Slide 1: Cover letter to stock exchanges: Investor Presentation
30th July 2024 To: National Stock Exchange of BSE Limited (Scrip Code: India Limited (Scrip Code: FSL) 532809) Exchange Plaza, Phiroze Jeejeebhoy Towers, Plot no. C/1, G Block, Dalal Street, Bandra-Kurla Complex Mumbai - 400 001 Bandra (East), Mumbai - 400 051 Dear Madam/ Sir, Sub: Investor Presenta
Slide 2: Investor Presentation July 2024
INVESTOR PRESENTATION JULY 2024
Slide 3: Disclaimer
Disclaimer Certain statements in this presentation concerning our future growth prospects are forward-looking statements, which involve a number of risks and uncertainties that could cause actual results to differ materially from those in such forward- looking statements. The risks and uncertainties
Slide 4: Firstsource: Who we are?
Firstsource: Who we are? Established in 2001 Specialized BPS partner Hyper-focused, domain-centric teams with cutting-edge tech, Public listing in 2007 data, and analytics 200+ global clients# including 29,231* Firstsourcers 19 Fortune 500 companies and 3 FTSE 100 companies Across US, UK, India, Phi
Slide 5: Part of RP-Sanjiv Goenka Group
Part of RP-Sanjiv Goenka Group Too Yumm is a rapidly growing snack brand, Committed to powering millions of Indian homes and captivating consumers with its flavorful and better-for- businesses with reliable electricity through its you snacking Group turnover of generation and distribution services P
Slide 6: We work with the leading global enterprises
We work with the leading global enterprises… 5 of Top 15 Mortgage Servicers in the US 5 of Top 15 Banking & Communications Media Mortgage Lenders in the US Financial Services & Technology 6 of Top 10 ▪ Asset Finance ▪ Streaming Services, Cable TV Credit card issuers in the US ▪ Credit Cards ▪ Broadb
Slide 7: And are market leaders in our solution offerings
And are market leaders in our solution offerings Market Leader Star Performer Healthcare Payer Operations Customer Experience (CX) Collections Peak Matrix Assessment | 2023 ▪ Omnichannel engagement ▪ White-labeled digital collections Major Contender ▪ Active user personalization ▪ First-party & thir
Slide 8: Our strategic priorities
Our strategic priorities… Cross-sell/up-sell into existing clients Simplify Expand the organization capabilities Improve Amplify margins the ‘Firstsource’ brand Elevate TOP-QUARTILE REVENUE GROWTH Tech employee experience in everything we do CONCURRENT MARGIN EXPANSION Copyright © 2024 Firstsource 7
Slide 9: That are showing results
That are showing results Our recent strategic deal wins Total headcount Selected by one of the Top five banks in the UK, a long-standing client for a large transformational program 29,231 27,940 25,947 23,953 Won a large deal from a Fortune500 managed health care companies in the US, one of our 22,3
Slide 10: We expect wider adoption of Gen AI
We expect wider adoption of Gen AI … Most enterprises are still early in their GenAI adoption cycle • After initial exuberance, enterprises are now looking at Gen AI in a more holistic manner • Cost of compute and predicting same for future is gaining attention • Scaling experiments and its implicat
Slide 11: And building capabilities to address the opportunity
And building capabilities to address the opportunity FirstSense.AI Partner FirstSense.AI Studio ecosystem Suite of AI led Our proprietary Sandbox ecosystem An initiative to across Robotics, solutions and framework to for experimentation, proactively engage Process and Task platforms to drive acceler
Slide 12: We are socially conscious
We are socially conscious Firstsource ranked in the top 96th percentile on the Dow Jones Sustainability Index Score of 62 on the CSA metric as well as on the ESG metric in the first year of participation One of only three Indian IT & ITES companies included in the S&P Global Sustainability Yearbook
Slide 13: And focused on shareholder value creation
And focused on shareholder value creation 5 Years Stock Performance NSE: FSL | BSE: 532809 | Reuters: FISO.BO| Bloomberg: FSOL:IN Market Capitalisation: US$2.2bn | Average daily trading volume: US$ 7.8mn FSL | 445% Nifty IT | 163% Jul-19 Jan-20 Jul-20 Jan-21 Jul-21 Jan-22 Jul-22 Jan-23 Jul-23 Jan-24
Slide 14: Our Leadership Team
Our Leadership Team Ritesh Idnani Dinesh Jain Sohit Brahmawar Aftab Javed Aniket Maindarkar Hasit Trivedi MD & CEO Chief Financial Officer Chief Operating Officer Chief Human Resources Chief Marketing Officer Chief Digital & AI Officer Officer Vivek Sharma Venkatgiri Vandali Rajiv Malhotra Arjun Mit
Slide 15: In summary
In summary… We see potential to grow at an accelerated pace over the medium term… • Discontinuities caused by macro and technology shifts are creating market opportunities • Our ‘market positioning’ gives us an advantage …Helped by our unique differentiators… • Roster of long-standing relationships
Slide 16: Factsheet
Factsheet Copyright © 2024 Firstsource 15
Slide 17: Financial performance snapshot | Q1FY25
Financial performance snapshot | Q1FY25 Revenue (in $ million) Revenue (in ₹ million) 5.6% 18.5% 16.0% -5.7% 2.0% 15.4% 7.1% 23.9% 16.6% 1.7% 5.2.% 17.1% 6.6% 17.9% 14.6% -1.1% 1.1% 14.8% 63,362 17,911 60,223 59,212 795 765 750 50,780 685 215 40,986 38,263 578 548 FY19 FY20 FY21 FY22 FY23 FY24 Q1FY2
Slide 18: Key performance indicators | Q1FY25
Key performance indicators | Q1FY25 Return on Equity (%) Return on Capital Employed (%) 17.6% 17.6% 17.7% 15.7% 15.4% 15.3% 14.1% 14.1% 13.9% 13.9% 13.4% 12.9% 12.3% 12.3% FY19 FY20 FY21 FY22 FY23 FY24 Q1FY25* FY19 FY20 FY21 FY22 FY23 FY24 Q1FY25* Cash Flow (in ₹ million) Debt Position (in ₹ million
Slide 19: Performance summary | Q1FY25
Performance summary | Q1FY25 REVENUE ₹ EBIT ₹ ₹ 17,911 Million ₹ 1,970 Million (US$ 215 Million) (Margin 11.0%) YoY growth of 17.1% YoY growth of 10.1% YoY constant currency growth of 14.8% YoY margin contraction of 70bps QoQ constant currency growth of 6.5% QoQ margin flat ₹ PROFIT AFTER TAX EARNIN
Slide 20: Revenue distribution | Q1FY25
Revenue distribution | Q1FY25 By verticals By geography By delivery location Diverse 5.6% RoW 0.0% Offshore CMT 35.0% 22.3% UK US 31.8% 68.2% BFS 36.4% Onshore 65.0% Healthcare 35.7% Banking & Financial Services Healthcare North America EMEA Onshore Communication, Media & Tech Diverse Industries Res
Slide 21: Cons. IndAS financials | Profit & Loss Statement
Cons. IndAS financials | Profit & Loss Statement In ₹ million Q1FY24 Q2FY24 Q3FY24 Q4FY24 FY24 Q1FY25 QoQ YoY Income from services 15,267 15,417 15,948 16,693 63,325 17,839 6.9% 16.8% Other operating Income 25 (17) 18 12 37 72 - - Revenue from operations 15,292 15,400 15,966 16,705 63,362 17,911 7.2
Slide 22: Cons. IndAS financials | Balance Sheet
Cons. IndAS financials | Balance Sheet In ₹ million As on 31-Mar-24 As on 30-Jun-24 In ₹ million As on 31-Mar-24 As on 30-Jun-24 ASSETS EQUITY AND LIABILITIES Non-Current Assets Shareholder's Funds Fixed assets 2,461 3,164 Equity share capital 6,970 6,970 Right-of-use assets 6,355 6,515 Reserve and
Slide 23: Cons. IndAS financials | Cash Flow Statement
Cons. IndAS financials | Cash Flow Statement In ₹ million 3 Month ended June 30, 2023 3 Month ended June 30, 2024 Cash Flow from Operating Activities Net profit before taxation and non controlling interest 1,553 1,673 Depreciation and amortization 613 729 Finance costs (For borrowing & lease liabili
Slide 24: Operating Metrices | Q1FY25
Operating Metrices | Q1FY25 Q1FY23 Q2FY23 Q3FY23 Q4FY23 Q1FY24 Q2FY24 Q3FY24 Q4FY24 Q1FY25 Banking & Financial Services 46.3% 43.4% 41.8% 40.3% 40.8% 40.8% 38.3% 37.3% 36.4% Revenue by Healthcare 32.1% 34.5% 34.2% 33.2% 32.6% 32.7% 33.5% 32.9% 35.7% Vertical Communications, Media & Tech 20.2% 20.2%
Slide 25: FY25 Business outlook
FY25 Business outlook 11.5-13.5% 11-12% constant currency EBIT margin revenue growth (Earlier: 11-12%) (Earlier: 10-13%) Copyright © 2024 Firstsource 24
Slide 26: Thank You
THANK YOU Investor relations Investor relations Copyright © 2024 Firstsource