Woolworths Group Ltd · ASX:WOW
Woolworths — Shareholder Meeting (November 2020)
38 slides from Woolworths's shareholder meeting presentation, Nov 12, 2020
Slide 1: AGM Presentation and Address
12 November 2020 For personal use only ASX Market Announcements Office Australian Securities Exchange 20 Bridge Street Sydney NSW 2000 AGM Presentation and Address Please see attached the presentation and prepared address to today’s Woolworths Group AGM. Marcin Firek Company Secretary Woolworths Gro
Slide 2: CEO's Address
Annual General Meeting 2020 CEO’s Address Thursday 12 November 2020, 10 am (AEDT) For personal use only Good morning everyone. As the video shared earlier today highlighted, the events of 2020 have significantly changed the way we live and work. It has also tested the resilience and agility of many
Slide 3: CEO's Address (continued): digital and in-store
It was a transformative year for our digital businesses. From the time of the escalation of COVID cases at the end of February, there has been a material step-change in the demand for the convenience of online shopping and home delivery as well as a material increase in the number of customers who a
Slide 4: CEO's Address (continued): BIG W and partnerships
The material profit improvement in F20 for BIG W was a particular highlight. This was made possible through the sustained multi-year efforts of the BIG W team to enhance range, value and in-store experience and their successful response during COVID to meeting customers’ home, leisure and entertainm
Slide 5: CEO's Address (continued): Q1 sales and outlook
Total Group sales were $17.9 billion for Q1, up 12.3% on the same quarter last year. Group eCommerce sales growth remains strong at 87% which was supported by further capacity improvements across our network. During Q1, 22 BIG W stores were closed to in-store customers and 85 ALH venues and managed
Slide 6: Annual General Meeting 2020
For personal use only 2020 Woolworths Group Limited ABN 88 000 014 675 Annual General Meeting 2020 AGM 1
Slide 7: Welcome to Country – Uncle Timothy Gray
Welcome to Country – Uncle Timothy Gray For personal use only National Reconciliation Week mural 2020 AGM 2
Slide 8: Annual General Meeting
For personal use only 2020 Annual General Meeting 2020 AGM 3
Slide 9: Notice of Meeting
Notice of Meeting For personal use only Click on the ‘Downloads’ icon on the bottom right of your screen 2020 AGM 4
Slide 10: How to participate
How to participate For personal use only 2020 AGM 5
Slide 11: How to change screen size
How to change screen size For personal use only 2020 AGM 6
Slide 12: How to vote
How to vote For personal use only Click on the ‘VOTE’ icon Complete your voting card 2020 AGM 7
Slide 13: How to ask a question
How to ask a question For personal use only Click on the ‘Ask a Question’ icon Select the resolution to which your question relates and type your question 2020 AGM 8
Slide 14: Shareholder questions
Shareholder questions For personal use only • Please limit your questions to two per item of business • Please submit each question separately • Limit of 512 characters • Please submit questions now 2020 AGM 9
Slide 15: Customer service questions
Customer service questions For personal use only Contact our customer support team for each business by visiting www.woolworths.com.au/shop/page/ help-and-support-faq or call +61 1300 767 969 2020 AGM 10
Slide 16: Annual General Meeting
For personal use only 2020 Annual General Meeting 2020 AGM 11
Slide 17: Chairman's Address
For personal use only 12 Chairman’s Address
Slide 18: Six key issues
Six key issues For personal use only • Impact of COVID-19 on customers • New ways-of-working • Salaried team member payment shortfall • Talent development • Sustainability • Board composition 2020 AGM 13
Slide 19: Impact of COVID-19 on customers
Impact of COVID-19 on customers For personal use only • Acceleration in eCommerce and digital traffic • In-store experience - Availability, Fruit & Veg, Ease of Pick up, Queue Wait Time • Delivery Now (Crowd), contactless boot services, Delivery Unlimited, MFC • Store segmentation • Our Brand 2020 A
Slide 20: New ways-of-working
New ways-of-working For personal use only • Priority #1: safety of team and customers • Remote/office-based • Productivity and protocols • Virtual tours • Showcases to the Board • Mental health - partnership with Sonder, I am Here 2020 AGM 15
Slide 21: Salaried team member payment shortfall
Salaried team member payment shortfall For personal use only • Apologised • Consequence management: CEO, CPO, ELT, Chair voluntary reduction • Independent investigation • Next steps – remediation, assurance, simplification Published across media outlets October 2019 2020 AGM 16
Slide 22: Talent development
Talent development For personal use only • Key priority for Board • Dedicated talent executive • Development program • Rotational development • External Board review • Remuneration to attract, retain and motivate 2020 AGM 17
Slide 23: Sustainability
Sustainability For personal use only • Intrinsic to our Purpose • Investor focus • Business not Government-led. Diversity, RAP and Refugee Employment Program • Board Sustainability Committee • Key issues: modern slavery, climate, SBTi, plastics (TerraCycle) and health 2020 AGM 18
Slide 24: Board composition
Board composition For personal use only • Make up of skills – retailers, finance, strategy, operations • CEO/Chair relationship • Culture of the Board • Performance reviews • Retirement of Jillian Broadbent AC and upcoming director appointment 2020 AGM 19
Slide 25: CEO's Address
For personal use only 20 CEO’s Address
Slide 26: Living our purpose and operating COVIDSafe
Living our purpose and operating COVIDSafe For personal use only • Established COVIDSafe standards (PPE, Health, Hygiene, Cleaning, Social distancing) • COVIDCare based approach to team wellbeing • COVIDSafe Tribe established to navigate horizons 1 and 2 • Appointed Chief Medical Officer • COVIDSafe
Slide 27: Customer 1st Team 1st Brand & Culture
Customer 1st Team 1st Brand & Culture For personal use only • Strong increase in Group VOC NPS and Brand NPS scores in H2 • Named Australia’s second most trusted brand during COVID-19 by Roy Morgan Risk Monitor • Team recognition bonus paid to store team members reflecting their contribution • $281
Slide 28: Connected, Convenient and Safe Ways to Shop
Connected, Convenient and Safe Ways to Shop For personal use only • Strong digital and online sales growth across X businesses despite initial capacity issues • WooliesX online capacity doubled including addition of 78 home delivery stores • Established partnerships with Sherpa, Drive Yello and Uber
Slide 29: Differentiate our Food Customer Propositions
Differentiate our Food Customer Propositions For personal use only • 72 Renewals and 29 new stores opened in Australia and New Zealand • Progress on first eStores in Carrum Downs, VIC and Penrose and Moorhouse, NZ • Smart Stores in Rototuna, NZ and Millers Junction, VIC and Chullora, NSW • Priority
Slide 30: Evolve our Drinks Business
Evolve our Drinks Business For personal use only • Improvements in Dan’s range, convenience, and value really resonating with customers • Growth in Pinnacle sales following renewed focus, particularly in Wine • BWS On Demand delivery expanded to over 950 stores • BWS Uber Eats partnership rolled out
Slide 31: Unlock Value in our Portfolio
Unlock Value in our Portfolio For personal use only • Material BIG W profit improvement in F20 • Progress on partnerships as part of Ecosystem including Endeavour Group and Qantas Frequent Flyer relaunch • Announced strategic investment in PFD Food Services • Started to scale up adjacent businesses
Slide 32: Better for Customers, Simpler & Safer for Stores & Support
Better for Customers, Simpler & Safer for Stores & Support For personal use only • Material improvements in team safety in F20 • Team 1st, customer 1st approach to safety during COVID • Completed supplier optimisation program including invoice automation and simplified trading terms • Announcement o
Slide 33: Results - full year 2020
Results - full year 2020 For personal use only Continuing operations1 CHANGE $ MILLION CHANGE NORMALISED2 Sales 63,675 6.2% 8.1% EBIT 3,219 18.3% (0.4)% NPAT attributable to Woolworths Group shareholders 1,602 (8.4)% (1.2)% Earnings per share (basic) 127.5 (5.0)% - Dividend per share – cents 94 (7.8
Slide 34: Results – first quarter 2021
Results – first quarter 2021 For personal use only COMPARABLE CHANGE GROWTH Australian Food 12,033 12.9% 11.5% New Zealand Food (NZD) 1,877 6.9% 5.8% BIG W 1,115 20.4% 22.3% Endeavour Drinks 2,654 21.4% 20.0% Hotels 313 (33.2)% n.m. Total first quarter sales for the Group 17,853 12.3% 2020 AGM 29
Slide 35: Woolworths Group Food and Everyday Needs Ecosystem
Woolworths Group Food and Everyday Needs Ecosystem For personal use only 1 Providing additional 2 Leveraging our Food services and points of business for B2B customers presence for customers and foodservice adjacencies so they can shop when, both, domestic and where & how they want international 4 E
Slide 36: Sustainability Plan 2025
Sustainability Plan 2025 For personal use only 2020 AGM 31
Slide 37: For personal use only
~~ e We create / = better experiences together for a better tomorrow. * a
Slide 38: Disclaimer
Disclaimer For personal use only This presentation contains summary information about Woolworths Group Limited (Woolworths Group) and its activities current as at the date of this presentation. It is sourced from and should be read in conjunction with Woolworths’ other periodic and continuous disclo
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