Hdfc Life Insurance Co. Ltd. · NSE:HDFCLIFE

Hdfc Life Insurance — Motilal Oswal AGIC Investor Conference 2018

13 slides from Hdfc Life Insurance's conference presentation, Aug 28, 2018

  1. Slide 1: Technology for sustainable growth

    Technology for sustainable growth Motilal Oswal AGIC | Aug 28, 2018 | Mumbai Amitabh Chaudhry, MD & CEO, HDFC Life This is the sole and exclusive property of HDFC Life. August 27, 2018

  2. Slide 2: Life insurers have experienced recurrent realignment of operating model

    Life insurers have experienced recurrent realignment of operating model Emergence of online Agency-led Shift from traditional channel leads to product business, dominated to market-linked innovation; insurers by traditional products products invest in mobility tools 2001 - 2006 2011 - 2014 Pre-2001

  3. Slide 3: Technology is pivotal for sustainable growth

    Technology is pivotal for sustainable growth Mega trends impacting the insurance industry 1 3 Emergence of aggregation Customer is going digital platforms for millenials Insurer’s objectives  Unmet financial needs  Under-served customer segments  Profitable growth Distribution partners straddling

  4. Slide 4: At HDFC Life, technology has played a key role in transformation

    At HDFC Life, technology has played a key role in transformation • Scalability • Ownership of e-product space • Plug & play partner integration Benefits • Optimized processes • Empowered sales force • Platforms and ecosystems • Paperless issuance • Segregation b/w Systems of • Technology: from back

  5. Slide 5: We are leveraging technology to create a responsive operating model

    We are leveraging technology to create a responsive operating model 1 3 Leverage partner ecosystems Sales accelerators Frictionless Bionic customer distributor journeys AI-led simplified 24*7 service Nudge & recommendation engines Tech @HDFC Life Deeper partner Plug and play architecture integration

  6. Slide 6: Tapping into networks to shorten journeys and deliver superior customer experience

    1.1 Tapping into networks to shorten journeys and deliver superior customer experience Marketing and consumer insights Payments Risk management Physical access Customer data Sales platform Note: Brands depicted are illustrative to explain the concept

  7. Slide 7: Redefining customer service: 24*7 via customer's preferred channel

    1.2 Redefining customer service:24*7 via customer’s preferred channel Self-service 24*7 access to bots full service InstaServ – Next Gen customer servicing app • No physical request forms required Email bot Twitter bot Chat bot SPOK NEO ELLE • Verification using OTP authentication • Automated and in

  8. Slide 8: Modular IT architecture allowing easy integration with partners

    2.1 Modular IT architecture allowing easy integration with partners Plug and play architecture for faster go-live On-the-go information MIS for partners’ Enhanced security to flow to achieve straight- performance with prevent misuse of through processing advanced analytics* customer data Non-traditi

  9. Slide 9: Leveraging digital tools to realize synergies

    2.2 Leveraging digital tools to realize synergies  Faster processing through instant data flow,  Issuance TAT reduced from Real-time e-KYC integration 4 to 3 days in Q1 FY19 1 fulfillment  Robotics-led optimization has led to efficient  89 processes automated processes using Robotics  Video-ena

  10. Slide 10: Accelerators for sales force enablement

    3.1 Accelerators for sales force enablement Learn anytime anywhere  90% of sales employees active on online training Interactive learning on functional and domain skills NLP-based query resolution  1.5 million queries answered within 7 months 24*7 access to process and product info of launch Geo-t

  11. Slide 11: Industry-first digital toolbox to develop bionic distribution

    3.2 Industry-first digital toolbox to develop bionic distribution  Collects and stores all enterprise data on the cloud  Repository for all nudges (images, videos, etc.)  Capabilities to catalogue, search and find relevant data Benefits for distributor  Finds the most relevant buying journey bas

  12. Slide 12: Technology will not replace, but augment, human touch

    Technology will not replace, but augment, human touch Sales force enablement Customer experience  Enabling sales force for better  Range of physical and digital modes to prospecting and faster closure self-serve or get served  Deeper understanding of customer profile  On-demand, Omni-channel cus

  13. Slide 13: Thank You

    Thank You Thank You

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