Natwest Group Plc · LSE:NWG
Natwest — Investor Day (June 2022)
18 slides from Natwest's investor day presentation, Jun 14, 2022
Slide 1: Data Strategy Round Table
Data Strategy Round Table Zachery Anderson - Chief Data and Analytics Officer 14 June 2022
Slide 2: Data underpins our strategic priorities and our purpose
A relationship bank for a digital world Data underpins our strategic priorities and our purpose Providing personalised digital insights to drive customer primacy Creating simpler digital journeys and protecting customers from fraud Integrating analytics to support capital and carbon optimisation We
Slide 3: Supporting customers at every stage of their lives
Supporting customers at every stage of their lives Operating at scale across We are a leading UK bank serving 19 million customers1 our One Bank model We are a leading UK bank with 19 million customers Wealth Commercial & Retail Premier Private giving us a large and Institutional differentiated data
Slide 4: We are investing in our people and data capabilities
Supporting customers at every stage of their lives £bn We are investing in our Investment spend1 0.3 people and data FY’21 – FY’23 0.9 capabilities ~£3bn 0.9 ~£3bn Continuing to successfully invest our multi-year ~£3bn c.80% (~£2.4bn) relates to programme Digital and Technology Growth Mandatory2 pro
Slide 5: Improving engagement
Supporting customers at every stage of their lives We are driving better 2.3m 2.3m personalised personalised 5x 5x improvement improvement quality engagement with our customers Improving prompts prompts in in initial click- initial click- engagement acted upon acted upon through rates through rates
Slide 6: We are using data to predict individual needs over the next 5 years
Supporting customers at every stage of their lives Retail Banking Wealth We are using data to Current CLV campaigns Initial CLV use in recent campaigns predict individual needs CLV-driven financial 2x increase in over the next 5 years, Engaging and Encourage prioritised referrals health checks has A
Slide 7: Data is helping us to fight financial crime, reduce fraud costs and keep customers safe
Supporting customers at every stage of their lives NatWest improving against industry • c.90% reduction in account opening fraud Data is helping us to fight annual fraud costs since 2019 financial crime, reduce • More than 5 million customers have turned fraud costs and keep on debit card transactio
Slide 8: Powered by innovation and partnerships
Powered by innovation and partnerships Data is supporting our purpose First bank New products and insights to introduce a carbon-tracking feature in our mobile banking app are delivered at pace to our customers The financial sector is a key 250k retail enabler in the drive towards customers have acc
Slide 9: Data underpins our income growth target
Supporting customers at every stage of their lives Data underpins our We are using data to meet more of our customer needs and improve engagement income growth target Better use of data is helping us to meet more of our +13 Main Bank NPS2 Improvements in in 2021 (Ranked 3rd) customer needs and drive
Slide 10: Simple to deal with
Simple to deal with Simplifying the digital experience drives +46 Retail Banking efficiencies and customer mobile NPS2 satisfaction at March 2022 versus +28 online NPS2 and +15 branch NPS2 Digital insights and improved journeys give customers control 157k customers successfully updated their Custome
Slide 11: Data capabilities are sharpening capital allocation and improving returns in C&I
Sharpened capital allocation Single view of the customer Data capabilities are sharpening capital Better strategic Drives One Bank Validates allocation and improving connectivity - commitments made capital resource returns in C&I through Commercial, RBSI at the deal approval allocation / and NWM sta
Slide 12: Key messages
Key messages Data underpins our strategic priorities and will help to deliver our financial targets Enhanced capability Supporting our customers with personalised conversations to improve Multi-year investment programme engagement Powering our offering through innovation and partnerships Scaling up
Slide 13: Spotlight on Youth
Spotlight on Youth Simon Watson - Head of Youth for Retail Banking Information Classification − Secret
Slide 14: We are growing our primary customer base in key segments such as Youth
Supporting customers at every stage of their lives Youth Segment in the UK: c.4.7 million1 NatWest Group Youth Opportunity We are growing our Participants Youth Up to 1m of our Retail primary customer base in Increased competition from Banking customers either have Fintechs / challengers, key segmen
Slide 15: We are focused on engaging customers earlier in the life cycle
Supporting customers at every stage of their lives Youth Strategy: Be the easiest and most useful bank for parents, and be persistently engaging and relevant for young people. We are focused on engaging customers Enablers earlier in the life cycle to 1 2 3 build customer primacy Simplified our Impro
Slide 16: NatWest Rooster Money provides us with a unique youth and family proposition
Supporting customers at every Acquired Connected NatWest Rooster Money to stage of their lives Rooster Money – Oct-21 NWG Mobile App via Open Banking APIs NatWest Rooster Money provides us with a unique youth and family Whole of market - existing & new to proposition bank customers Easy ‘on-ramp’ fo
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Slide 18: Cautionary and Forward-looking statements
Cautionary and Forward-looking statements The guidance, targets, expectations and trends discussed in this presentation represent NatWest Group management’s, current expectations and are subject to change, including as a result of the factors described in the “Risk Factors” on pages 406-426 of the N