Infosys Limited · NSE:INFY
Infosys — Infosys BPM — Investor Presentation (September 2016)
20 slides from Infosys's investor presentation, Sep 8, 2016
Slide 1: SunTrust Transformation Journey – Resources, Robotics, Client-Experience
All Lines Have Been Muted to Ensure Call Quality. Please use chat feature for assistance. SunTrust Transformation Journey – • To Access the audio portion of the webcast, please click Quick Start on the Resources, Robotics, Client-Experience toolbar on the top left and select Call Me. • Enter the pho
Slide 2: How Hackett's Executive Advisory Supports the Journey
How Hackett’s Executive Advisory Supports the Journey Embedding proven Best Practices in your organization Hackett Best Practices Dedicated Advisory best webcasts Team best practices in from practices action performance repository research leaders Understand Your Needs value performance & Initiative
Slide 3: Consumer Lending Transformation Journey
3 Consumer Lending Transformation Journey
Slide 4: Speakers
4 Speakers CHAD Lloyd SVP, Consumer Lending BILL Andryusky SVP, Consumer Loan Operations Executive KAPIL Jain SVP & Global Head of Sales and Enterprise Capability
Slide 5: Reimagining BPO
ee WG ¥ Infosys Reimagining BPO SunTrust __ Infosys Work Evolution Triangle Amplifying Value Triangle Work Packets (Activities Done Manually - Paper, Hand Written, Typed, etc.) Best-of-Breed Tools / Customization / Reports 1 Enhancements - Rest Through BPO. Enhance Stakeholder Experience Enhancing H
Slide 6: Reimagining BPO
6 Reimagining BPO Global Mining Major UK Based Pharma Giant US Based Retail Giant Multinational Hi Tech Discreet Manufacturer US Based Multinational Technology Company • Manage 70% Order • Provide Sourcing & • Achieved 35% of • Reduced lead time • We provide order Management Procure-to-Pay spend sav
Slide 7: Reimagining BPO
7 Reimagining BPO Global Mining Major UK Based Pharma Giant US Based Retail Giant Multinational Hi Tech Discreet Manufacturer US Based Multinational Technology Company • Manage 70% Order • Provide Sourcing & • Achieved 35% of • Provide online • Provide order Management Procure-to-Pay spend savings s
Slide 8: SunTrust at a glance
8 125 Years $191b Assets $21b Market Cap $8.2b Revenue 1497 Retail Branches 2160 ATMs CIO 100 for Innovative Business Technology
Slide 9: Business Problem & Identifying Critical Metrics
9 Business Problem & Identifying Critical Metrics Efficiency ratio Client satisfaction 1. Cost optimization Using operational levers that impact pull 2. Improve revenue opportunities HOW? through rates and improve client experience
Slide 10: Efficiency Ratio
10 No. Of Resources Resource Cost Skillset Productivity Total Cost Vendor Services Other Ops Cost Infrastructure Cost Technology Cost Efficiency Ratio Cycle Time Pull Through Rate Sourcing Quality Credit Policy Revenue Accessibility Customer Experience Response Time Ease Of Process
Slide 11: Recommendations
11 Recommendations Automation to… Revamp existing Operating Model by redesigning existing roles to be more client focused and to enable sales & focus on revenue 1. Improve productivity 2. Reduce resource cost 3. Impact cycle time to improve Pull Through Ratio
Slide 12: Consumer Origination Transformation Solution Summary
12 Consumer Origination Transformation Solution Summary Function Recommended Change Levers Impacted Revenue / Cost Benefit • Automation of the Preliminary approval • Reduce effort – reduce cost Frontline • No. of Resources process through Robotic Process • Improve Cycle Time – Loan Office • Cycle Ti
Slide 13: Operating Model
13 Operating Model PREVIOUS PROPOSED Mtg Pvt. Mat. Credit Mtg Pvt. Mat. Credit Retail Subordination Retail Subordination Xsell Wealth Accts. Cards Xsell Wealth Accts. Cards Under- Data Data Data Data FLO FLO FLO writers Entry Entry Automated FLO Review Entry Entry Branch decision (15% to (80% to 85%
Slide 14: Consumer Originations Transformation – Program Plan
14 Consumer Originations Transformation – Program Plan Project Scope Research and Implementation and Perfecting Solution Business Blue Print Analysis Evaluation Implement all Prepare project Data Analysis Bring together tasks and plan and key to set output all elements of activities & milestones tar
Slide 15: Critical Performance Metrics
15 Critical Performance Metrics Cycle Time – 30 Days Acceptance Ratio – 83% Booking Ratio – 79% 41 41 81% 86% 87% 86% 86% 86% 87% 79% 30 30 83% 78% 79% 79% 78% 83% 28.87 25.71 24.46 25.02 26.24 27.60 73% 73% 71% Jan-16 Feb-16 Mar-16 Apr-16 May-16 Jun-16 Jan-16 Feb-16 Mar-16 Apr-16 May-16 Jun-16 Nov-
Slide 16: Contract and Payment: Outcome + Fixed Price
16 CONTRACT PAYMENT Outcome + Fixed Price 1. Large % of all payments to Infosys linked with completion of milestones with desired metric 1. Outcome: Improvement in Business Metric and 2. Time Defined Penalties for non completion on realization of business saves all projects tracks 2. Penalties: On m
Slide 17: Teammate and Branch Feedback
17 Teammate and Branch Feedback “In my almost 14 year career with SunTrust (all within the CLSC), our centers have been through several changes in job functions, titles, Kris and I were in West Florida last processes, and teams. The recent month and were discussing the Transformation was at a comple
Slide 18: Q&A
18 Q&A
Slide 19: Contact Information
Contact Information KAPIL JAIN SVP & GLOBAL HEAD OF SALES & ENTERPRISE CAPABILITY 10 UPPER BANK STREET CANARY WHARF, LONDON E14 5NP PHONE:+44 734 270 3392 www.infosysbpo.com kapil_jain@infosys.com
Slide 20: Statement of Confidentiality and Usage Restrictions
www.thehackettgroup.com Statement of Confidentiality and Usage Restrictions This document contains trade secrets and information that is sensitive, proprietary, and confidential to The Hackett Group the disclosure of which would provide a competitive advantage to others. As a result, the information