Slide 1: Q4 2023 Earnings Results
Q4 2023 Earnings Results February 14, 2024 ©2023 TWILIO INC. ALL RIGHTS RESERVED
Slide 2: Legal Disclaimer
Legal Disclaimer This presentation and the accompanying conference call contain This presentation and the accompanying conference call also contain forward-looking statements within the meaning of the federal securities operating metrics, including Active Customer Accounts and Dollar-Based laws, inc
Slide 3: Financial Overview
Financial Overview ©2023 TWILIO INC. ALL RIGHTS RESERVED
Slide 4: Total Company Results Highlights
Total Company Results Highlights Metrics Q4 2023 FY 2023 Total Revenue $1,076M $4,154M Y/Y Revenue Growth 5% 9% Organic Revenue $1,076M $4,146M Y/Y Organic Revenue Growth 8% 10% Non-GAAP Income from Operations $173M $533M Non-GAAP Operating Margin 16.0% 12.8% Dollar-Based Net Expansion Rate 102% 103
Slide 5: Communications Results Highlights
Communications Results Highlights Metrics Q3 2023 Q4 2023 FY 2023 Communications Revenue $960M $1,001M $3,859M Y/Y Communications Revenue Growth 5% 5% 9% Communications Organic Revenue $960M $1,001M $3,850M Y/Y Communications Organic Revenue Growth 9% 8% 11% Communications Non-GAAP Gross Profit $497
Slide 6: Segment Results Highlights
Segment Results Highlights Metrics Q3 2023 Q4 2023 FY 2023 Segment Revenue $73M $75M $295M Y/Y Segment Revenue Growth 3% 4% 7% Segment Non-GAAP Gross Profit $55M $56M $227M Segment Non-GAAP Gross Margin 75.2% 74.4% 76.8% Segment Non-GAAP Income from Operations ($18M) ($18M) ($72M) Segment Non-GAAP O
Slide 7: Q1 2024 Guidance
Q1 2024 Guidance Q1’24 Guidance: ● Total revenue: $1.025 billion to $1.035 billion, up 2% to 3% and 5% to 6% year-over-year on a reported and organic basis, respectively ● Non-GAAP income from operations1: $120 million to $130 million 2 ● Non-GAAP diluted earnings per share : $0.56 - $0.60 1 Include
Slide 8: Quarterly Revenue
Quarterly Revenue 5% Q4’23 TOTAL REVENUE GROWTH Y/Y 5% Q4’23 COMMUNICATIONS REVENUE GROWTH Y/Y 4% Q4’23 SEGMENT REVENUE GROWTH Y/Y Note: Numbers are rounded to the nearest million (other than percentages). ©2023 TWILIO INC. ALL RIGHTS RESERVED Note: Q2’23 reported revenue includes $25 million of rev
Slide 9: Quarterly Organic Revenue
Quarterly Organic Revenue 8% Q4’23 ORGANIC REVENUE GROWTH Y/Y 8% Q4’23 COMMUNICATIONS ORGANIC REVENUE GROWTH Y/Y Note: Organic revenue and organic revenue growth are non-GAAP financial measures. Refer to "Non-GAAP Financial Measures" in the appendix for their definitions and a reconciliation of each n
Slide 10: Dollar-Based Net Expansion Rate
Dollar-Based Net Expansion Rate Note: Zipwhip, which was acquired on July 14, 2021, is excluded from the calculation until Q4 2022. Segment, which was acquired on November 2, 2020, is excluded from the calculation until Q1 2022. IoT, which was divested on June 1, 2023, is excluded from the calculati
Slide 11: Top 10 Customer Accounts by Revenue
Top 10 Customer Accounts by Revenue Note: Represents top 10 Active Customer Accounts as a percentage of total revenue in the respective quarter. ©2023 TWILIO INC. ALL RIGHTS RESERVED 11
Slide 12: Non-GAAP Gross Profit
Non-GAAP Gross Profit 9% Q4’23 NON-GAAP GROSS PROFIT GROWTH Y/Y Note: Non-GAAP gross profit and non-GAAP gross profit growth are non-GAAP financial measures. Refer to “Non-GAAP Financial Measures” in the appendix for their definitions and a reconciliation of each non-GAAP measure to its most directly com
Slide 13: Non-GAAP Stock-Based Compensation Expense
Non-GAAP Stock-Based Compensation Expense 15% Q4’23 NON-GAAP STOCK-BASED COMPENSATION AS A PERCENT OF REVENUE Note: Non-GAAP stock-based compensation expense and non-GAAP stock-based compensation expense as a percentage of revenue are non-GAAP financial measures. Refer to “Non-GAAP Financial Measures
Slide 14: Thank you!
Thank you! ©2023 TWILIO INC. ALL RIGHTS RESERVED
Slide 15: Appendix
Appendix ©2023 TWILIO INC. ALL RIGHTS RESERVED
Slide 16: Forward-Looking Statements
Forward-Looking Statements This presentation and the accompanying conference call contain forward-looking statements within the The forward-looking statements contained in this presentation and the accompanying conference call meaning of the federal securities laws, which statements involve substant
Slide 17: Operating Metrics
Operating Metrics We review the following operating metrics to evaluate our business, measure our performance, identify trends affecting our business, formulate business plans and make strategic decisions. Our metrics are not based on any standardized industry methodology and are not necessarily calc
Slide 18: Non-GAAP Financial Measures
Non-GAAP Financial Measures In addition to financial information presented in accordance with U.S. generally accepted accounting Non‑GAAP Income (Loss) from Operations and Non‑GAAP Operating Margin. For the periods presented, principles (“GAAP”), this presentation and the accompanying conference call
Slide 19: Non-GAAP Financial Measures
Non-GAAP Financial Measures Organic Revenue. For the periods presented, we define organic revenue as GAAP revenue, excluding (i) revenue from each acquired business and revenue from application-to-person (“A2P”) 10DLC fees imposed by major U.S. carriers on our core messaging business, in each case un
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