Hsbc Holdings Plc · LSE:HSBA
Hsbc — Deutsche Bank Global Financial Services Investor Conference 2018
9 slides from Hsbc's conference presentation, May 29, 2018
Slide 1: Deutsche Bank Global Financial Services Investor Conference
Deutsche Bank Global Financial Services Investor ~ Conference simpler, Better, Faster
Slide 2: Important notice and forward-looking statements
Important notice and forward-looking statements Important notice The information, statements and opinions set out in this presentation and subsequent discussion do not constitute a public offer for the purposes of any applicable law or an offer to sell or solicitation of any offer to purchase any se
Slide 3: HSBC is a leading, truly international bank
HSBC is a leading, truly international bank Priority Network Rep office GPB 20.3 13.2 15.1 1.7 $51.5bn 121.5 301.0 299.3 16.0 $868.6bn 6.5 6.8 5.8 0.3 $21.0bn 346.1 316.5 252.5 40.3 $963.0bn 639.6 362.9 283.9 66.5 $1,364.5bn 17.5 25.9 $51.5bn 311.6 357.8 $868.6bn 1.0 16.1 $21.0bn 381.5 426.0 $963.0b
Slide 4: Simpler, Better, Faster
Simpler, Better, Faster $5.3bn Technology spend in 2017 PayMe Ask Amy Fusion FX Evolve $2.3bn Digital investment 2015-17 HSBCnet Mobile X & Mobile Z Facial recognition Client Onboarding $6.1bn Removed from cost base 2015-17 Selfie account opening Live Sign Trading apps Artificial intelligence 2 HSBC
Slide 5: Digitisation and innovation: Personal customers
Digitisation and innovation Personal customers 40% of retail log-ons are now password-less (via-biometrics) 1m+ customers use VoiceID instead of a password for telephone banking Easier access Our Connected Money app enables customers to see their accounts, loans and mortgages – even if they are held
Slide 6: Digitisation and innovation: Business customers
Digitisation and innovation Business customers Business clients can transact FX in real time, manage trade transactions and their liquidity globally using HSBCnet - 128,000 customers transacted USD 9 trillion on the platform in 2017 Improved - 60% growth in volume and value for HSBCnet mobile in 201
Slide 7: Increasing efficiency: Automation
Increasing efficiency Automation 80% Reduction in CMB manual payments by moving customers to automated channels 1.2m transactions processed by robots in 2017 enabling faster service to customers. Student accounts open within 24 hours from 2-3 weeks Credit card application processing times down from
Slide 8: Increasing efficiency: Simplification
Increasing efficiency Simplification Delivered over $1bn of cost savings across Global Functions through process re-engineering and better use of on-shore and off-shore locations Simplifying and $110m savings in GB&M from near-shoring/off-shoring analysis and research optimising teams to global serv
Slide 9: Investing in our future: What's next?
Investing in our future What’s next? 7 HSBC: Simpler, Better, Faster
HSBC Holdings — Deutsche Bank Global Financial Services Investor Conference 2018 on 6ix