Orange Sa · EURONEXT:ORA
Orange Sa — France Telecom — Investor Day (June 2004)
20 slides from Orange Sa's investor day presentation, Jun 10, 2004
Slide 1: Building the integrated broadband communication services Group
France Telecom investor day, June 10th 2004: Building the integrated broadband communication services Group 1
Slide 2: Entreprise Strategy
Entreprise Strategy 2
Slide 3: We had promised
We had promised To grow IT & C services To increase out-tasking ! MHS: Ministère de la Justice, Réseau and outsourcing services de Transport d’électricité, B*Capital- ! Large deals signed, including BNPP ! Communication infrastructure: PMU ! VoIP: Total, STMicroelectronics To launch nomadism offers
Slide 4: Voice over IP: a clear leadership for the business market
Voice over IP: a clear leadership for the business market ! Research • FTR&D, pilot customer since 2000, with now 2300 IP phones ! Equant, leadership with Voice over IP VPN • 93 countries • 1300 connected sites • 10% of IP customers have already deployed VoIP Solutions ! IP call centre solutions • M
Slide 5: Our key priorities
Our key priorities ! Telephony over IP / Voice over IP ! Broadband services ! Business Everywhere ! Call centres solutions ! Out-tasking and Outsourcing 5
Slide 6: France Telecom portfolio VoIP / ToIP
France Telecom portfolio VoIP / ToIP Products & Solutions Portfolio ! VoIP VPN ! IP call centers ! IPBX’s and Lan’s ! The e-telephony service (IP Centrex): launched in May 2004 ! Convergence on IP VPN & Voice VPN: Q3 2004 ! The Internet E-telephony pack: Q4 2004 ! Integrated IPBX-IP Centrex: H1 2005
Slide 7: Telephony over IP: Customer benefits
Telephony over IP: Customer benefits Users Every phone is my phone Videoconferencing, IM Customer technician team One LAN Simplified administration Sourcing / Finance & maintenance Reduced maintenance & move add change costs On-net traffic costs reduced Strong benefits related to services and produc
Slide 8: Optimized network: more services for a lower cost
Optimized network: more services for a lower cost ~20% savings Off-net Off-net Traffic Traffic Traffic & Trafic Trafic Off-net Off-net Access On-net On-net Traffic Traffic RTC RTC Access Access IP IP Network Network Voice Voice && Data Data + ToIP Benefits (voice (voice share) share) Administrative
Slide 9: A wide range of broadband services
A wide range of broadband services ! Providing value and service to our SMEs – Oléane Open Trans (Launched in may 2004) • A 69€ tariff including hosted mail, security features and a dedicated hot-line !Providing high bandwith for LNAs & MNCs – Symetrical DSL from 4 Mbit/s in Q2 2004 to 8 Mbit/s in H
Slide 10: Improving workforce productivity: delivering more value to our business customers
Improving workforce productivity: delivering more value to our business customers Network Secured coverage managed GSM GPRS services UMTS WIFI ADSL Simple and at home Innovative R&D The unique strength of an integrated group 10
Slide 11: Improve Productivity: Business Everywhere
Improve Productivity: Business Everywhere Use the best available Secure Secure Users’ features • Connection kit Network Access Access • password Single Single • Security strategy password password • Users services ADSL PSTN @ Home UMTS GPRS IT manager services • Contract Wi-Fi public • Bill • SLA •
Slide 12: Business Everywhere: a strong nomadic customer base
Business Everywhere: a strong nomadic customer base ! Our first target – Orange Business customer base • More than 3 millions end-users in Europe – IP VPN customer base • in France IP VPN Access in France 160 000 120 000 80 000 40 000 0 2000 2001 2002 2003 2004 (April) • with Equant: more than 1300
Slide 13: Improve product & processes: e-contact solutions
Improve product & processes: e-contact solutions Consulting & Audit Make your Customize your customer processes • Assessment of existing processes loyal & products • Recommandation • ROI approach Intelligent Flow management • Multimedia contact • Networked call centres and Virtual call centres • Int
Slide 14: E-contact customer cases studies
E-contact customer cases studies ! Quick ROI ! Low added-value task automation ! Easier CRM approach due to CTI ! Number of calls per headcount increase ! Quality of service optimisation ! Customer satisfaction increase ! Full Integration in the company processes ! Current organisation & infrastruct
Slide 15: Integration of communication services through a unified IP VPN network
Integration of communication services through a unified IP VPN network 2 Multi-domestic DSL access 3 Nomadic access 1 IP VPN network 5 Hosted platforms 2 3 4 Light clients Ser io pla vice s act tfor ms Tran tems s n sy 4 •Physical •Physical networks networks // Voice •transport •transport IP Centrex
Slide 16: OnLine Solutions for the SME market
OnLine Solutions for the SME market My phone e-telephony (Q2 2004) My customer care Broadband Broadband Hosted Multicanal Access Access IP network contact (H1 2005) My e-mail and Internet Oléane Open (Q2 2004) GSM My network GPRS UMTS Oléane VPN Nomadic Wi-Fi ADSL My applications Employees Partners
Slide 17: Integrating communication services for the corporate market
Integrating communication services for the corporate market The Appeal of Provider-Managed Solutions • Required Level of Customer Low Outsourced • Expertise & Resources Solutions Out-Tasked Options/ Managed services Unmanaged Transport- Centric • Required Level of Provider Services High • Expertise
Slide 18: European Enterprises Target Cost Reduction & Business Process Support
European Enterprises Target Cost Reduction & Business Process Support Percent of IT executives saying it's a high priority 2003 to support the company by: Centralized Decentralized Lowering the company's Mixed 45% overall operating costs Improving product and/ 34% or process quality 21% Improving wo
Slide 19: An evolving business: a clear roadmap toward a service company
An evolving business : a clear roadmap toward a service company ASP services Hosted ToIP Outsourcing Solutions Nomadism CRM CPEs Products management MHS Telecom IT Infrastructure A real business transformation 19
Slide 20: A clear roadmap
A clear roadmap 2004 2005 Q3 2004 Q3 2004 • IP VPN solution for franchise & distribution business From out-tasked Q4 2004 Q4 2004 • End-to-end application monitoring services options (flow management) to full outsourcing H1 H1 2005 2005 • New applicative services for SMEs H2 H2 2005 2005 • Full conv