Natwest Group Plc · LSE:NWG
Natwest — The Royal Bank of Scotland Group — SG US SIF Spring Forum 2008
27 slides from Natwest's conference presentation, Apr 2, 2008
Slide 1: RBS and Corporate Responsibility
RBS and Corporate Responsibility SG US SIF Spring Forum 2nd April 2008
Slide 2: What is 'CSR'?
What is ‘CSR’ ? Hotly debated. One definition: Corporate Social Responsibility (CSR) is a concept which encourages organisations to consider the interests of society by taking responsibility for the impact of the organization's activities on customers, employees, shareholders, communities and the en
Slide 3: Defining responsibility
Defining responsibility Banks have some responsibility for all issues and can impact upon them…… But sole responsibility for none - will never be resolved by our action alone For example the very best lending policies will fail to identify out those who wilfully misrepresent their status Finan
Slide 4: CR in RBS
CR in RBS RBS is committed to managing its business responsibly from the top of the organisation Sir Fred Goodwin takes responsibility for this on the GEMC and Board CR is formally reported to GEMC and Board twice a year CR risks and opportunities are managed within and across the relevant d
Slide 5: Defining our Issues - We asked our stakeholders
Defining our Issues- We asked our stakeholders 5
Slide 6: In 2006 we strengthened our stakeholder consultation
“In 2006 we strengthened the extent and rigour of our consultation with our stakeholders. This enabled us to understand in more depth our stakeholders’ perceptions of the issues that relate to the financial services sector.” Sir Tom McKillop, Chairman “Understanding and successfully balancing the vi
Slide 7: Stakeholder Research method overview
Stakeholder Research method overview Qualitative Research Quantitative Research Bespoke Omnibus surveys to survey to PULSE Focus Expert Desk capture capture All Employee Groups Interviews Research discrete Adult Surveys stakeholder population audiences Understanding of the Issues Prioritisation of t
Slide 8: Overview of 2007 results: Group CR issues
Overview of 2007 results RBS GROUP CR ISSUES 2007 Retail Ulster Corporate RBS Banking Bank Insurance Markets America GROUP GROUP issues 2007: relative importance Financial crime and 1 1 6 1 2 1 corruption Customer service 4 3 1 4 3 2 Selling/ lending 2 2 3 n/a 1 3 practices Employee practices 7 8 7
Slide 9: RBS action: Financial Crime
RBS action: Financial Crime In 2007: Offered online customer discounts on anti virus software Improved the deposit-hold placement and release process at Citizens 2 Factor Authentication readers have been distributed to on-line customers for NW and RBS on line banking. More staff security t
Slide 10: RBS action: Customer Service
RBS action: Customer Service In 2007: In NW alone, customer advisors have increased from c. 1,450 to 2,040 over the last 9 months RBS has conducted 298,634 additional individual personal reviews Shortened and streamlined the mortgage application process 4 new Mobile Banks introduced. 2 for R
Slide 11: RBS action: Selling and Lending
RBS action: Selling and Lending In 2007: More use of CRA data to validate customer info Extended internal data sharing - Group customer data is now operationally available. Formalised approach to identify problems earlier and provide support Central sign off for product promotions to improve
Slide 12: RBS action: Employee Practices
RBS action: Employee Practices In 2007: Updated global code of conduct EOS question set has been revised to reduce survey length by 20% and all questions have full global application. Focused further our leadership development programmes Diversity strategy for Asia & global diversity benchma
Slide 13: RBS action: Direct Environmental Impact
RBS action: Direct Environmental Impact In 2007: 100% green electricity secured for 2008-2010 in UK and Ireland properties Completed 1st phase of 3 year £55m investment in UK property to reduce footprint Launched employee proposition - YourWorld Provided options for carbon offsetting to rais
Slide 14: RBS action: Project Finance / EPs
RBS action: Project Finance / EPs In 2007 Completed training programme to some 120 personnel globally by March One of only 4 banks to receive a score of 95% or higher in the CDP Greater transparency Top 3 arranger of finance for renewables globally with $1.5bn committed Revisions to proced
Slide 15: RBS action: Financial Capability and Inclusion
RBS action: Financial Capability and Inclusion In 2007: Moneysense programme extended and over 500,000 pupils participated in lessons RBS were the top provider, with a 31% share, of Post Office accessible basic bank accounts in the UK RBS was chosen as the main banking partner for ScotCash, a
Slide 16: RBS action: Community Investment
RBS action: Community Investment In 2007 Improved awareness of programmes - Continued focus on Group and divisional comms - intranet, yourmag, divisional publications etc. Increased num of employees giving to charity Extended GAYE and Community Cashback overseas Grew Supergrounds programme
Slide 17: RBS action: Supporting SMEs
RBS action: Supporting SMEs In 2007 Continue roll out of the improvement programme Invest in staff development, marketing and auto-approval process More training to understand the small business customer - spent £1.6 million on launching a new Business Academy programme. Developed product of
Slide 18: Key Corporate Responsibility Themes
Key Corporate Responsibility Themes Supporting Enterprise and Economic Supporting Communities Development Give as You Earn Lending and support to SMEs Community Cashback Programme Lending to social enterprise sector Group Community Partnerships and Lending to inner city regeneration Programmes
Slide 19: External Recognition
External Recognition Launched in 1999, the Dow Jones Sustainability Indexes are the first global indexes tracking the financial performance of the leading sustainability- driven companies worldwide. RBS has been included in this index every year since launch. The FTSE4Good index series has been
Slide 20: External Recognition
External Recognition RBS was included in the Carbon Disclosure Project’s ‘Climate Disclosure Leadership Index’ and we were one of only four banks globally to receive a score of 95% or higher. Innovest ratings agency specialise in social and environmental risks. In 2007 RBS was upgraded to AAA an
Slide 21: Case Study - RBS Group Environment Programme
Case Study- RBS Group Environment Programme 21
Slide 22: Overview of Group Environment Programme
Overview of Group Environment Programme Executive-led Group Environment Programme and governance structure- climate risk, products and services, employees, Group footprint Largest arranger of finance to renewable energy sector globally over 2006-2007; new eco products under development Using 1
Slide 23: Ulster Bank solar products webpage
Edit Yiew Favorites Tools Help Back |\~| © ~) search Sie Favorites <3) Back to Ulster Bank - Go Solar iss |€ Pp.) WWW, Solarmoregage.co.uk/packages. html > fe Lin 3x Ulster Bank ar Energy | r Pro r Mythbuster | Testimonials | Important Information Solar Products You are here: Home | Solar Products W
Slide 24: Employer Branding
Employer Branding www.rbsmarkets.com optional client logo CORPORATE BANKING & FINANCIAL MARKETS 00 MONTH 2004 Make it happen
Slide 25: Your World Key Features
Your World Key Features Information and advice Interactive Carbon calculator/ learning tool Products Integrated and offers-easier feedback and cheaper to go green 25
Slide 26: Carbon Calculator
>< RBS Carbon Calculator netoritrif steno Your individual The UK average individual carbon footprint carbon footprint 7.99 Air Travel Air Travel 0.15 Car Useage Car Useage Household Household 4.42 Offset your footprint now e Above are your results, i To find out how you can your reduce your footprin
Slide 27: Thank You
THANK YOU END 27
The Royal Bank of Scotland Group — SG US SIF Spring Forum 2008 on 6ix