Star Alliance International Corp. · OTC:STAL
Star Alliance International — Product and Service Overview
22 slides from Star Alliance International's investor presentation, June 2004
Slide 1: Star Alliance Media Briefing on Products & Services
Star Alliance Media Briefing on Products & Services Lee Hock Lye Vice President Products and Services
Slide 2: Star Alliance Products & Services
Star Alliance Products & Services Ó Move Under One Roof Ó Seamless Travel Experience Ó Quality of Service Products and Services p. 2
Slide 3: Move Under One Roof
Move Under One Roof not only involves physical collocation, but changes the way we work and communicate with our customers ! Products and Services p. 3
Slide 4: Objective of Move Under One Roof
Objective of Move Under One Roof To develop exclusive Star Alliance terminals or terminal areas providing joint airport facilities, such as: 4 ticket sales offices 4 check-in counters 4 lounges 4 transfer and baggage services 4 operations offices Products and Services p. 4
Slide 5: Benefits of Move Under One Roof
Benefits of Move Under One Roof 4 Provide harmonised services to all Star Alliance customers 4 Ease connections for customers and baggage 4 Simplify orientation for the customers at an airport 4 Reduce duplication of investments Products and Services p. 5
Slide 6: Current Move Under One Roof activities: Los Angeles
Current Move Under One Roof activities Los Angeles Provide input and support the airport in its long term development programme. Products and Services p. 6
Slide 7: Current Move Under One Roof activities: Miami
Current Move Under One Roof activities Miami Co-locate all Star Alliance members in the new Concourse ‘J‘ by 2006. Products and Services p. 7
Slide 8: Current Move Under One Roof activities
Current Move Under One Roof activities Development of a masterplan to co-locate all Star Alliance members in one terminal by 2008. Concentrate Star Alliance members in the London Co-locate all Star renovated Charles-de- Warsaw Alliance members in Gaulle Terminal 1 by the new terminal Paris Nagoya 20
Slide 9: Current Move Under One Roof activities
Current Move Under One Roof activities Co-locate all Star Alliance members in the new Terminal 1 by 2006. Co-locate all Star Alliance members at Tokyo the new Chubu Airport by 2005. Nagoya Bangkok Co-locate all Star Alliance members at the new International Airport by late 2005. Products and Service
Slide 10: Move Under One Roof: Star Alliance Lounges
Move Under One Roof Star Alliance Lounges 4 To be constructed where the combined traffic volume of all operating Star Alliance carriers warrents this investment. 4 The existing Star Alliance Lounge in Zurich has won several awards. 4 Star Alliance lounges to be built in Los Angeles and Nagoya. Produ
Slide 11: Move Under One Roof: Common Baggage Service Facilities
Move Under One Roof Common Baggage Service Facilities 4 A single and convenient point of contact for the customer. 4 All services provided will follow alliance-wide procedures and standards to ensure consistency of service. 4 These facilities are already in existence at the following airports: Budap
Slide 12: Star Alliance Products & Services
Star Alliance Products & Services Ó Move Under One Roof (MUOR) Ó Seamless Travel Experience Ó Quality of Service Products and Services p. 12
Slide 13: Seamless Travel Experience
Seamless Travel Experience The key mission of Star Alliance Products & Services is to provide a seamless, reliable and consistent travel experience to all Star Alliance customers. The following projects will help make any journey easier and hassle-free. Products and Services p. 13
Slide 14: Seamless Travel Experience: Interline Electronic Ticketing
Seamless Travel Experience Interline Electronic Ticketing 4 Customers will soon be able to use electronic tickets across the Star Alliance network regardless of where they fly and how many member airlines they fly with. 4 Interline electronic ticketing is under development and is set to be implement
Slide 15: Seamless Travel Experience: Self Service Kiosks
Seamless Travel Experience Self Service Kiosks 4 Customers travelling on any Star Alliance carrier will be able to check-in at any Star Alliance Self Service Kiosk. 4 The Star Alliance kiosk will widen the choice of check-in options for our customers, thus providing faster and more efficient check-i
Slide 16: Seamless Travel Experience: Star Connections
Seamless Travel Experience Star Connections 4 Increasing number of connecting passengers add to the complexity of the overall system. 4 Star Connections are harmonised procedures and service standards to enhance customer and baggage transfers between Star Alliance carriers. 4 Star Alliance has devel
Slide 17: Products and Services
STAR ALLIANCE ¢4p” The airline network for Earth. Ve Products and Services
Slide 18: Star Alliance Products & Services
Star Alliance Products & Services Ó Move Under One Roof (MUOR) Ó Seamless Travel Experience Ó Quality of Service Products and Services p. 18
Slide 19: Quality of Service: Quality Management
Quality of Service Quality Management A high level quality management concept ensures consistent product delivery across the Star Alliance network. 4 Worldwide recognition of status and privileges. 4 A smooth, hassle-free travel experience. 4 Convenient global access. Products and Services p. 19
Slide 20: Quality of Service: Service Audits
Quality of Service Service Audits Star Alliance is committed to ensuring that the set service standards are adhered to. Consequently, the Star Alliance Quality Management conducts regular service audits. Products and Services p. 20
Slide 21: Quality of Service: Best Practices
Quality of Service Best Practices 4 Each Star Alliance member brings into the alliance its unique culture, systems and business background. Star Alliance ensures that best practices in each airline are shared among the members in order to continuously improve service to our customers. 4 An additiona
Slide 22: Thank you!
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