Zurich Insurance Group Ltd · SIX:ZURN
Zurich Insurance — Zurich Financial Services — Corporate Update (October 2007)
17 slides from Zurich Insurance's corporate update, Oct 4, 2007
Slide 1: The Zurich Way of Growth
The Zurich Way of Growth Media Breakfast Zurich, October 4, 2007
Slide 2: The Zurich Way Program – Status report and way going forward
The Zurich Way Program – Status report and way going forward Media Breakfast Franz Wipfli Head of Organizational Transformation Management Zurich, October 4, 2007
Slide 3: The Zurich Way – shift from expense savings to operational excellence
The Zurich Way – shift from expense savings to operational excellence / operational transformation to foster profitable growth Global Profit The Zurich Way Improvement Program USD 1bn Total planned benefits Legend: Growth / 2007 to 2009: USD 2 billion Distribution USD 700m Claims USD 540m USD 500m U
Slide 4: TZW 2007 benefit targets by Business Division
TZW 2007 benefit targets by Business Division USD 700m 15% 11% 15% •Benefit planned of 100% USD 700m 28% •12 major workstreams with over 400 initiatives 31% Europe General North America Global Global Life Other Total Insurance Commercial Corporate © Zurich Financial Services - Media Breakfast - Octo
Slide 5: Structure of The Zurich Way Program in 2008
Structure of The Zurich Way Program in 2008: Benefit delivery stems from two areas Operational Excellence / Profitable Growth Operational Transformation Margin enhancements through e.g. Increase of • Loss Ratio improvements, e.g. • Gross Written Premiums and • TZW of Claims • Annual Premium Equivale
Slide 6: The Zurich Way of Growth
The Zurich Way of Growth Media Breakfast Patrick O’Sullivan Vice Chairman of the Group Management Board and Chief Growth Officer Zurich, October 4, 2007
Slide 7: Zurich focuses on three strategic areas to achieve profitable growth
Zurich focuses on three strategic areas to achieve profitable growth Distribution • Customers Excellence Relentless pursuit of ever greater Product customer service and selective Excellence addition of customer segments • Products Customer Solutions which customers want to Excellence buy, recognizin
Slide 8: Our approach to drive profitable growth
Our approach to drive profitable growth Align the organization for profitable growth Mission Make profitable growth a top Leverage growth priority opportunities across the Group Energize growth at the front line / BU level © Zurich Financial Services - Media Breakfast - October 4, 2007 8
Slide 9: An organization focused on a growth mindset
An organization focused on a growth mindset © Zurich Financial Services - Media Breakfast - October 4, 2007 9
Slide 10: Customer focus: Zurich Direct Underwriters
Customer focus: Zurich Direct Underwriters Zurich Direct Underwriters (ZDU): • Leading provider of property & casualty (P&C) and finance & insurance (F&I) products to the car dealer market in North America • Has received high customer satisfaction index ratings as well as recognition from JD Powers,
Slide 11: Customer and product focus: Zurich Japan – Z Sticker
Customer and product focus: Zurich Japan – Z Sticker Zurich Japan – direct auto: • No. 2 player recognized for its customer service, claims management and innovative approach to the market. The innovative product feature: • Responds to customer needs at the time of an incident utilizing GPS and mobi
Slide 12: Product focus: Leveraging an Irish life broker product in Germany
Product focus: Leveraging an Irish life broker product in Germany The product transfer: • An Irish death risk product was launched in Germany on September 1, 2006 under Freedom of Service (FoS) Piloting Ireland as product • Aimed at reactivating the local broker provider for Continental market broke
Slide 13: Summary and key messages
Summary and key messages The Zurich Way of Growth….. • Growth initiatives focused on customer, product and distribution excellence • Growth focused on profitable segments and geographies • Building and executing today on a pipeline of future growth © Zurich Financial Services - Media Breakfast - Oct
Slide 14: © Zurich Financial Services - Media Breakfast - October 4, 2007
© Zurich Financial Services - Media Breakfast - October 4, 2007 14
Slide 15: The Zurich Way of Claims
The Zurich Way of Claims Media Breakfast Christian Orator Global Chief Claims Officer Zurich, October 4, 2007
Slide 16: How can claims contribute to growth strategy?
How can claims contribute to growth strategy? Customer Reduced claims cost satisfaction drives and time to settle retention and recommendation Cost of claims Customer value proposition Premium TZW enables low cost, attracts new high quality claims service customers (corporate & large Expenses Reduct
Slide 17: Size of opportunity
TZW of Claims Vendor Management: Supply chain management offers potential across BD/BUs High priority opportunities 17 3 1 2 Large 5 Size of opportunity Auto 4 Property 6 Adjusters/consultants Medical 8 Legal 11 10 9 Small 7 12 16 14 15 13 More challenging Less challenging Ease of value capture © Zu
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