Daniel Thwaites Plc · AQUIS:THW
Daniel Thwaites — Investor Presentation (July 2021)
8 slides from Daniel Thwaites's investor presentation, Jul 4, 2021
Slide 1: Welcome Host ELMA Example
Aaron Lighthouse Welcome Host Evie Roberts Daniel Thwaites Property 1 04/07/2021
Slide 2: ELMA Line Manager Preparation
TOFT, on wy TE 6 POA Sr RS Rites bleu g Sac ELMA ... er Line Manager Preparation Sars DANIEL THWAITES It’s time to prepare... grab a drink and spend some time making some notes before your team member’s ELMA. To help us smash our business performance and profitability, ELMA focuses on 3 things: What
Slide 3: First ELMA for Aaron so no previous objectives set
Aaron demonstrates warm hospitality really well. A recent example was when he greeted a family recently who had travelled far and been stuck in traffic on the way to the property. He was great with the parents, taking their bags, offering coffee and making a dinner reservation. He also offered the c
Slide 4: A good few months, customer reviews and key learning
A good few months. Aaron has had a number of mentions on great customer reviews and is known for his friendly welcome. Key learning was the need for attention to detail when following function sheets, this was noticed at a recent wedding where the wrong coloured bows were used on the backs of the ch
Slide 5: Good examples discussed about customers and feedback
Good discussion, talked through examples of Good examples discussed about bringing the purpose to life. Aaron marked outstanding properties as ‘I'm on track’ and I customers and feedback, strength marked it as ‘I’m getting there’ upon is warm hospitality, focus area for discussion it was agreed it w
Slide 6: Agreed objectives and timeframes
Build knowledge by Sep 2021 learning two new SOP’s for restaurant Organise ‘Cinema Club’ including Aug 2021 dates, times, equipment, write SOP and communicating with key people Focus on improving Aug 2021 attention to detail, minimising errors from function sheets Reception training to increase conf
Slide 7: ELMA... Developing Your Team
DANIEL THWAITES ELMA... Developing Your Team OF eR OFTHE a My or SS Rites Walang oxic S Sy i y LAM... CONTRIBUTING Ante pwr ~ When we talk about development, we often think about a training course, however, that’s only one option of a whole range of amazing development ideas for your team! Why not t
Slide 8: We Are... Contributing
1AM... CONTRIBUTING AS A NeL THWAe WE ARE... DANIEL THWAITES Making people feel at ease... through our real hospitality delivered in a socially responsible way by friendly faces in our outstanding properties in great locations. DANIEL THWAITES