healthier people Customers Product Communities Associates ‘Gro in Goodness wo. *subjéct to AGM approval 4 Ahold Delhaize ~Investor Déy 26 25
Slide 26: Net zero carbon emissions
net zero carbon emissions net zero business
Slide 27: Ahold Delhaize priorities for the next years
Ahold SS Delhaize 4 priorities for the next 4 years For customers For operations Serve Accelerate the customers with omnichannel deeper (digital) transformation & relationships continue to be the best local operators Ahold Delhaize - Investor Day 2091 For H&S Lead the transformation into a healthy 4
Slide 28: We will unlock new customer connections
Ahold @ Delhaize We will unlock new customer connections Portfolio priority Driving richer customer experiences and touchpoints Ahold Delhaize - Investor Day 2021 Win in Philadelphia Win in urban markets Leverage strengths of leading #1 and #2 food and #1 online marketplace 28
Slide 29: New customer propositions and complementary revenue streams
Ahold SS Delhaize We will drive new customer propositions and complementary revenue streams Portfolio priority Test-scale new customer propositions €| billion Scale complementary revenue streams Ahold Delhaize - Investor Day 2091 Scaling AH Testing Piloting 29
Slide 30: Reinforcing our omnichannel leading positions across the portfolio
* Ahold SS Delhaize Across the portfolio, we are focused on reinforcing and strengthening our omnichannel leading positions Our portfolio ambition Our focus a) Create a uniquely local omnichannel customer experience for every brand Drive a portfolio of brands with growing #1 or #2 omnichannel positi
Slide 31: Our financial ambitions
Ahold Delhaize Our _ financial ambitions Ahold Delhaize - Investor Day 2091 s a Profitable = ® +€1Ob Sales growth vs. 2091 Fully allocated eCommerce by 2025 8) >»€6b Cumulative Free Cash Flow ) 9x Net consumer online sales growth vs. 2091 © €lb Complementary revenue streams by 2025 High-Single Digit
Slide 32: All of the above is enabled by Best Talent
Ahold Delhaize All of the above is enabled by Best Talent We have strong, engaged and inclusive workplaces For customers « . Strong ~4|0,000+ associates in |O countries Serve customers with t \ t | deeper (digital) ‘alent pools Fobs j relationships P >45,000 new jobs in 2020 For operations Engaged (
Slide 33: Creating the leading local food shopping experience
Ahold SS Delhaize We are creating the leading local food shopping experience 9 a Local ©) Shopping Stay rooted in Make shopping our brands’ Food easy, personal local and convenient Leading communities, Keep food at the through a truly Experience contributing center of our seamless Be the and serving
Slide 34: Thank you
& Ahold ¥ Delhaize Thank you FOOD#ALION §sToPasHor. Bane Giant Qe ‘Company £03 GalleGall Peaped Brrr DELHAIZE albert .DOLcom™ IIE 67 Tempo J esmemune [ENAS02 feshdirect er Ahold Delhaize Proud companies of