Starhub Ltd · SGX:CC3
Starhub — Investor Day (2021)
16 slides from Starhub's investor day presentation, 2021
Slide 1: Transformation Vision
© © TRANSFORMATION FOAM EW GENERATION ee ee SION ISION
Slide 2: Forward-Looking Statements
Forward-Looking Statements
Slide 3: Transformation Impetus: Our Operating Landscape Today
TRANSFORMATION IMPETUS Our Operating Landscape Today a MOBILE. Hyper-Competition Many brands; Price pressures COVID-19 Impact Roaming & Prepaid BROADBAND. Growing Market in revenue and subscribers Essential Service Reliable Network critical for Work-From Home / Home-Based Learning Lid ENTERTAINMENT.
Slide 4: Our Edge
| Vis OUR EDGE 1 in 2 Households in SG is a StarHub Customer “f Most Awarded Network across mobile and home 8 awards YTD (2021)! Trusted Brand StarHub NPS +161.5% YoY 'Sources Nielsen NPS Brand Tracker, CSISG, 44hir Opensignal, IMDA “The Net Promoter PS") measures customersatisfaction; the YoY growt
Slide 5: Towards Infinity and Beyond
TOWARDS INFINITY AND BEYOND We’ve Laid The Right Foundations For Our Infinity Play Vision
Slide 6: Digital: In Everything We Do
DIGITAL In Everything We Do Vv * Giga! is a market-leading digital brand with the highest NPS and 100% online transactions Strong momentum in digitalising StarHub’s sales and service channels (70% YoY increase in digital transactions) * We have embarked on a focused IT Transformation strategy provid
Slide 7: Experience Services, New Verticals, Analytics, Seamless Operations
Experience Services New Verticals Analytics Seamless Operations
Slide 8: Building on StarHub's Heritage: A Market Leader in 5G
BUILDING ON STARHUB’S HERITAGE OF DELIVERING WORLD-CLASS CONNECTIVITY, WE ARE NOW A MARKET LEADER IN 5G
Slide 9: Going Beyond Connectivity: World-Class Lifestyle Services
GOING BEYOND CONNECTIVITY: BRINGING WORLD-CLASS LIFESTYLE SERVICES TO USERS Our Differentiation Strategy • • • • • • $29 $28 $28 0.5% 2.4% 129.6 130.2 133.3 1Q2021 2Q2021 3Q2021
Slide 10: Innovations Driving Significant Value
INNOVATIONS DRIVING SIGNIFICANT VALUE Market Leader in Entertainment Integrated Hours of Non-stop OTT Apps Entertainment Increase in NPS vs Increase in Live Channel Legacy IPTV Viewing Hours Consumption (On-Demand) (OTT vs IPTV) 10
Slide 11: Our Achievements in Entertainment Has Been Transformative
OUR ACHIEVEMENTS IN ENTERTAINMENT HAS BEEN TRANSFORMATIVE
Slide 12: Broadband: Driving Consumption & Differentiation
BROADBAND: DRIVING CONSUMPTION & DIFFERENTIATION $31 $32 $34 • • •
Slide 13: Giga!: StarHub's Gateway to Infinity
Giga!: StarHub’s Gateway to Infinity Deep Customer Engagement • •
Slide 14: What We've Done for Giga!
WHAT WE'VE DONE FOR GIG! My StarHub Please select a category or login to continue Introducing HubBundle ‘Allin ene bundle at ust $72:90/m2 +0 oo ...WE’LL REPLICATE FOR Roaming chiewsre (0) 30 days contract thisline > "The Net Promoter Score ("NPS") measures customer satisfaction; the YoY growth comp
Slide 15: Challenging Status-Quo: The Road Ahead
CHALLENGING STATUS-QUO The Road Ahead STARHUB Digital First Enabling digital capabilities to deliver a superior customer experience Platform Strategy Lifestyle services powered by digital platform with world-class connectivity Continue to lead across 5G, entertainment, gaming, peace of mind, and mor
Slide 16: Investor Relations
Investor Relations: Amelia LEE | IR@StarHub.com @