Sparebank 1 Nord-norge · OSL:NONG
Sparebank 1 Nord-norge — Q1 2013 Earnings Presentation
76 slides from Sparebank 1 Nord-norge's earnings presentation, Apr 25, 2013
Slide 1: Presentation of 1st Quarter Report 2013
Presentation of 1st Quarter Report 2013
Slide 2: SpareBank 1 Nord-Norge Group
SpareBank 1 Nord-Norge Group Vision: For Nord-Norge! Head office: Tromsø Organisation: 5 regions Regional offices: Hammerfest Tromsø Harstad Bodø Mo i Rana Branches: 74 Man-years Group: 873 Man-years parent bank: 656 2
Slide 3: Interim report for Q1 2013 – Group
Interim report for Q1 2013 – Group • Continuing good macroeconomic situation in Northern Norway • Return on equity after tax; 11.3 % (12.1 %) • Good core banking operations • Increased interest margin within the corporate market is under implementation. Increased interest margin retail market with e
Slide 4: Market value NONG - 2013
Market value NONG - 2013 150 148 146 144 142 140 138 136 134 132 130 128 126 124 122 120 118 116 114 112 110 108 106 104 102 100 150 148 146 144 142 140 138 136 134 132 130 128 SpareBank 4 126 NORO-NORGE 124 122 120 118 116 114 112 110 108 106 104 102 100 januar februar mars april 13 —— Oslo SE, Ben
Slide 5: Market value NONG - 2013
Market value NONG - 2013 Profit NONG 2013: + 38,48 % (as at 24.04.13) 5
Slide 6: Northern Norway – current economic status
Northern Norway – current economic status High activity level, growth and optimism • Seafood; high production and prices for salmon - weak markets for cod • Oil and gas activities moving North, oil services as well • Mining and mineral sector expect slowdown in international markets • Construction –
Slide 7: Organisation of the financial services Group per 31.03.13
Organisation of the financial services Group per 31.03.13 SpareBank 1 Nord-Norge Financial Services Group - Tromsø SpareBank 1 Gruppen AS - Bodø SpareBank 1 Finans Nord-Norge AS Equity stake 19,5 % Equity stake 100 % EiendomsMegler 1 Alliansesamarbeidet SpareBank 1 DA Lofoten AS Equity stake 17,74 %
Slide 8: New organisation
New organisation CEO Finance Markets Risk Management/compliance Business development HR/internal services Communication Subsidiaries and strategic ownerships Region Region Region Region Region Datterselskap Helgeland Salten Hålogaland Troms Finnmark • Increased business and customer orientation of t
Slide 9: Financial targets
Financial targets • Capital adequacy ratio – CET-1 12.5 % or higher in 2015 • Profitability ROE shall be comparable to the performance of bank peers. The targeted after-tax return is minimum 6 percentage points above the yield on long-term government bonds • Effectiveness – Yearly average increase i
Slide 10: Capital adequacy – new regulations
Capital adequacy – new regulations …”From 2013 the Board of Directors in the financial institutions are requested to decide upon their long-term minimum goal for Common Tier 1 capital adequacy” The Board of Directors of SpareBank 1 Nord-Norge will review the bank’s capital adequacy goal in connectio
Slide 11: Capital adequacy ratio - Group
Capital adequacy ratio - Group 17 % 15 % 13 % 11 % 10,84 % 10,73 % 10,72 % 10,62 % 10,23 % 10,31 % 10,30 % 9% 9,66 % 7% 5% 3% 03.11 06.11 09.11 12.11 03.12 06.12 09.12 12.12 03.13 Common Equity Tier I % incl 65% result Lower limit Common Equity Tier I 11
Slide 12: Capital adequacy - Group
Capital adequacy - Group • SpareBank 1 Nord-Norge shall maintain incontestable financial strength and satisfy the defined minimum requirements for capital at all times. Current financial strength target: Common Equity Tier 1 (CET 1) of 12.5% or higher in 2015. The long term CET 1 target will be revi
Slide 13: Financial targets
Financial targets • Capital adequacy ratio – CET-1 12.5 % or higher in 2015 • Profitability ROE shall be comparable to the performance of bank peers. The targeted after-tax return is minimum 6 percentage points above the yield on long-term government bonds • Effectiveness – Yearly average increase i
Slide 14: Profit and loss account - Group
Profit and loss account - Group Result for the period (Amounts in NOK million) 31.03.13 31.03.12 Net interest income 280 281 Net fee-, commision and other operating income 198 126 Net income from financial investments 91 149 Total net income 569 556 Total costs 294 282 Result before losses and write
Slide 15: Quarterly summary – Profit and loss account figures
Quarterly summary – Profit and loss account figures (Amounts in NOK million) 1Q13 4Q12 3Q12 2Q12 1Q12 Net interest income 280 307 293 285 281 Net fee-, commision and other operating income 198 202 172 156 126 Net income from financial investments 91 30 79 2 149 Total net income 569 539 544 443 556 T
Slide 16: Net interest income - Group
Net interest income - Group 4,00 % 350 300 3,00 % 250 200 2,00 % 150 100 1,00 % 50 0 0,00 % 1Q11 2Q11 3Q11 4Q11 1Q12 2Q12 3Q12 4Q12 1Q13 Net interest income Agency loans Perc.of aver.tot.ass. Perc. incl. Agency loans 1Q11 2Q11 3Q11 4Q11 1Q12 2Q12 3Q12 4Q12 1Q13 Net interest income 275 276 296 282 28
Slide 17: Changes in net interest income 4q12 to 1q13
Changes in net interest income 4q12 to 1q13 390 -3 5 -2 1 -7 370 -9 -3 -4 350 330 310 369 347 290 270 250 Net interest Deposits Lending Lendring Deposits Days Guarantee Other Net intrest Net interets income 4Q12 margin margin margin private volume fund fee income group income 1Q13 corporate companie
Slide 18: Lending margin, Parent bank
Lending margin, Parent bank 3,00 % 2,62 % 2,50 % 2,47 % 2,50 % 2,41 % 2,28 % 2,38 % 2,38 % 2,01 % 2,22 % 1,94 % 2,00 % 1,89 % 1,87 % 1,89 % 1,82 % 1,83 % 2,06 % 1,67 % 1,92 % 1,78 % 1,68 % 1,70 % 1,68 % 1,50 % 1,63 % 1,49 % 1,32 % 1,34 % 1,00 % 0,50 % 0,00 % 1.q.10 2.q.10 3.q.10 4.q.10 1.q.11 2.q.11
Slide 19: Customer deposit, Parent bank
Customer deposit, Parent bank 1,20 % 1,00 % 0,76 % 0,94 % 0,80 % 0,87 % 0,64 % 0,65 % 0,59 % 0,76 % 0,60 % 0,65 % 0,63 % 0,46 % 0,62 % 0,61 % 0,55 % 0,51 % 0,32 % 0,40 % 0,46 % 0,44 % 0,19 % 0,20 % 0,10 % 0,05 % 0,01 % 0,16 % 0,00 % -0,01 % 0,00 % 1.q.10 2.q.10 3.q.10 4.q.10 1.q.11 2.q.11 3.q.11 4.q
Slide 20: Margin development
Margin development Measured against average funding cost 20
Slide 21: Net fee, commision and other operating income
Net fee, commision and other operating income (Amounts in NOK million) 1Q13 4Q12 3Q12 2Q12 1Q12 Guarantee commissions 6 7 8 7 5 Other fee- and commission income 185 190 171 162 136 Fee- and commission income 191 197 179 169 141 Fee- and commission costs 10 15 19 19 21 Net fee- and commission income
Slide 22: Income from financial investments
Income from financial investments (Amounts in NOK million) 31.03.13 31.03.12 Dividends 1 2 Income from joint ventures 89 81 Gains/losses and net value changes on shares 5 6 Gains/losses and net value changes on foreign exchange 8 12 Gains/losses and net value changes on certificates and bonds (incl.
Slide 23: Core banking operations (excl. income from financial investments)
Core banking operations- (excl. income from financial investments) (Amounts in NOK million) 1Q13 4Q12 3Q12 2Q12 1Q12 Net interest inc ome 280 307 293 285 281 Net fee- and commission inc ome 181 182 160 150 120 Other operating inc ome 17 20 12 6 6 Total costs 294 295 266 277 282 Underlying banking op
Slide 24: Group companies result before tax
Group companies result before tax (Amounts in NOK million) 31.03.13 31.03.12 SpareBank 1 Finans Nord-Norge AS 20 694 15 734 SpareBank 1 Nord-Norge Invest AS -9 627 -1 574 SpareBank 1 Regnskapshuset Nord-Norge AS 4 163 266 EiendomsMegler 1 Nord-Norge AS 3 738 3 220 SpareBank 1 Nord-Norge Forvaltning
Slide 25: Financial targets
Financial targets • Capital adequacy ratio – CET-1 12.5 % or higher in 2015 • Profitability ROE shall be comparable to the performance of bank peers. The targeted after-tax return is minimum 6 percentage points above the yield on long-term government bonds • Effectiveness – Yearly average increase i
Slide 26: Group operating costs
Group operating costs (Amounts in NOK million) 31.03.13 31.03.12 Change Wages and salaries 129 114 15 Pension costs 9 9 0 Social costs 13 10 3 Total personnel costs 151 133 18 Administration costs 84 84 0 Total personnel- and general administration costs 235 217 18 Depreciation and write-downs of fi
Slide 27: Group operating costs NOK mill.
Group operating costs 325 3,50 % 300 275 3,00 % 250 225 2,50 % NOK mill. 200 2,00 % 175 150 1,50 % 125 100 1,00 % 75 50 0,50 % 25 0 0,00 % 1Q11 2Q11 3Q11 4Q11 1Q12 2Q12 3Q12 4Q12 1Q13 Total costs Perc.of aver.tot.ass. 1Q11 2Q11 3Q11 4Q11 1Q12 2Q12 3Q12 4Q12 1Q13 Total c osts 246 261 252 277 282 277
Slide 28: Key figures balance sheet
Key figures balance sheet (Amounts in NOK million) 31.03.13 31.03.12 Change Change % Total assets 74 484 69 997 4 487 6,4% Gross lending 53 441 50 941 2 500 4,9% Loans and advances to customers including agency 75 956 69 978 5 978 8,5% loans Deposits from customers 43 232 39 675 3 557 9,0% 28
Slide 29: Deposit volume
Deposit volume 50 000 45 000 43 232 40 000 41 284 41 952 41 765 41 377 40 898 41 220 39 402 39 675 35 000 30 000 Corp. 27 % 25 000 Retail 55 % Public 20 000 18 % 15 000 10 000 5 000 0 31.03.11 30.06.11 30.09.11 31.12.11 31.03.12 30.06.12 30.09.12 31.12.12 31.03.13 Public Corporate Retail banking mar
Slide 30: Deposit growth corporates
Deposit growth corporates Parent Bank Deposit growth corporates. 12 mth. growth 25,0 20,0 15,0 10,0 5,0 % 0,0 -5,0 -10,0 2009M01 2010M01 2011M01 2012M01 2013M01 SNN, Corporate clients Corporates Source: 30 Statistisk Sentralbyrå, The money supply M2, March 2013 & SNN Bare, March 2013
Slide 31: Deposit growth households
Deposit growth households Parent Bank Deposit growth households. 12 mth. growth 10,0 8,0 6,0 4,0 % 2,0 0,0 2009M01 2010M01 2011M01 2012M01 2013M01 SNN, Retail clients Households Source: 31 Statistisk Sentralbyrå, The money supply M2, March 2013 & SNN Bare, March 2013
Slide 32: Lending volume
Lending volume 80 000 75.914 75.956 74.665 72.331 69.978 70 000 68.033 64.876 66.722 31 % 63.334 63.536 61.022 62.707 59.872 60 000 69 % 50 000 40 000 Retail incl. agency loans Corp/ Pub 30 000 20 000 43 % 57 % 10 000 0 31.03.10 30.06.10 30.09.10 31.12.10 31.03.11 30.06.11 30.09.11 31.12.11 31.03.12
Slide 33: Credit growth corporates
Credit growth corporates Parent Bank Credit growth corporates. 12 mth growth 20,0 16,0 12,0 8,0 % 4,0 0,0 -4,0 2009M01 2010M01 2011M01 2012M01 2013M01 SNN, Corporate clients Corporates Source: 33 Statistisk Sentralbyrå, The credit indicator C2, March 2013 & SNN Bare, March 2013
Slide 34: Credit growth households
Credit growth households Parent Bank Credit growth households. 12 mth growth 12,0 10,0 8,0 6,0 % 4,0 2,0 0,0 2009M01 2010M01 2011M01 2012M01 2013M01 SNN, Retail clients Households 34 Source: Statistisk Sentralbyrå, The credit indicator C2, March 2013 & SNN Bare, March 2013
Slide 35: Credit area
Credit area • Quality • Portfolio • Migration, commitments in default and losses 35
Slide 36: Lending portfolio - comments
Lending portfolio - comments • Increase within retail banking, with focus on commitments qualifying for SpareBank 1 Boligkreditt (covered bond company). • Positive macro economic development in northern Norway has resulted in growth in corporate market lending last 12 months. Reduced lending Q1 2013
Slide 37: Portfolio - exposure as of 31.03.13
Portfolio - exposure as of 31.03.13 30000 25000 20000 NOK mill 15000 10000 5000 0 Boligkreditt Low risk Medium risk High risk Default/impaired Retail market Corporate market SB1 Boligkreditt 37
Slide 38: Risk change - portfolio change Q1/12 – Q1/13
Risk change - portfolio change Q1/12 – Q1/13 5.000 4.000 3.000 2.000 NOK mill 1.000 0 -1.000 Boligkreditt Low risk Medium risk High risk Default/impaired -2.000 SB1 Boligkreditt Retail market Corporate market 38
Slide 39: Distribution on segments shows good diversification
Distribution on segments shows good diversification Loan portfolio including Boligkreditt SPB1 Boligkreditt 28,4 % Construction building 3,5 % Other service industry 2,4 % Agriculture, fisheries, fish farming 4 % 21,3 % Transport and wholsesale Wage-earners 6,3 % 39,9 % Maritime sector 0,9 % Other 4
Slide 40: Group lending by sector
Group lending by sector (NOK million) 31.03.13 Share 31.03.12 Share Change Change in % Mining and quarrying 82 0,1 % 72 0% 10 14 % Construction 1 089 1,4 % 956 1% 133 14 % Building of ships and boats 12 0,0 % 26 0% - 14 -54 % Electricity, gas, steam an air conditioning supply 1 417 1,9 % 1 189 2% 22
Slide 41: Loan to value – LTV in % of collateral – home loans
Loan to value – LTV in % of collateral – home loans 90,00 % 84,6 % 80,00 % Balance including SB1 Boligkreditt 70,00 % 60,00 % 50,00 % 40,00 % 30,00 % 20,00 % 9,6 % 10,00 % 2,9 % 1,5 % 0,7 % 0,8 % 0,00 % Below 60% 60-75% 75-85% 85-90% 90 - 100% Above 100% The calculation is based on market value of t
Slide 42: Portfolio of corporate property lending
Portfolio of corporate property lending 90,0 % 83,7 % 80,0 % 70,0 % • Lowest- low risk, 60,0 % expected loss 0 % - 0,50 % 50,0 % • Medium risk, 40,0 % expected loss 0,50 - 30,0 % 2,00 % • Highest - high risk, 20,0 % expected loss 2,00 % 8,5 % 7,8 % 10,0 % 0,0 % Lowest - Low Medium High - Highest The
Slide 43: The Group's non-performing, impaired and other problem commitments
The Group's non-performing, impaired and other problem commitments 1.100 3,0 % 1.000 900 2,5 % 800 700 2,0 % MNOK 600 1,5 % 500 400 1,0 % 300 200 0,5 % 100 0 0,0 % 31.12.09 31.12.10 31.12.11 31.12.12 31.03.13 Non-performing commitments 575 492 471 397 598 Other problem commitments 228 378 338 592 39
Slide 44: Loan losses: The Group's write-downs in Q1 2013
Loan losses: The Group's write-downs in Q1 2013 Write-downs 1th quarter 4th quarter 2013 2012 2012 (iso) 2012 (iso) Individual write-downs Retail market 2 4 0 5 Corporate market 31 36 43 223 SpareBank 1 Finans Nord-Norge 3 1 4 6 Other group units 2 1 0 1 Total individual write-downs 38 42 47 235 0 C
Slide 45: Losses on loans and guarantees
Losses on loans and guarantees 250 1,40 % 1,20 % 200 1,00 % NOK mill 150 0,80 % 100 0,60 % 0,40 % 50 0,20 % 0 0,00 % 2009 2010 2011 2012 31.03.13 Net losses Net losses in % of gross lending incl.agency loans 2009 2010 2011 2012 31.03.13 Individual write-downs for impaired value 163 133 84 246 40 Col
Slide 46: Liquidity / funding
Liquidity / funding SpareBank 4 NORD-NORGE
Slide 47: Funding instruments /diversification, 31.03.13
Funding instruments /diversification, 31.03.13 NOK USD T1 SEK BOND Curr Bonds Subordinated FONDSOBL HYBRID 3% 6% loan capital 2% 1% 5% Gov.swap arrangement 10 % Other liabilities 8% NOK Bonds 65 % 47
Slide 48: Maturity profile of capital markets funding, 31.03.13
Maturity profile of capital markets funding, 31.03.13 (excl. SB1 Boligkreditt) 4.500 Mill NOK • Good diversification in 4.000 terms of maturities 3.500 • NOK 20,514 mill in capital market funding exclusive of 3.000 SB1 Boligkreditt 2.500 • SpareBank 1 Boligkreditt is an important funding 2.000 sourc
Slide 49: Equity certificate holders
Equity certificate holders 49
Slide 50: Equity Certificates (EC) - holder structure
Equity Certificates (EC) - holder structure 100,00 6,9 7,3 6,3 6,1 5,7 5,5 5,2 8,2 7,7 7,9 7,7 7,7 8,7 10,3 10,2 90,00 80,00 70,00 64,8 60,00 66,2 68,6 68,4 68,7 69,4 67,4 66,8 70,6 67,2 67,3 67,2 65,7 64,1 64,4 50,00 40,00 30,00 20,00 29,7 24,6 26,5 25,2 25,6 25,5 25,4 24,9 24,8 25,5 25,6 25,5 25,4
Slide 51: The largest EC holders at 31.03.13
The 20 largest EC holders at 31.03.13 Number of Share of total Equity Certificate holders Equity Certificates capital PARETO AKSJE NORGE 3.437.310 5,19 % MP PENSJON PK 1.766.431 2,67 % PARETO AKTIV 1.453.779 2,20 % CITIBANK NA NEW YORK BRANCH 1.382.402 2,09 % FRANK MOHN A/S 1.355.745 2,05 % MORGAN S
Slide 52: The largest EC holders residing in Northern Norway
The 20 largest EC holders residing in Northern Norway Number of Share of total Equity Certificate holders Equity Certificates Equity Certificate capital SPAREBANKSTIFTELSEN SPAREBANK 1 NORD- NORGE 916.561 1,38 % CONSEPT EIENDOM AS 480.482 0,73 % KARL DITLEFSEN 459.243 0,69 % NORGES RÅFISKLAG 438.587
Slide 53: SpareBank 1 Nord-Norge 1st quarter report 2013
SpareBank 1 Nord-Norge 1st quarter report 2013 Main features (figures and percentages in brackets refer to the same interim period in 2012): • Profit before tax NOK 235 million (NOK 232 million) • Return on equity after tax of 11.3% (12.1%) • Earnings per equity certificate: NOK 1.23 (NOK 1.23) • Co
Slide 54: SpareBank 1 Nord-Norge 1st quarter report 2013
SpareBank 1 Nord-Norge 1st quarter report 2013 Main features (figures and percentages in brackets refer to the same interim period in 2012): • Lending growth in last 12 months 8.5% (10.1%), including intermediary loans • Retail market 9.8% (8.9%) • Corporate market 5.8% (12.8%) • Growth in deposits
Slide 55: Contact information
Contact information SpareBank 1 Nord-Norge P O Box 6800 9298 Tromsø CEO CFO Jan-Frode Janson Rolf Eigil Bygdnes Tel 909 075183 Tel 905 19 774 Internet: Financial calendar 2013 SNN home page and internet bank: www.snn.no Q4-2012 7 February Thomson Reuters: www.thomsonreutersone.com Q1 25 April Equity
Slide 56: 5656
56 5656
Slide 57: Enclosures
Enclosures SpareBank 4 NORD-NORGE
Slide 58: Quarterly results – net interest income
Quarterly results – net interest income (Amounts in NOK million) 1Q13 4Q12 3Q12 2Q12 1Q12 Interest and similar income from loans to and claims on credit institutions 6 7 2 10 18 Interest and similar income from loans to and claims on customers 615 623 627 620 615 Interest and similar income from cer
Slide 59: Total commission and other income
Total commission and other income (in NOK million) 1Q13 4Q12 3Q12 2Q12 1Q12 Guarantee commissions 6 7 8 7 5 Interbank commissions 4 4 4 4 4 C redit arrangement fee 2 3 4 3 3 Arrangement fee from SpareBank 1 Boligkreditt 67 62 48 42 23 Arrangement fee from SpareBank 1 NN Finans 0 0 2 0 0 Securities t
Slide 60: Operating expenses
Operating expenses (in NOK million) 1Q13 4Q12 3Q12 2Q12 1Q12 Wages and salaries 129 134 126 126 113 Pension costs 9 4 10 12 8 Social costs 13 15 11 10 12 Total personnel expenses 151 153 147 148 133 Development costs 26 22 25 24 26 Electronic data processing costs 18 15 16 14 12 Marketing costs 16 1
Slide 61: SpareBank 1 Nord-Norge: Introduction
SpareBank 1 Nord-Norge: Introduction to SpareBank 1 Nord-Norge SpareBank 1 Nord-Norge’s core market Overview of SpareBank 1 Nord-Norge SpareBank 1 Nord-Norge is an independent savings bank with head office in Tromsø and 74 branches. 656 man-years SpareBank 1 Nord-Norge is a leading provider of finan
Slide 62: Macro and Economic trends
Macro and Economic trends SpareBank 4 NORD-NORGE
Slide 63: Northern Norway – current economic status
Northern Norway – current economic status • High activity level, growth and optimism • Seafood; high production and prices for salmon - weak markets for cod • Oil and gas activities moving North, oil services as well • Mining and mineral sector expect slowdown in international markets • Construction
Slide 64: Increasing growth in population
Increasing growth in population Population growth, annually 1,5 % 1,2 % 0,9 % 0,6 % 0,3 % 0,0 % -0,3 % 2005 2006 2007 2008 2009 2010 2011 2012 Northern Norway Norway 64
Slide 65: The most important industries
The most important industries • Seafood • Export growth and increasing prices for the salmon industry • Record high volumes, but low market prices and low prices to the fisher • Weak economy in important export markets • Petroleum • High level of exploration and drilling activities in the Norwegian
Slide 66: Employment by industry divisions (2011)
Employment by industry divisions (2011) Employed Northern Industry divisions persons Norway Norway Fishing, fish farming and agriculture 12,174 5,2 % 3% Mining, extraction and manufacturing 17,586 7,5 % 11 % Electricity, water and waste 3,521 1,5 % 1% Construction 18,360 7,8 % 8% Trade, accommodatio
Slide 67: Labour market and private economy
Labour market and private economy • Employment increasing • Companies anticipate moderate Northern Norway Norway growth in employment next 3 months Number % % • 40 % of businesses report capacity constraint due to lack of skilled workers Jobless 6,854 2.9 2.7 • Tight labour market • Unemployment: 2.
Slide 68: SpareBank 1 Group and Alliance
SpareBank 1 Group and Alliance 68
Slide 69: SpareBank 1 Alliance
SpareBank 1 Alliance Strong alliance of Norwegian retail banks Key figures SpareBank 1-alliance • Founded 1996 • 15 independent saving banks • Including 6 listed banks • Two jointly owned commercial banks • BN Bank and Bank 1 Oslo • SpareBank 1 Gruppen – product companies and cooperation in the alli
Slide 70: Cornerstones
The SpareBank 1 Alliance Strategic platform for the Alliance Ensure the independence and regional foothold of the individual Purpose member banks by maximizing their: - Competitiveness - Profitability - Capital strength Efficiency Local Market Focus Cornerstones As a group, the banks seek to Each ba
Slide 71: The Alliance structure
The Alliance structure SpareBank 1 SpareBank 1 SpareBank 1 Sparebanken Samarbeidende LO/LO-forbund SR-Bank SMN Nord-Norge Hedmark Sparebanker (19,5 %) (19,5 %) (19,5 %) (12 %) (19,5 %) (10 %) SpareBank 1 Gruppen AS SpareBank 1 SpareBank 1 ODIN Markets Livsforsikring Forvaltning (97,2 %) (100 %) (100
Slide 72: Strategy
Strategy SpareBank 4 NORD-NORGE
Slide 73: Market position
Market position • SpareBank 1 Nord-Norge is a regionally based savings bank • Main market is Northern Norway − SNN owns 75% of North-West 1 Alliance Bank in Russia • Market targets: 30% market share for all business areas • Market shares (2011) – Customers/main bank 35% – Deposits 32% – Lending 24%
Slide 74: Strategic core
Strategic core • The best customer experience – The bank is trustable; keeping its promises – Personal advisers know the customers and understand their needs – Relevant initiatives and solutions tailored to the customer – All advisers are authorised – Seamless interaction between customer contact po
Slide 75: Customer Relevancy – improvement in all areas
Customer Relevancy – improvement in all areas 75
Slide 76: Improving customers access – branch and mobile
Improving customers access – branch and mobile • Implementing new customer strategy – New customer proposition – Internal change programme • Extending branch opening hours • Launching new branch concept – Jekta, large shopping centre in Tromsø • Leading edge mobile banking services Jekta – modern br
SpareBank 1 Nord-Norge — Q1 2013 Earnings Presentation on 6ix