Teradata Corporation · NYSE:TDC
Teradata — Investor Presentation (September 2012)
18 slides from Teradata's investor presentation, Sep 12, 2012
Slide 1: Teradata Premier Support
THE BEST TERADATA. | 2's". TERADATA PREMIER SUPPORT
Slide 2: Premier Support: A Key Part of Availability Management Services
Premier Support A Key Part of Availability Management Services (AMS) Support Level: • Premier Support HW/SW Maintenance & Support Coverage / Response Options • Add’l System Service Options Parts Onsite Availability Full Parts Replacement Disk Retention Premier • Warehouse • Appliance • Aprimo • Soft
Slide 3: Teradata Premier Support
Teradata Premier Support Teradata Premier Support is world class software and hardware maintenance and support with reactive incident management. It provides customers with rapid restoration of their system to an operational level. Teradata utilizes highly developed processes, focused resources expe
Slide 4: Premier Support Service Levels by Teradata Platform Family
Premier Support Service Levels by Teradata Platform Family Platform Premier Support Offer Active 5xxx, •Active EDW Enterprise 6xxx Data Warehouse Support Warehouse •Extreme Performance 4xxx Platforms •Data Mart 56x •Extreme Data 1xxx Appliance Platforms Appliance Support •Data Warehouse 2xxx •Aster
Slide 5: Premier Warehouse Support Overview
Premier Warehouse Support Overview • Combines quality software and hardware maintenance with reactive incident management • Warehouse Support utilizes highly developed processes and experienced resources focused on delivering world class service • Warehouse Support deliverables > Fast response and f
Slide 6: Premier Warehouse Support Scope of Service
Premier Warehouse Support Scope of Service (HW/ SW) Service Feature Premier Support Incident Creation • Teradata @ Your Service Coverage/ Response Options • Telephone (P1 only) 24 x 7 9 x 5 M-F • Auto Incident Creation (AIC) Priority Service Business Hours Coverage Hours P1 P2 P3 P1 P2 P3 P1 P2 P3
Slide 7: Premier Warehouse Support Benefits
Premier Warehouse Support Benefits • Integrated hardware and software support • Secure capture of event data for Fast Proven faster problem resolution • Access to deep technical resources via global support center and engineering • Experienced problem and incident management ensures fixes are readil
Slide 8: Premier Appliance Support Overview
Premier Appliance Support Overview • Combines quality software and hardware maintenance and support with reactive incident management • Appliance Support utilizes highly developed processes and experienced resources focused on delivering world class service • Appliance Support deliverables > Fast re
Slide 9: Premier Appliance Support Scope of Service
Premier Appliance Support Scope of Service (HW/ SW) Service Feature Premier Support Incident Creation • Teradata @ Your Service Coverage/ Response Options • Telephone (P1 only) 24 x 7 9 x 5 M-F • Auto Incident Creation (AIC) Priority Service Business Hours Coverage Hours P1 P2 P3 P1 P2 P3 P1 P2 P3
Slide 10: Premier Appliance Support Benefits
Premier Appliance Support Benefits • Integrated hardware and software support • Secure capture of event data for Fast Proven faster problem resolution • Access to deep technical resources via global support center and engineering • Experienced problem and incident management ensures fixes are readil
Slide 11: Premier Software Only Support
Premier Software Only Support Teradata Premier Software Only Support is a set of reactive services delivered by Teradata Customer Services to provide SW maintenance & support on non-Teradata HW platforms. • Protects Systems From Risk Events via: > Supported Software Releases > Software Problem Resol
Slide 12: Premier Software Only Support Scope of Service
Premier Software Only Support Scope of Service Service Feature Premier Support Incident Creation • Teradata @ Your Service Coverage/ Response Options • Telephone (P1 only) 24 x 7 9 x 5 M-F Priority Service Business Hours Coverage Hours P1 P2 P3 P1 P2 P3 P1 P2 P3 Remote 24 x 7 9x5 9x5 24 x 7 24 x 7
Slide 13: Software Only Support Benefits
Software Only Support Benefits • Rapid response and resolution of Teradata and Aster Data software problems • Time-saving 24/7 online Incident Management via Teradata’s word class secure support portal Teradata @ Your Service > 24/7 access to Critical Information such as, tech alerts and product rel
Slide 14: Premier Application Support
Premier Application Support Place holder 14 9/12/2012
Slide 15: Back Up
Back Up THE BEST 15 9/12/2012 TERADATA. DECISION
Slide 16: Premier Appliance Support Scope of Service
Premier Appliance Support Scope of Service (HW/SW) Service Feature Premier Support Critical Systems Management Incident Creation • Teradata @ Your Service (Optional Service Enhancement) • Telephone (P1 only) • Auto Incident Creation (AIC) Telephone Option for All Incidents P1 Closed Loop Correct
Slide 17: Teradata Premier Appliance Support Options
Teradata Premier Appliance Support Service Feature Appliance Support Options Incident Creation • 24x7 via Teradata @ Your Service or Phone • Auto Incident Create(AIC) Full Parts Replacement Monitoring Teradata performed parts installation for all parts Coverage Hours P1 P2 P3 Remote, On-site (HW/S
Slide 18: Teradata Premier Support
Teradata Premier Support 18 9/12/2012