Standard Bank Oil ETN — Standard Bank — Investor Presentation (June 2020)

8 slides from Standard Bank Oil ETN's investor presentation, June 2020

Slide 1: Personal & Business Banking, South Africa
Personal & Business Banking, South Africa Sim Tshabalala
Slide 2: Contents
Contents z South African Environment z Customer Relationship z Key Challenges z Going Forward 2
Slide 3: Socio-Political Environment
Socio-Political Environment z The Ideological Barrier z Impact of our political environment on - Monetary Policy - Industrial Policy - Policy for the Financial Sector z Risks and Challenges 3
Slide 4: Competitive Environment
Competitive Environment z Nedbank z FNB z ABSA z Smaller Banks z Environmental Challenge – The dedicated banks act and SAPO z Other – Furniture Retailers, Telcos, Global? 4
Slide 5: Customer Relationship
Customer Relationship z Customer Service remains a priority - Invigorated focus on customer experience in dealing with the end to end services that we offer - Promoting our readiness to embrace the customer (Internally & Externally) z Looking to substantiate and increase the customer propositions on
Slide 6: Key Challenges
Key Challenges z Competition Commission z FICA z National Credit Act z Basel II 6
Slide 7: Going Forward
Going Forward z Continuing to grow our customer relationships - Service & Monitoring of Service Levels - Staff Training (NCA, Basel and General) z Continued organisational focus on deposit acquisition - Acquisition & Retention z Increased focus on Collections Activity in our Lending Areas z Expectin
Slide 8: Standard Bank
W Standard Bank