Slide 1: Preliminary results
Preliminary results For the twelve months ended 29 February 2020 Y trainline 7 May 2020
Slide 2: Disclaimer
Disclaimer This presentation (the “Presentation”) has been prepared by Trainline ple (the “Company” and, together with its subsidiaries, the “Group”). For the purposes of this notice, “Presentation” means this document, its contents or any part of it, any oral presentation, any question or answer se
Slide 3: Agenda
1. Introduction 2. Financial performance in FY 2020 3. Strategic opportunity and progress in FY 2020 4. Q&A
Slide 4: Executive summary
Executive summary Strong financial performance and significant progress against strategic priorities * Decisive action to mitigate impact of COVID, sufficient liquidity for the foreseeable future * Long-term structural tailwinds remain; potential new opportunities for further digitisation * Continue
Slide 5: Financial highlights in FY 2020
Financial highlights in FY 2020 +17% +24% +62% +39% 0.8x Net ticket sales up YoY to £3.7 billion Revenue up YoY to £261 million Adj. EBITDA up YoY to £85 million Operating Free Cashflow up YoY to £59 million Net debt / EBITDA, significantly lower following IPO F trainline
Slide 6: Strategic highlights in FY 2020
Strategic highlights in FY 2020 Enhancing user experience: >20% conversion rate growth; 4.9/5 star app rating Building demand: 90 million visits per month, up +19%; app transaction share 76%, up +10%pts Optimising revenue: driving up take-rate in UK Consumer +c40bps, International +c110bps Growing T
Slide 7: Impact from COVID-19 in FY 2021
Impact from COVID-19 in FY 2021 * Significant disruption to trading Rail passenger decline in - Lock-downs and restrictions across our markets - Industry passenger volume in UK down >95% YoY! Lockdown started . . . Baseline + We’ve taken quick and decisive action - Supporting customers while maintai
Slide 8: COVID-19: looking towards recovery phase
COVID-19: looking towards recovery phase Carriers building back to normal timetable: Trainline well positioned to cater for likely customer and industry needs in recovery phase: Uy, . Consumer reluctance to A i * Gradual ramp up expected in May Camel naan aire =3Gp Sen Tee more UK * Aiming to get to
Slide 9: Financial performance in FY 2020
1. Introduction 2. Financial performance in FY 2020 3. Strategic opportunity and progress in FY 2020 4. Q&A
Slide 10: Recap of Trainline's business segments
Recap of Trainline’s business segments UK Consumer International Trainline for Business (UK T4B) % of FY 2020 (0) % of FY 2020 0 % of FY 2020 (0) net ticket sales: (0) net ticket sales: (0) net ticket sales: (0) % of FY 2020 % of FY 2020 % of FY 2020 revenues: 68% revenues: 10% revenues: 22% ma F tr
Slide 11: Strong growth in sales, revenue and gross profit
Strong growth in sales, revenue and gross profit Net ticket sales (£m) Gross profit (£m) + Increased eticket adoption, app mix, * Growth in net ticket sales * Increased revenues conversion and customer acquisition * Take rate expansion + Lower fulfilment costs from greater eticket adoption aA 3,727
Slide 12: Volume growth and operating leverage driving margin expansion
Volume growth and operating leverage driving margin expansion and profitability Direct and central costs (£m) Adjusted EBITDA (£m) * Cost growth far slower than revenue * Volume growth and increasing operating leverage driving * Some additional marketing investment in International significant growt
Slide 13: Cashflow up 39% to £59 million; significant reduction in net debt
• Cashflow up 39% to £59 million: - - - • Significant reduction in net debt: - -
Slide 14: £8-9 million monthly cash burn and c£150 million liquidity
• • • £8-9 million • • • c£150 million • • Maintaining investment in strategic priorities to drive long term growth
Slide 15: Strategic opportunity and progress in FY 2020
1. Introduction 2. Financial performance in FY 2020 3. Strategic opportunity and progress in FY 2020 4. Q&A
Slide 16: Our mission: make rail and coach travel easier
Our aim: To make rail and coach travel easier All carriers in one app * Easy, consistent, friction free ¢ Unique, Al driven travel info * For carriers: more customers & lower cost to serve * Championing a much greener way to travel F trainline 15
Slide 17: Long-term structural tailwinds endure
Long-term structural tailwinds endure Large and expanding market iv) + £225 billion global market + Long term modal shift to rail from car — UK rail journeys up 97% in last 20 years + High-speed rail investment across Europe —S— — Greater environmental awareness of different modes of travel r.4 “Fly
Slide 18: Significant progress against our strategic priorities
Significant progress against our strategic priorities g o : “ae ran 4 | SnD es STS Tats Build demand Optimise revenues Grow T4B experience F trainline
Slide 19: Enhancing customer experience
Enhancing customer experience 4.9/5 star app rating in UK and now in International! * >20% conversion rate growth for Consumer business? 0) SplitSave tickets available to Newcastle * Successfully launched SplitSave (Split-ticketing): - Driving high customer satisfaction; +43% increase in NPS® - Savi
Slide 20: Building demand
Building demand * Increasing acquisition and engagement to grow — , = active customers Trainline mobile app downloads (millions) - Search engine optimisation (SEO): 000’Ks of new high 8.9 quality content pages in a further 10 languages - Pay per click (PPC): proprietary bidding engine to a optimise
Slide 21: Optimising revenue
Optimising revenue New revenue streams driving take rate growth + Launched new revenue streams N . . . Be) Multi-currency payments, Flexible fees engine NIA + we “ls. [travel insurance, targeted advertising * Resulting in growth in revenue take rate NJ qa 4 Offsetting dilution from growth in on the
Slide 22: Growing Trainline for Business
Growing Trainline for Business e Successful launch of Global API Platform to scale T4B Internationally Allows B2B clients access to broad supply right across UK and Europe Meeting growing demand from TMCs, corporates and SMEs for improved access to European rail e Good momentum so far First clients
Slide 23: Key takeaways
Key takeaways Strong financial performance and significant progress against strategic priorities * Decisive action to mitigate impact of COVID, sufficient liquidity for the foreseeable future * Long-term structural tailwinds remain; potential new opportunities for further digitisation * Continued fo
Slide 24: Q&A
Q&A Y trainline