Tesco Plc · LSE:TSCO
Tesco — Corporate Update (2012)
7 slides from Tesco's corporate update, 2012
Slide 1: Bishop's Stortford Superstore
BISHOP’S STORTFORD SUPERSTORE
Slide 2: Pharmacy, Health & Beauty
Pharmacy, Health & Beauty £2. feat & | { | Com 32 m 2 m 32 m 2 Cm 22 m 32 MD A a a a a a a
Slide 3: Stores & Formats
Stores & Formats Echo Lu After ¢ c.20% decrease in non-food space ¢ Reallocated to food ¢ New look and feel — latest design standard ¢ Food first layout e New customer offers: - Click & Collect desk - Scaleable beauty department - Patisserie - Costa Café - Improved snacking offer - 1,800 new product
Slide 4: Service & Staff
Service & Staff Tracey Clements Highlights “Great training “Richard session , really always smiles enjoyed it and • Completed the recruitment, training and deployment and helps me the trainer was fantastic” of more than 8,000 staff to get a trolley if he is around” • Provided 350,000 hours of specia
Slide 5: Service & Staff
Service & Staff Tracey Clements
Slide 6: Bishop's Stortford – Health & Beauty
Bishop’s Stortford – Health & Beauty John Farrell Before Customer feedback “It’s another reason to shop at Tesco” After “Everything is so well laid out you can easily see what you are looking for” “The look and feel and service provided is more in line with a department store or Duty free rather tha
Slide 7: Clicks & Bricks
Clicks & Bricks Neela Mukherjee 1. Range 3. Click & Collect 5. Economic model • 75,000 to 250,000 SKUs • Over 1,500 stores • Leveraging our assets • Over one third Express Store network, distribution • Order by 3pm for free next day collection • Scaling marketplace • Mix • Own-label 2. Marketplace